Wallace Chrysler Jeep Dodge Ram - Service Center

Had a great service experience with this dealer. The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would hig The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would highly recommend this service department and Kevin. Thanks for great service! More

I brought my truck in for my scheduled service oil change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise u change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise under the hood. After I got home and opened up the hood to see what the noise was I realized I was missing my oil cap. Tried calling the service manager who was working Saturday all week with no response and I left several voicemails for him to call me back. Finally had to call the dealer directly to get a response which the head service manager said that "it happens sometimes" " the cap isn't put on all the way the pressure from the engine can make it come off".... Really????? xxx!!!! It was a basic oil change.... If I didn't pay extra money for the service plan there I would never go back and let them touch my truck!!! More

Customer service in the Service Department is awful. I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership a I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership and the next Ram I buy will not be from Wallace. More

Will never go back to Wallace again. My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, spark plugs/ tune up and pcv valve. I had the platinum warranty but none of this work was covered so I spent 1500 and change on this work. Not even two weeks later, I’m leaving work and my car stalls again moving for a bit and then stopping. I had my car towed back into the shop and they told me the code came up for the crankshaft position sensor, I explained that I had just spent a good amount on my car for which they claimed should have resolved the issue. I was told if it was the same issue I shouldn’t have to pay. This was the same issue and when speaking to my advisor I asked for a discount .. they took ten dollars off I asked for at least a free oil change which I was told they would do and still wound up paying for that. When I asked to speak to the manager of service at the cash out window, I explained my history with them and how I would have really expected more than a ten dollar discount - he told me that the original number was more then the advisor had told me most likely and he told me and he must have figured out the discount for labor and the part before telling me the price. I asked if there was something he could do and he said no it’s already set. So I l spent the 350. You would think after spending all that money on parts that did not solve my issue at all, they would have done at least something a bit more for me. I hope the sensor is the fix I needed. Regardless, I will not be doing business with this location again. More

Bought my 2019 Dodge Ram 1500 to see if they can diagnose an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to diagnose something they didn’t find. When I got home I realized my Ralph Loren sunglasses were missing from the center console. This is a really low move on their part. I guess they must have realized that my sim glasses were prescription issued and i’m hoping they didn’t throw them away. I called the service department today to express this concern and I was told they will be looking into it. Of course Patrick told me that the tech was very honest and he’s been there many years. I know someone at this dealership took my prescription sun glasses. I am so disappointed with this situation and I cannot believe a neighborhood established business would do this. I will be reaching out to the GM and see where that takes me. More

Zero Stars…I would have rated less if I could…We have purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. This morning my 4Wheel Drive Service Light was blinking and since we are leaving on a cross country trip in a week towing my Jeep I went into Wallace immediately to see if they could look at it. NOPE we’re too busy was the answer…try other dealerships…this was the answer given to a twenty year loyal customer…so I called Arrigo in Fort Pierce 45 minutes away and even though they don’t know me they told me to bring it in…I will never buy from Wallace or service my vehicle there again and I advise you to do the same. If you really need them they are not there for you. More

Terrible service!I owned many cars over the years, Terrible service! I owned many cars over the years, different brands each with their own issues more or less. But the experience I have with the wran Terrible service! I owned many cars over the years, different brands each with their own issues more or less. But the experience I have with the wrangler and this dealership stands out. Few months ago, I noticed a clicking noise coming from the front right wheel. I took it to Wallace to see what was going on, since the car was new with less than 3,000 miles on, and the service advisor told me that is a common issue with bad ball joints. He supposedly placed the order for the ball joints back in December and gave me an estimated time for December 31st. I called back on January 5th and found out that the parts will now be in on January 24. I again called back on January 24 and the service advisor told me that the parts are in and can bring the car in service next Monday. Few minutes later the service manager called me saying that it was a mistake, and they don’t have the parts. Well, that was kind of weird. Anyway, the whole saga continues with a new estimated time of February 2nd. On February 4th I stopped by the dealership to check what was going on and the service advisor told me again that the parts were in, and I can bring the car on Monday the 7th. I most certainly asked him again if he is sure the parts are in, and he reassured me that they were. On Monday I showed up at Wallace with the car, I spoke with the advisor, he told me that the job will take most of the day, they gave me a ride home and they are going to call me when it is ready. Great, finally after almost two months of waiting they will fix the car. Oh no, not so easy… I got a phone call that the car was ready but when I got there the same manager told me that there was a mistake, they didn’t have the parts and they just tightened the ball joints. You got to be kidding me… Second time, same story. I thought this was surreal, I really thought the guy was kidding. No, he was not. They kept my car in for 7 hours to tighten two screws. I don’t trust those people. Really fishy… why keep the car there for so long? Why tell me the parts were in when they weren’t? On two separate occasions? They really weren’t? Or they took the car in because they needed some parts? Many questions, lots of mistrust…​I asked the manager to let me speak to someone higher up in the dealership. He told me that there is no one and I could only call Chrysler corporation. That was scary. ​ I bought the car from them, it’s under warranty, so why are they working so hard to lose customers and provide such awful service? Also, they keep saying the parts are in back order. I asked that manager for the part number, I googled it and found them available right away at discounted price on Mopar’s website. I really wish someone that cares about their business will take some action and change things around. Can’t make it a habit and blame everything on shortages. Won’t last too long until people realize what’s the real issue. More

Thank you Wallace Jeep team Shauna, Houston and Steve for getting it done. I brought back my lease and leased another Jeep from Wallace. Appreciate the help and very satisfied with the service. Love my new J getting it done. I brought back my lease and leased another Jeep from Wallace. Appreciate the help and very satisfied with the service. Love my new Jeep! More

Low class. They sell you the vehicle, then if anything goes wrong they are so fast to tell you nothing is covered, pay pay . Please go anywhere else but here. Bought a Chrysler Pacifica for our family, no goes wrong they are so fast to tell you nothing is covered, pay pay . Please go anywhere else but here. Bought a Chrysler Pacifica for our family, nothing but issues and they never help. Just want to get you financed then your forgotten. Also place is a dump inside, like a garage with windows and desks. Scam city More