Wallace Nissan of Stuart

Outstanding customer service A+++++ I was dealing with WPB prior to coming here and had lots of trouble. The service people explain everything tell the Truth and really care for you as I was dealing with WPB prior to coming here and had lots of trouble. The service people explain everything tell the Truth and really care for you as a customer!! You are not just a number here. This is not the type of dealership where they will put you on hold waiting to get your car in until after the warranty expires. Marc in service showed me there are still good men in the business and that not everyone in Florida is not out to screw elderly, northerners and disabled. This will be the only place I will bring my car and I will tell my friends to use Wallace for future purchases only!!! More

Outstanding Service and Price My wife and I were both ready to turn in our leases for new vehicles with Nissan. After contacting Wallace Nissan, they far outperformed any other lo My wife and I were both ready to turn in our leases for new vehicles with Nissan. After contacting Wallace Nissan, they far outperformed any other local Nissan dealership in South Florida, in terms of price and outstanding, personalized service. We both traveled over 80 miles from where we live, but would highly recommend anyone looking for a great deal on a Nissan with phenomenal service do the same! Thank you WALLACE NISSAN! More

Best buying experience in 35 years Tremendous experience. I drove from Fort Lauderdale to Stuart to pick up a new Murano . Not only was my online buying experience amazing, but the staf Tremendous experience. I drove from Fort Lauderdale to Stuart to pick up a new Murano . Not only was my online buying experience amazing, but the staff did everything by text and email. So when I arrived I was in and out in 15 minutes. Every detail of the experience was painless and as promised. I will be leasing and purchasing more vehicles from the Wallace Automotive group. I highly recommend Holden, Gary and Aida. More

Worst dealership I have ever dealt with over 50 years. Purchased a used Nissan Murano Platinum from this dealership. During the test drive I realized there was noise coming from the rear of the vehicle. Th Purchased a used Nissan Murano Platinum from this dealership. During the test drive I realized there was noise coming from the rear of the vehicle. The salesman said he would have it checked out by the service department and have it repaired. The repair was never done. The problem was the tires and not the bearing as I was told. The management refused to replace the tires and fix. There concern is not the customer but profits the problem as promised. They decided to threaten me with legal action. I am someone who is retired and have medical issues of which they are aware. There concern is profit over customer satisfaction. My message------BEWARE, Have everything in writing. More

The Chilton family appreciates the team at Wallace Nisson We came in looking for a specific car. They let my daughter test drive 2 different cars. She picked the model she liked. They matched the vehicle with We came in looking for a specific car. They let my daughter test drive 2 different cars. She picked the model she liked. They matched the vehicle with the one on truecars.com and gave her all the incentives. From that point on it was the most simple process to purchase. This was my daughters first car buying experience. Jermaine Mickens and the entire team at Wallace Nisson impressed her, my wife and me. Vic Dunn walked my daughter through the financial process and special programs that would fit her needs for future services and keeping it within her budget. It was extreamly pleasant experience to purchase here at this dealership. We have already shared with three different families that they can trust this dealership. They work well as a team. More

PLEASE READ AND LEARN FROM MY MISTAKE On Monday, August 31, 2015, I went to Wallace Nissan of Stuart, Florida. I was looking to purchase a 2010 Nissan Murano with 61,674 miles for $15,988. On Monday, August 31, 2015, I went to Wallace Nissan of Stuart, Florida. I was looking to purchase a 2010 Nissan Murano with 61,674 miles for $15,988.00. Please keep in mind that I was planning on giving a substantial down payment ($8,000.00), and I have good credit. They took me to the finance office, and that’s where the nightmare began. The finance officer explained to me that she was having difficulty getting me an APR lower than 7 percent. According to her, the problem lied with the mileage of the vehicle. Even though, I was putting a substantial amount for a down payment and with good credit, none of this was helping lower the APR. She explained to me that I can put less money on the down payment and get an extended warranty packages, that these maneuvers will lower my APR. She was correct my APR dropped to 2.8 percent, and my monthly payments were $199.00 for 60 months. However, the total price of the vehicle came to be $21,000.00, and I was required to increase the deposit from $8,000.00 to $10,000.00. I was not interested in paying $21,000.00 for a 2010 Murano with 61,174 miles. I stepped out of her office, and I went back to the salesperson office. I was about to explain to him that I was no longer interested on the deal. Then the finance person showed up at sales person’s office, and between the both of them began to convince me that this was a great deal. Now keep in mind that I had just seeing at the dealership a Nissan Rogue also for a very good price. I was telling them, that I would rather purchase the Rogue. I even told the sales person, that if it was too late, that I would return the following day to make the purchase (Tuesday). However, he and the finance lady kept on insisting that I was making a great purchase, and for me to finalize the contract with my signature. I finally caved in and signed the contract, gave a $10,000.00 deposit and purchased the vehicle for $21,000.00. As soon as I left the dealership, I felt very uncomfortable with the purchase. Now keep in mind that my residence is only ten minutes away from the dealership. I got home immediately and began crunching numbers. I was correct I would have gotten a better deal on the 2013 Rogue with 22,887 miles for $17,594.00. I could have gotten this vehicle with tax, tag and dealer fee for $19,000.00 or $19,500.00. I would have also gotten a lower APR from the very beginning, because this vehicle is still under factory warranty. I would not have needed the extended warranty to have a lower APR. That same night I returned to the dealership (9:00 PM), but they were already closed. On Tuesday, September 01, 2015, at 9:00 AM, I returned to the dealership to return the 2010 Murano and to purchase the 2013 Rogue. I met with the general manager, and informed me that this would be a difficult process. That with today’s technology, even though the transaction is only 13 hours old, the payment was already submitted to the bank, and the registration was already changed to my name. I explained to him that I returned the previous night, but the dealer had already closed. The general manager informed me that the only thing that he can do is buy the vehicle back from me, but not for the same price that I bought it. The price that general manager offered me was $400.00 less. In addition, the general manager informed me, that he will have to pay the amount borrowed from Chase, and that he will refund me all the extended warranty that was added to the 2010 Murano. Once everything was said and done, the total cost for the 2013 Nissan Rogue was $21,190.97. Please keep in mind that the original price of the Nissan Rogue was $17,594.00. The dealership used the amount that I had paid for the 2010 Nissan Murano as a down payment, and I had to finance the remaining balance of $11,190.97. The bottom line is that I could have paid between $19,000.00 and $19,500.00 total for the 2013 Rogue. Now the new cost for 2013 Rogue was $21,190.97 total. I GOT RIPPED OFF!!!!!! More

Service Maintenance Service Advisor Hunter Talbot was very courteous and professional. Vehicle was ready within reasonable time. So far I have not had any issues with W Service Advisor Hunter Talbot was very courteous and professional. Vehicle was ready within reasonable time. So far I have not had any issues with Wallace Nissan. More

Great experience. Great time with my purchase. You have a team of coworker's not a "staff". I was treated as a guest not just a customer. Great time with my purchase. You have a team of coworker's not a "staff". I was treated as a guest not just a customer. More

great car buying experience All 10's to our salesman Mark Bomba. Others on the show room very good and friendly too!!! Would recommend this dealership to my friends looking for All 10's to our salesman Mark Bomba. Others on the show room very good and friendly too!!! Would recommend this dealership to my friends looking for a good experience! More

Great Always get good service here I work wit Scott and he goes over everything with me I am loving my Altima and find the service here always good Always get good service here I work wit Scott and he goes over everything with me I am loving my Altima and find the service here always good More