Wallace Lincoln

I hate to even give these people a one star, went in for oil change, an battery check as my Lincoln app kept going into deep sleep Mode , long story short 6 hrs later.. determined battery was no good, th oil change, an battery check as my Lincoln app kept going into deep sleep Mode , long story short 6 hrs later.. determined battery was no good, they replaced my battery with AC Delco, a GM battery with out telling me.. my paper work said they replace with a motor craft battery .. to top off my day Arron write up person Argued an argued with me that battery they took out was a die hard battery , how dam insane is that, I bought nautilus new, got 41000 miles on it, been under hood countless times , think owners knows what factory installed in it .. now because my paper work clearly states they replace my battery with a motor craft battery I’m really screwed if this A C Delco battery fails with in warranty time period… like I told Aaron “ you’ll never ever see this car again, an I was just about to spend $2100 in tires with these people.. glad I didn’t… Stay AWAY from this place!!!!!!!! More

Part 2 of nightmare began Halloween October 31 2022. 3-3-2023 Spoke with Carter Lee General Manager He listened to what I had to say. Said I should be doing back flips that I got a new engi 3-3-2023 Spoke with Carter Lee General Manager He listened to what I had to say. Said I should be doing back flips that I got a new engine. He would. Carter said he would never work in Customer service because they handle complaints all day. He’d rather work in sales where people are happy. No offer to reevaluate the value on my vehicle with the new engine to put me in a stable car with warranty??? Said I need to “get over” my lack of confidence in my vehicle….. that is just put together with pieces and parts. Said there are more important things in life tan to be upset and focus on a car. My back up camera just works intermittently. Said no way it is part of the engine replacement. How do we know this? Refuses to back up the new engine …No warranty on the work. Assured me there is absolutely no warranty on the supposed new engine. Said Lincoln doesn’t do that. The new engine is just that… a new engine …. supposedly. It’s a secret — mileage odometer states the current miles now 55k. How do I even know I have a new engine? Said that when I have to have a service— if I run into issues I can call his extension.. More

Never take your vehicle to Wallace. We made that mistake because we bought our truck here and they have damaged several things on our truck. The manager called us to “try to make things We made that mistake because we bought our truck here and they have damaged several things on our truck. The manager called us to “try to make things right” so you say but their idea of making things right is not even making me whole on the money I have lost from their careless mechanics mistakes. We will never do business with Wallace every again and we will tell everyone we know how horrible this dealership is! More

This is my first really nasty review. I usually consider that there is a reason for extremely bad service. However, I have been since January trying to get a repair on my door latch. O I usually consider that there is a reason for extremely bad service. However, I have been since January trying to get a repair on my door latch. One came in after 3 months --- never a call to update --- I had to call repeatedly, they put it on and after paying over $300 up front it wasn't right & had to be reordered. 10 days ago, Chris in "service" (which I certainly consider a misnomer), told us the part was here and he would call to WORK us in. No call yet - not surprised!! What does it take to get the job done anymore????? More

I’m writing a 2nd review as I was phoned by the dealership after my posting on their website. Chris seemed like he wanted to investigate further and perhaps try to help by making sure my sister wa dealership after my posting on their website. Chris seemed like he wanted to investigate further and perhaps try to help by making sure my sister was presented with all her options at financing, including being offered a warranty that could’ve been paid over time along with her regular auto payments. He did not respond back and I doubt he will. Although I shouldn’t be surprised, it astounds me that deception of the magnitude my sister experienced could be allowed to happen - but then, the state of FL protects these crooks, so my advise? Don’t purchase a used vehicle in FL and if you must, do NOT purchase from Wallace Lincoln. More

My sister purchased a 2016 Ford Focus from Wallace and immediately experienced transmission problems. Turns out there was a major recall that included this car. They replaced a computer module that bare immediately experienced transmission problems. Turns out there was a major recall that included this car. They replaced a computer module that barely made it within the warranty from the previous owner. This did not solve the problem. They then told her it would cost a huge amount to fix the problem they knew existed at the time of the sale. After Lincoln Wallace held her car hostage for a $152 diagnostic fee, she then took it to a mechanic who tried everything but a new transmission was her only option. He even tried appealing to the dealership, but to no avail. BBB has been contacted and if you should ever go there for a used vehicle, beware! Their lack of integrity may leave you with a useless piece of junk, like my sister’s Ford, and many car payments yet to go to pay for it. More

Beware of this dealership, especially a salesman by the name Rich. He tells lies and smile in your face. name Rich. He tells lies and smile in your face. More

I've dealt with this dealership for about 10 years and in the past few years with William Cummins and Tom. They are top notch service reps. They have dealt with my service issues on a friendly and busines in the past few years with William Cummins and Tom. They are top notch service reps. They have dealt with my service issues on a friendly and business like ability at all times. I had an older Lincoln which I loved but it's age was catching up with it and they gave me the best advice as problems arose. I eventually bought a new Lincoln and because I'm a senior citizen with no practical experience with this new car they have given me great support as I learned how to handle its different issues. More

Todd Dunn worked so hard and diligently for me even though I was unable to spend a lot. That did not matter to him. He worked for me the same way someone works for someone purchasing a new Lincoln. Bec though I was unable to spend a lot. That did not matter to him. He worked for me the same way someone works for someone purchasing a new Lincoln. Because of this service I will be returning for service on my new used vehicle. Thanks TOD!!!(you got the job DUNN right) More