Wallace Chrysler Jeep Dodge Ram

Would not take my lemon law return vehicle and process the return paperwork being the closest turn in location. While I was shopping for a replacement vehicle, Eddie the GM, (show me the money Eddie) s the return paperwork being the closest turn in location. While I was shopping for a replacement vehicle, Eddie the GM, (show me the money Eddie) shoed the salesman (Doug) away from me while I was asking vehicle specific questions to narrow down a replacement vehicle. And I did buy a replacement RAM truck Limited, just not from Wallace. VERY RUDE behavior. More

Had a great service experience with this dealer. The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would hig The service advisor Kevin was top notch and made the process very easy. Most importantly the vehicle was repaired and the problem solved. I would highly recommend this service department and Kevin. Thanks for great service! More

I brought my truck in for my scheduled service oil change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise u change. Dropped it off on a Saturday morning. They are very busy on Saturdays. I picked it up Saturday afternoon and on my way home I heard a noise under the hood. After I got home and opened up the hood to see what the noise was I realized I was missing my oil cap. Tried calling the service manager who was working Saturday all week with no response and I left several voicemails for him to call me back. Finally had to call the dealer directly to get a response which the head service manager said that "it happens sometimes" " the cap isn't put on all the way the pressure from the engine can make it come off".... Really????? xxx!!!! It was a basic oil change.... If I didn't pay extra money for the service plan there I would never go back and let them touch my truck!!! More

This is my 2 nd car that I bought from Wallace Jeep and I had the best experience!! I had a total loss and Aida from Finance not only helped with my gap claim, she also helped me get the best rate and term w had the best experience!! I had a total loss and Aida from Finance not only helped with my gap claim, she also helped me get the best rate and term while proving me with best auto protection coverage. Jason was great too. I always get treated as family here!! More

The used jeep I bought broke down within the first 30 days. They wouldn’t pay to fix it so I’m out another $3300. Stay away if you are smart. Go to ARRIGO instead. They stand by their products. days. They wouldn’t pay to fix it so I’m out another $3300. Stay away if you are smart. Go to ARRIGO instead. They stand by their products. More

Customer service in the Service Department is awful. I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership a I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership and the next Ram I buy will not be from Wallace. More

Will never go back to Wallace again. My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, spark plugs/ tune up and pcv valve. I had the platinum warranty but none of this work was covered so I spent 1500 and change on this work. Not even two weeks later, I’m leaving work and my car stalls again moving for a bit and then stopping. I had my car towed back into the shop and they told me the code came up for the crankshaft position sensor, I explained that I had just spent a good amount on my car for which they claimed should have resolved the issue. I was told if it was the same issue I shouldn’t have to pay. This was the same issue and when speaking to my advisor I asked for a discount .. they took ten dollars off I asked for at least a free oil change which I was told they would do and still wound up paying for that. When I asked to speak to the manager of service at the cash out window, I explained my history with them and how I would have really expected more than a ten dollar discount - he told me that the original number was more then the advisor had told me most likely and he told me and he must have figured out the discount for labor and the part before telling me the price. I asked if there was something he could do and he said no it’s already set. So I l spent the 350. You would think after spending all that money on parts that did not solve my issue at all, they would have done at least something a bit more for me. I hope the sensor is the fix I needed. Regardless, I will not be doing business with this location again. More

Bought my 2019 Dodge Ram 1500 to see if they can diagnose an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to diagnose something they didn’t find. When I got home I realized my Ralph Loren sunglasses were missing from the center console. This is a really low move on their part. I guess they must have realized that my sim glasses were prescription issued and i’m hoping they didn’t throw them away. I called the service department today to express this concern and I was told they will be looking into it. Of course Patrick told me that the tech was very honest and he’s been there many years. I know someone at this dealership took my prescription sun glasses. I am so disappointed with this situation and I cannot believe a neighborhood established business would do this. I will be reaching out to the GM and see where that takes me. More

wow they were the best price and trade in the salesman david even drove 160 milles to do the trad he is the best and they are.. david even drove 160 milles to do the trad he is the best and they are.. More

Zero Stars…I would have rated less if I could…We have purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. This morning my 4Wheel Drive Service Light was blinking and since we are leaving on a cross country trip in a week towing my Jeep I went into Wallace immediately to see if they could look at it. NOPE we’re too busy was the answer…try other dealerships…this was the answer given to a twenty year loyal customer…so I called Arrigo in Fort Pierce 45 minutes away and even though they don’t know me they told me to bring it in…I will never buy from Wallace or service my vehicle there again and I advise you to do the same. If you really need them they are not there for you. More