Wallace Subaru of Johnson City

Wallace Subaru of JC: Best Dealership in the Area My husband and I always drive from Lebanon, VA to Johnson City to Wallace Subaru. The dealership is exceptional and Ben Lacey, our salesman, is always My husband and I always drive from Lebanon, VA to Johnson City to Wallace Subaru. The dealership is exceptional and Ben Lacey, our salesman, is always outstanding. Over the years he has come to know us and he knows what we expect and he always works tirelessly to meet our needs. He leaves no stone unturned to make sure we are happy. The dealership takes pride in their service after the sale and we always know we can trust them. We look forward to going back soon to trade vehicles. More

Do not waste your time with this dealership. They will not work with you.Offered me a ridiculous trade in value for my 2 year old vehicle.Would not come down on the vehicle (Crosstrek) we were w They will not work with you.Offered me a ridiculous trade in value for my 2 year old vehicle.Would not come down on the vehicle (Crosstrek) we were wanting to trade for.Went directly to another Subaru dealer and traded that same day.Horrible Dealership! More

No call back My husband and I test drove a used Traverse. After returning we informed the salesman that the car jerked when it was put in drive. The salesman said, My husband and I test drove a used Traverse. After returning we informed the salesman that the car jerked when it was put in drive. The salesman said, he would talk to the mechanic and let us know about the vehicle by Thursday (this was on a Tuesday) we NEVER herd back AT ALL! Left us to believe we should not buy from a company that will not call customers back, so why buy from this place!? No excuse for this at all!! Even if the vehicle would not be fixed, the honesty and phone call would have been enough to continue exploring options there. Not now! More

Fantastic Experience Wallace Subaru and Jeff Alpern are fantastic!! We had a wonderful experience purchasing our first Subaru with Jeff's help!!! He is an awesome salesm Wallace Subaru and Jeff Alpern are fantastic!! We had a wonderful experience purchasing our first Subaru with Jeff's help!!! He is an awesome salesman and has been very helpful with all my questions!!! I would totally recommend everyone to go see Jeff at Wallace Subaru!!!! More

Second Nw Outback for our family! Great experience! Stan Hilliard tracked our new Outback from the factory to the dealership. He went the extra mile to get the most for my trade-in Great experience! Stan Hilliard tracked our new Outback from the factory to the dealership. He went the extra mile to get the most for my trade-in More

best place ever to buy a car I just got my first new car from Zac Thomas and he made the experience so easy and great i will be telling all my friends to go to him thank you all s I just got my first new car from Zac Thomas and he made the experience so easy and great i will be telling all my friends to go to him thank you all so much More

New Sales Subaru The only dealership my wife satdown for more than 5 minutes without walking out. They went over all the variables about the sale and the vehicles feat The only dealership my wife satdown for more than 5 minutes without walking out. They went over all the variables about the sale and the vehicles features without trying to just quickly close the deal and move on. Very professional and courtesy. Pleasant experience no pressure. More

Traded for new car I see that others had a different experience but my experience seemed to be opposite. I dealt with Stan there and he was great. He was knowledgeable I see that others had a different experience but my experience seemed to be opposite. I dealt with Stan there and he was great. He was knowledgeable about not just my new car I was buying but about the older car I was trading in and he explained comparisons between the two. He took time to go over all the features on my new car when I came in to trade and showed me around the service center there. He was friendly and was good about communication. I did price comparisons of other lots and they were willing to give more on my trade and worked with me a bit on pricing. Overall it was a positive experience. More

New 2015 Subaru legacy purchase My long search for the "perfect" legacy ended here at Wallace Subaru. With the help of Stan Hilliard, who from the beginning went above and beyond to My long search for the "perfect" legacy ended here at Wallace Subaru. With the help of Stan Hilliard, who from the beginning went above and beyond to help me find the car of my dreams. He was very in knowledgeable in all the questions I had and made sure before perchase that I was completely happy. The salesman werent pushy, made sure I was aware of all the safety features, options and comfortable with my purchase prior to driving off the lot! I am very satisfied with the 2015 legacy and thankful for the help and support of the Wallace team. I plan to recommend this dealership to family and friends. Thanks again for all the help and hospitality provided to us by Stanley Hilliard and the Wallace Subaru team. More

Terrible...Just terrible I've tried to deal with Wallace three times over the past 10 years. Each time I was disappointed. First time they sent me home with a Jetta only to ca I've tried to deal with Wallace three times over the past 10 years. Each time I was disappointed. First time they sent me home with a Jetta only to call me back a week later and tell me to return it because my financing fell through. They told me I could keep my disc changer from my trade-in. When I went to retrieve it, they had already taken my trade to auction. My dad went and paid cash for the Jetta, and they were rude to him. Rude to a cash-paying customer. Awesome. Second time, 6 years later, I gave them another chance. Rude again. Wanted to give me much less than Blue Book for my trade. Told me to go elsewhere if I didn't like their offer. Third time, today, I waited around over an hour while they ran my credit app. Told me the banks were slow because of the holiday. Said they would call me. Five hours later, I called the salesman and left vm. No call back. Called dealership. Left message. No call back. Third time I call they said it will be tomorrow before they can help me. I'm a little more than annoyed. When is the last time a customer had to call a car salesman three times?!? Isn't it usually the other way around? I found the same vehicle at Courtesy in Kingsport so I'm hoping to have a better experience there. More