Wallace Lincoln

My wife and I were exploring options for purchasing a new or low milage used car. Upon arrival at Wallace we were greeted by Bob Thomas, a very knowledgable and experienced salesman. Bob listened to our c or low milage used car. Upon arrival at Wallace we were greeted by Bob Thomas, a very knowledgable and experienced salesman. Bob listened to our criteria and presented a range of options for us to consider. We selected a 2020 MKZ Sedan for a test drive. Bob explianed that Wallace had several 2020 MKZs left in stock and that Wallace was making deals to move this inventory due to the arrivals of the 2021 models. This car is a superb sedan and reminded us of the LS that we previously owned. Although we are still exploring other make and model options, if we decide on a Linclon, we will buy from Bob. We highly recommend Bob whose customer approach is more like a consultant than a salesman. More

Horrible Dealer. Caught them in numerous lies. They tell you one thing then flip course. Came in for a New Aviator. Wasted my time. Never again. Don't waste your time. Go ANYWHERE ELSE!!! you one thing then flip course. Came in for a New Aviator. Wasted my time. Never again. Don't waste your time. Go ANYWHERE ELSE!!! More

Unprofessional, rude, they do not negotiate.I dealt with Unprofessional, rude, they do not negotiate. I dealt with a man named Todd who was extremely rude and wanted to argue every chance. Tried to buy a c Unprofessional, rude, they do not negotiate. I dealt with a man named Todd who was extremely rude and wanted to argue every chance. Tried to buy a car with cash and get a little deal even if it was $100 it would have made me drive down to get the car a lot better. But no they would not budge from the price or negotiate anything off window sticker. I finally agreed on the full sticker price and was going to make the drive anyways because I liked the car, then after some long thought I decided not to and hold out because of how pushy and rude Todd was. After I let Todd (A manager) know I would not be coming by to pick it up he sends me a rude text provoking the fact I asked for a $1,000 off sticker. I'm so relived I didn't spend money here. Victor needs to get his employee's in line. More

Issue with intermittent lift gate latch on my MKX also battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dea battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dealership covered cost due to delay. Thanks William! More

Dealership did not care about the customer after the sale. tried to trade in a vehicle that we purchased three weeks prior and was told our vehicle was worth almost $10,000 less than the day we bought i sale. tried to trade in a vehicle that we purchased three weeks prior and was told our vehicle was worth almost $10,000 less than the day we bought it a certified pre-owned. Took almost a week of calling the dealership to get somebody to call us back. More

Wallace Lincoln Will SCAM YOU! BEWARE!!!!! Let me head this with Scott’s is the BEST!!!! Where do I begin????? Do I start with the fact that Scott’s was a GREAT decision to take my car to for Let me head this with Scott’s is the BEST!!!! Where do I begin????? Do I start with the fact that Scott’s was a GREAT decision to take my car to for service? OR do I start with the other fact of what drove me to find Scott’s………..the FACT that WALLACE LINCOLN IS A SCAM OF A COMPANY?!?!?!?!?!? I’ll start from the beginning of my problem. My 2011 Lincoln MKZ Hybrid (Yes, a Lincoln Hybrid. Don’t laugh it’s my commuter car, at 50 miles to the gallon.) I keep it in flawless condition and maintain it at the top of class. So, I am informed by Wallace Lincoln it is ready to perform an airbag recall on my car and to just bring it in. I do and when I get it back I notice something wrong with the perfectly functioning AC. (Keep that in mind I had perfect AC before they tore my dash apart to fix the airbag recall.) I call them and let them know that the tech must have either not plugged something back in or pinched something since I have a noticeable issue with my AC all of a sudden. I am assured they had nothing to do with it and to just bring it in for service. I do. The first phone call starts with them asking me to sit with a salesman to trade my car in for a 2019 since it is in high demand. LOL!!!!! Not going to happen, I do not need a $70,000.00 car to drive to work. I am told by William in their service dept that I need $1200.00 worth of a condenser replacement and an expansion valve replacement, also. That phone call shocked me. How did we go from perfect air to this? I told him no and to get it ready for pickup. When I get there he explains it’s a no charge invoice but that they had to top off the AC gas since it was slightly low but found no leaks. I get in, I drive away, and have hot air blowing. I call William and ask why. He explains that the condenser and expansion valve need replaced and that’s why it stopped working. So now I went from something is strange about how my AC cooling to NO AC at all. I ask around for mechanic recommendations and a buddy at work recommended Scott’s since his father-in-law has used them forever and trusts them. I take it to Scott’s and not even a full 24 hours later I have a working AC system again for $60 bucks. Turns out there was NOTHING WRONG with the condenser or the expansion valve and when they checked the system it had no freon gas in the system…..ZERO!!!! Scott’s filled the system checked for leaks and found NONE!!!! They were extremely honest about everything they did and everything they did not find since I explained what happened to the car at Lincoln. They have gained a customer, no doubt in my mind. The whole crew over there took great care of me and seemed very interested in what I was going through. Scott’s did recommend getting Wallace Lincoln to pay to have the dash taken off to find out what they did to the damper system since they feel there is something wrong with that but we know how that will go. Wallace Lincoln will not return any of my calls about this mess but yet they still continue to call begging me to trade my 2011 in for a brand new one, even sending me mailers begging me. They have definitely lost a customer and I will never step foot on their properties ever again. Scott’s will continue to get my service needs for years to come. Thank youScott’s!!! More

Amazing Experience Earlier this week I experienced possibly the best customer service of all time. William Cummins in the service department has went above and beyond to Earlier this week I experienced possibly the best customer service of all time. William Cummins in the service department has went above and beyond to make my experience pleasant. For the last two years he has never disappointed me. I am so impressed! What a remarkable person and company. I will be making my next purchase there when I upgrade my current Lincoln. They have a customer for life!! Sincerely, Mr. O'Connor More

I have a whole in leather driver's seat mkz 2017 I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid for by the Concierge. They should have replaced the whole seat instead of blaming us for it. Now they are refusing to take care of it. More

Anytime I have called about service Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and shop for your mechanical repairs. More

Wallace misleading charging to licensing a car in Florida. Apparently Wallace Lincoln consistently overcharges Florida Residents the cost of licensing a car in Florida by charging $450 to license cars. The Wal Apparently Wallace Lincoln consistently overcharges Florida Residents the cost of licensing a car in Florida by charging $450 to license cars. The Wallace Salesman explained the $450 charge includes a Florida $300 plus one time license and weight charge on car purchases.. He explained that these charges are in addition to reoccurring license and tax. Based on this information Wallace Lincoln provided I decided to title car in Kentucky and save the $300 plus dollars Florida charges.. On the final agreement the $450 Florida charge was removed, and replaced with $129 fee that the Sales Manager could not explain but would not remove. I caved and bought the car on Wallace's terms and I signed an Affidavit stating I would license the car in Kentucky. After the sale, but prior to final paperwork, a DMV employee informed me I did not have to pay the approximate $300 additional charges Wallace Lincoln described. Armed with this new information I decided to title the car in Florida. I called Wallace and requested the paper work not include the Kentucky affidavit and explained I will handle licensing the car in Florida. After numerous requests, Wallace, apparently extremely unhappy that they were not collecting the $300 plus overcharge, refused to remove the Affidavit and hung up on my calls. The Florida Martin County DMV refuses to title the car in Florida. unless Wallace removes the Affidavit. I will never deal with a Wallace dealership again. More