Wallace Lincoln

My sister purchased a 2016 Ford Focus from Wallace and immediately experienced transmission problems. Turns out there was a major recall that included this car. They replaced a computer module that bare immediately experienced transmission problems. Turns out there was a major recall that included this car. They replaced a computer module that barely made it within the warranty from the previous owner. This did not solve the problem. They then told her it would cost a huge amount to fix the problem they knew existed at the time of the sale. After Lincoln Wallace held her car hostage for a $152 diagnostic fee, she then took it to a mechanic who tried everything but a new transmission was her only option. He even tried appealing to the dealership, but to no avail. BBB has been contacted and if you should ever go there for a used vehicle, beware! Their lack of integrity may leave you with a useless piece of junk, like my sister’s Ford, and many car payments yet to go to pay for it. More

Beware of this dealership, especially a salesman by the name Rich. He tells lies and smile in your face. name Rich. He tells lies and smile in your face. More

I've dealt with this dealership for about 10 years and in the past few years with William Cummins and Tom. They are top notch service reps. They have dealt with my service issues on a friendly and busines in the past few years with William Cummins and Tom. They are top notch service reps. They have dealt with my service issues on a friendly and business like ability at all times. I had an older Lincoln which I loved but it's age was catching up with it and they gave me the best advice as problems arose. I eventually bought a new Lincoln and because I'm a senior citizen with no practical experience with this new car they have given me great support as I learned how to handle its different issues. More

Todd Dunn worked so hard and diligently for me even though I was unable to spend a lot. That did not matter to him. He worked for me the same way someone works for someone purchasing a new Lincoln. Bec though I was unable to spend a lot. That did not matter to him. He worked for me the same way someone works for someone purchasing a new Lincoln. Because of this service I will be returning for service on my new used vehicle. Thanks TOD!!!(you got the job DUNN right) More

My wife and I were exploring options for purchasing a new or low milage used car. Upon arrival at Wallace we were greeted by Bob Thomas, a very knowledgable and experienced salesman. Bob listened to our c or low milage used car. Upon arrival at Wallace we were greeted by Bob Thomas, a very knowledgable and experienced salesman. Bob listened to our criteria and presented a range of options for us to consider. We selected a 2020 MKZ Sedan for a test drive. Bob explianed that Wallace had several 2020 MKZs left in stock and that Wallace was making deals to move this inventory due to the arrivals of the 2021 models. This car is a superb sedan and reminded us of the LS that we previously owned. Although we are still exploring other make and model options, if we decide on a Linclon, we will buy from Bob. We highly recommend Bob whose customer approach is more like a consultant than a salesman. More

Horrible Dealer. Caught them in numerous lies. They tell you one thing then flip course. Came in for a New Aviator. Wasted my time. Never again. Don't waste your time. Go ANYWHERE ELSE!!! you one thing then flip course. Came in for a New Aviator. Wasted my time. Never again. Don't waste your time. Go ANYWHERE ELSE!!! More

Unprofessional, rude, they do not negotiate.I dealt with Unprofessional, rude, they do not negotiate. I dealt with a man named Todd who was extremely rude and wanted to argue every chance. Tried to buy a c Unprofessional, rude, they do not negotiate. I dealt with a man named Todd who was extremely rude and wanted to argue every chance. Tried to buy a car with cash and get a little deal even if it was $100 it would have made me drive down to get the car a lot better. But no they would not budge from the price or negotiate anything off window sticker. I finally agreed on the full sticker price and was going to make the drive anyways because I liked the car, then after some long thought I decided not to and hold out because of how pushy and rude Todd was. After I let Todd (A manager) know I would not be coming by to pick it up he sends me a rude text provoking the fact I asked for a $1,000 off sticker. I'm so relived I didn't spend money here. Victor needs to get his employee's in line. More

Issue with intermittent lift gate latch on my MKX also battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dea battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dealership covered cost due to delay. Thanks William! More

Dealership did not care about the customer after the sale. tried to trade in a vehicle that we purchased three weeks prior and was told our vehicle was worth almost $10,000 less than the day we bought i sale. tried to trade in a vehicle that we purchased three weeks prior and was told our vehicle was worth almost $10,000 less than the day we bought it a certified pre-owned. Took almost a week of calling the dealership to get somebody to call us back. More