Walker Honda - Service Center

We bought our new 2012 Odyssey Touring Elite on July 16, 2012. In early September the DVD player began scratching our DVD's and making loud noises. We called Walker Service and set up an appointment for 2012. In early September the DVD player began scratching our DVD's and making loud noises. We called Walker Service and set up an appointment for 9-25-12. After waiting for over 2 hours we were told that a replacement DVD player would be ordered and would be in within 3-5 days, and ours would be replaced. After calling to track the order we were told the part came in on 10-4-12 to come in on the 5th and it would be installed. After waiting for over 2 hours on the 5th I was told that a DVD player would be ordered that Honda cancelled the other one pending inspection of DVD player. Why was it not inspected on 9-25? Why was I told it was being installed on the 5th? We set up an appointment for 10-10 to have the broken player replaced. After waiting for over 3 hours (with my two toddlers with me at every appointment) I was told that the navigation system was now not working that they got "air in the line'. Seriously, an electrical issues with "air in the line". I explained that we were leaving for vacation on the 12th that we needed our navigation system, which was working when I arrived, to work when we left. After a little back and forth between employees they took our vehicle back and got the navigation going again. At this visit my dash where the DVD player was taken out was scratched on the right hand side. We were told that entire console unit, not just the DVD player, would have to be replaced and that it would be in on the 22nd. Mike Thompson told me before I left that we'd be given a free oil change for our trouble that this was the first DVD player they had ever had to replace. We called on the 22nd and the part was not in. We were told that we would get a call when the part came in. I called 11-1-12 to track the part and was told that it came in on 10-26-12 that it "must have slipped through the cracks". We made an appointment for 11-9-12 to have the part installed and the scratches repaired. We arrived at 9 am and were told that our vehicle would be ready in 2-3 hours. We called at 1:00 pm and it was not ready to call back in an hour. We called back at 2:00 pm and were told it would be ready on Monday. We got a call around 4:50 telling us our vehicle was ready. We picked it up and the DVD player was working. The remedy for the scratches on our dash - they were filed down creating more damage than the original scratches, but camouflaged the scratches better. Because our oil life was at 60% when we were there we asked for an IOU for the oil change was told that they would remember us that we didn't need one. Over all this was not a pleasant service experience. More

Drove 60 miles one way to have 1yr/ 20,000 mile service performed on my vehicle. They changed the oil and reluctantly rotated my tireds. When I returned home and consulted my owner's manual I found that performed on my vehicle. They changed the oil and reluctantly rotated my tireds. When I returned home and consulted my owner's manual I found that they had failed to: <br>Check front and rear brakes<br> Check parking brake adjustment<br> Inspect the tie rod ends, steering gear box, and boots<br> Inspect the suspension components<br> Inspect the driveshaft boots<br> Inspect the brake hoses and lines (including ABS)<br> Inspect the all fluid levels and condition of fluids<br> Inspect the exhaust system#<br> Inspect the fuel lines and connections#<br> <br>Per Honda protocol. They also failed to pinpoint why my 2004 one year old car is misfiring. These guys are a joke. More