Wallace Chrysler Jeep Dodge Ram - Service Center

This review is a follow-up to my first experience with the dealer and subsequent review on February 15th. I returned to the dealer shortly after providing some straightforward feedback about my first serv the dealer and subsequent review on February 15th. I returned to the dealer shortly after providing some straightforward feedback about my first service experience, and I was pleased with the responses I got. Denis was pleasant and professional when we spoke in person, seeking to understand the problem. The next day, I received a call from Dan, who sought to understand the issue and ensure I received support to correct it. Before my service appointment, I replaced a blown fuse and noticed all the differences in my sound system. I even got more communication from Jeff (my salesman) to see if he could help with the issue. How Wallace Jeep responded to my concern says a lot about the dealer. I hope every interaction moving forward is as positive as this one. My wife and I thoroughly enjoy our new wrangler. More

I bought my new Jeep Wrangler Rubicon less than two months ago. One of the items we agreed on was a fender repair for some prominent scratches incurred while sitting on the lot. While driving my new Je months ago. One of the items we agreed on was a fender repair for some prominent scratches incurred while sitting on the lot. While driving my new Jeep home for the first time, I noticed two of my stereo speakers were completely silent, producing no sound at any volume level. I reported this issue immediately, so the salesman, Jeff, added it to the service ticket to ensure they would repair it when I brought my Jeep for the fender. However, when I brought in my Jeep, they did nothing to fix the sound system, only telling me it worked fine. I informed the service manager Dennis that I wouldn't be happy if there were no differences, reminding him that two speakers were completely non-functional. He returned my Jeep to me with two speakers STILL not working. People, this is a NEW Jeep Rubicon. The dealer should have promptly repaired the two faulty speakers, ensuring proper function. I didn't even receive a loaner vehicle for the two days without my Jeep. I am disappointed. I hope this is not the level of service I can expect with the extended warranty I purchased. I went to Wallace for a better experience. This first service experience with my new Rubicon was sub-par. More

Your liaison, Colin, was very assuring in explaining the service required for my JK and the thoroughness of the mechanic working on my vehicle. This was important because I needed an unexpected service, whi service required for my JK and the thoroughness of the mechanic working on my vehicle. This was important because I needed an unexpected service, which is never good news. More

The service was quick, the customer service is very professional and nice. Handling with care. professional and nice. Handling with care. More

Roger and rest of staff very friendly. I came in and waited for my service and was out in a jiffy. Very pleased I came in and waited for my service and was out in a jiffy. Very pleased More

Denis was very good. My problem still exists. Not fixed disappointment in inability to fix issue with navigation system. My problem still exists. Not fixed disappointment in inability to fix issue with navigation system. More

The biggest rip off! Disorganized, rude and careless people who don’t care about the customers. Disorganized, rude and careless people who don’t care about the customers. More

Had a great service experience with this dealer. The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would hig The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would highly recommend this service department and Kevin. Thanks for great service! More

I brought my truck in for my scheduled service oil change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise u change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise under the hood. After I got home and opened up the hood to see what the noise was I realized I was missing my oil cap. Tried calling the service manager who was working Saturday all week with no response and I left several voicemails for him to call me back. Finally had to call the dealer directly to get a response which the head service manager said that "it happens sometimes" " the cap isn't put on all the way the pressure from the engine can make it come off".... Really????? xxx!!!! It was a basic oil change.... If I didn't pay extra money for the service plan there I would never go back and let them touch my truck!!! More

Customer service in the Service Department is awful. I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership a I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership and the next Ram I buy will not be from Wallace. More