Wallace Chrysler Jeep Dodge Ram

Our pre owned Camry is so nice Thank you Jeff and All Wallace Jeep employees for a great experience Melissa Wallace Jeep employees for a great experience Melissa More

Dealership fixed rear differential last week (07/29-07/31) as the 4-wheel drive light kept showing up. I guess they did not diagnose why this was an issue? In addition the rear right tire was pa (07/29-07/31) as the 4-wheel drive light kept showing up. I guess they did not diagnose why this was an issue? In addition the rear right tire was patched up— there was a nail in it apparently and we paid for the patch. Last Thursday (08/04) the light flashed once again so we called and were told to bring the car back Monday. We were then told that we need to buy a whole new set of tires by the service advisor Tuesday as that is causing the issue— with a minimal explanation as to why? The “main mechanic” Brian? Called us back at our request to explain that since we had a new tire put on the vehicle 5 months ago (which was outsourced as we were not made aware at point of sale that the car did not come equipped with a spare tire— we called our salesman Doug diamond about this who essentially blew us off— (calling us back and proceeding to apologize as his call was just a butt dial!) we decided to not get a new tire from the dealership. On the call with Brian, he stated that we need to at the least get a new pair of front tires as the FRONT right tire is causing the FRONT axle to throw a sensor throwing off the rear differential and burning out the 4-wheel drive. This only occurs once the car reaches around 80 mph— this is why the light only flashes when on the highway. He also stated that the tires are the exact same size, and ratio but the RIGHT front tire is slightly taller making it different (so not the same size right?) we were then made to feel as though everything was our fault and we were being unreasonable with our line of questioning and were told to stop yelling (which no yelling was taking place). I went to pick the vehicle up from Wallace Tuesday August 13 at around 10:00 am and asked to speak to Brian upon doing so. I was told he was at lunch. I collected my vehicle and left. I then spoke to my Father who is a mechanic and we called Brian together who has an attitude when my father started calling him out on how none of this makes sense. I admit the phone call got a bit heated, as Brian continuously spoke over us stating his time spent at the company and providing no reasonable explanations. We were then hung up on and offered no resolutions, or call backs from a superior. I also left a call back name and number to speak with a general manager and have yet to receive feedback. The invoice I was given says that the REAR right tire is the one causing issues as it is worn uneven, burning the 4-wheel drive out (so the stock tire that came with the vehicle?) This directly contradicts what was told to me on the phone. I have had nothing but issues with Wallace Jeep Dodge and Ram. From the salesman (Doug Diamond) making me feel as though I was 100% swindled out of half of a hundred thousand dollars, failed to make me aware of the fact that the vehicle did not come equipped with a spare (leaving me stranded on the side of a highway for 13 hours down in west Palm), and then proceeded to ignore me when I tried making him aware of said issue. To the people in charge of scheduling my appointments who always state that my appointments are being moved back or just have a nasty attitude in general, to the head mechanic who has never made me feel confident or trustworthy of his diagnosis. The one person I will confidently say that has made my experience owning a Jeep somewhat bright is my previous service advisor Colin, who did everything in his power to keep me updated and informed. I feel defeated as I do not wish to spend an exuberant amount of money on this vehicle that has given me nothing but issues— this is the solution I was given though. What happens when I get new tires and it turns out that that wasn’t even the issue? I also find it awesome that all of this starts occurring as soon as my vehicle passes the one year mark. I would never in a million years recommend Wallace Jeep Dodge and Ram to my worst enemy. From Doug Diamond, to the head mechanic Brian. More

How do you Con Artists? Wallace!! Bait and switch to get us in. Than Mr. Boston Manager lies to us over Nd over. 8 hours of torture. Lied to wife that the truck had fro Wallace!! Bait and switch to get us in. Than Mr. Boston Manager lies to us over Nd over. 8 hours of torture. Lied to wife that the truck had front / back sensors. When they prepped the truck they swapped out the never used floor matts for used ones. They refuse to talk and acknowledge thse issues. What a joyous planned spend turned into a horrible day. Wallace is bad, karma will come your way. Run away, dont drive. More

Jeff Hooked me up with a New ram Big Horn Could not be happier Thanks Wallace Ram happier Thanks Wallace Ram More

Michael Maxx was a pleasure to work with! He went above and beyond to help us get the perfect vehicle for our family. Everything was so smooth and quick! He went above and beyond to help us get the perfect vehicle for our family. Everything was so smooth and quick! More

Michael Maxx is very professional and kind. Would do business with him again. Thank you Would do business with him again. Thank you More

I went to Wallace Jeep to purchase a new Jeep Gladiator. I have purchased more than my fair share of ne vehicles from Dealers and I have never in 40 years appreciated the customer service more than I did wi I have purchased more than my fair share of ne vehicles from Dealers and I have never in 40 years appreciated the customer service more than I did with Jeff Bamond. Jeff is honest, courteous and helpful in every way. Jeff be careful, you may give Car Salesmen a good name. LOL More

Hello, We went to Wallace Chrysler to buy out our lease from Michigan since we are in Florida for a few months. Lisa Russell, Sabrina, Aida and Jordan did amazing job. I worked for Chrysler HQ in Det lease from Michigan since we are in Florida for a few months. Lisa Russell, Sabrina, Aida and Jordan did amazing job. I worked for Chrysler HQ in Detroit, Michigan as there head director now living in Palm Beach County, Florida. I would highly recommend Wallace for purchasing a vehicle. Again thank you. Sal and Marthlene Giamarese More

From start to finish this was a very easy and fast deal. Dealt with three people throughout the process (Gerry, Jeff, and Drew) and everyone was upfront and followed up on what they said. When we went in to Dealt with three people throughout the process (Gerry, Jeff, and Drew) and everyone was upfront and followed up on what they said. When we went in to purchase our verbal agreement was honored (although not in their best interest) and we were in and out in under two hours. One of the best car buying experiences we've ever had and would definitely come back again. More

1/27/24 bought 2019 Buick enclave all went well, untill we met with the finance manager. This man changed the deal and told us it would cost $1500 more if we pay cash which we found out later was a lie. He we met with the finance manager. This man changed the deal and told us it would cost $1500 more if we pay cash which we found out later was a lie. He pressure us to finance, and added extended warranties on there which we declined all, but then later we learned that he added a maintenance plan and an auto butler/premier paint warranty all that over $3000 on the loan without our consent. This man forge our signatures and created faked email on the paperwork. We only find out because we got a copy of everything. I hope everyone that buys from here check their paperworks or get copies, my guess is I'm not the only one this happens to. 2 weeks after we bought the car, it won't start, had to get it tow back to the dealership for repair on starter and flying wheel teeth which was damaged. And now another sensor coming up as failure and needs replacement, drove it there today and was told no, they won't fix it. Mind you, we still within the 60 days warranty after purchase by law. I wonder if the car was checked before put on the lot for sale. Very disappointed on how these people do business, and how I was treated More