Wallace Nissan Mitsubishi of Kingsport

My experience of purchasing a vehicle When I decided to trade cars I had the pleasure of getting Stephanie to assist me. She was very helpful in helping me decide which vehicle would best When I decided to trade cars I had the pleasure of getting Stephanie to assist me. She was very helpful in helping me decide which vehicle would best suit me and my needs. She was very informative and I wouldn't hesitate to highly recommend her to anyone that is in the market of a new or used vehicle. Thank You again Stephanie for your assistance. Janet More

Very good Our sales person Debbie was great to work with the people in finance Jerry and Kim was awesome as well. Would highly recommend this dealership Our sales person Debbie was great to work with the people in finance Jerry and Kim was awesome as well. Would highly recommend this dealership More

Very rude and unprofessional I called up there for some info on a car asked to speak to a so called manager named Lee and he was very short and rude with me then hung up phone di I called up there for some info on a car asked to speak to a so called manager named Lee and he was very short and rude with me then hung up phone didn't even ask why I was calling More

Best Experience Ever! We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and love it! The sales manager Lenny was awesome he sold us the car for the invoice price and even gave us rain guards. I will only buy vehicles there now after my bad experiences at other dealerships. More

Be aware.... be aware. They rob you. I went last week Wallace Nissan (2733 E Stone Dr., Kingsport, TN37660) to buy Rouge for my Medical school Son. Once I have done with Floor sales man I went last week Wallace Nissan (2733 E Stone Dr., Kingsport, TN37660) to buy Rouge for my Medical school Son. Once I have done with Floor sales man Mr. Joseph McGuigan, another guy came to me and introduce himself as a sales manager Lenny Hacken/ hackman. I don't remember last name properly. We came up with after door price including all taxes. I wrote a check for that amount. After all paper work done, I was ready to get car key, all of a sudden he (Lenny) came to me asking for $1000 more money. I asked him once our deal is done why you asking more money? He has no answer, then he went to someone else & discussed with him. Don't know who that person was. Finally came up with $395 more & gave the reason that the more money is for him to raise. He couldn't clarify what's that raise means. After some hot argument I tore up all my paper work laying on table along with my written check & walked away. While I was walking away I heard he told me get out because he has no clarification. I could have stop there & call the law or ask for the owner or top management team but figured out all these people roaming around act like vulgar. I am also in business, I don't want to waste my time & effort with such a lower category business management The guy (Lenny) who introduce as a sales manager his mentality is like that, then think about the whole team & the management. First they trap you with very low price & come up with higher than other dealership. After all we are not masticating grass. Long story in short go to other dealership. More

Unqualified to service I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that there was nothing going on. Third time I was told it needed a transfer case. I replaced the transfer case but the whistle was still there. 2 days ago I took it in for them to look at it a 4th time. I was told that they couldn't hear anything after driving it 33 miles and keeping it there for almost 3 days. As soon as I got it back from them and drove it on the highway the whistle started immediately. How in the world is that possible if they did a thorough job of diagnosing the issue? So 2 days worth of driving and a a detailed explanation of the problem from me and yet they still couldn't hear it? Sounds like they need some help in the diagnostics department. They are probably good for oil changes and standard repairs but I can assure you that there is no way in xxxx they are qualified to diagnose anything other than standard issues. More

2015 Nissan Altima purchase i just purchased my 3rd Nissan Altima from Wallace Nissan. The whole buying experience was easy and my salesman, Mike M. Was easy to work with. He sta i just purchased my 3rd Nissan Altima from Wallace Nissan. The whole buying experience was easy and my salesman, Mike M. Was easy to work with. He stayed hours after closing time to finish my purchase and explain the functions of the car. I would recommend this dealership to anyone looking to buy a car. More

worse service department, rude and unhelpful. 3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE P 3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE PICTURES!!!!!!! More

Just awful I had to go to a different dealer to trade my car because they could not match anything the others could. And then tried to justify numbers with a bu I had to go to a different dealer to trade my car because they could not match anything the others could. And then tried to justify numbers with a bunch a false paperwork and fees.. More