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3,614 Reviews of Walker Ford - Service Center
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March 19, 2016
Super friendly I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. While waiting, I always go out and look at the new Mustangs first, then I'll look at other new or used vehicles. Usually one of the salesmen will see me walking around and ask if they can help and I always tell them no, just looking while I'm waiting. This time we had a nice conversation about the new Mustangs, they always ask what year my Mustang is and offer to set me up with a new model. BUT they are never high pressure pitches, which I like very much. I refuse to talk to a sales person who is intent on selling you something whether you want it or not. These guys/gals at Walker are just plain friendly and pleasant to talk to. They understand no and either leave or chit chat a few more minutes. Good people. My car was ready sooner than I expected and the Service Tech had my keys and paperwork ready for me. More
by pparklady
January 21, 2016
Sevice Mike Olsen was amazing and very patient with me calling to check on my vehicle. The service at Walker Ford is wonderful. Thank you for having such a Mike Olsen was amazing and very patient with me calling to check on my vehicle. The service at Walker Ford is wonderful. Thank you for having such a great staff!!!! More
by michele47
Employees Worked With
Mike Olsen
January 12, 2016
Thank you :) I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I came in with the same problem and Ryan took very good care of me. I really appreciate the personal attention and how friendly he was. I know they will take good care of me everytime I come in. Danielle H. :) More
by Dhallman03
Employees Worked With
January 11, 2016
Excellent service. Took my car in for 2 different recalls and to check my tires and did not have an appointment. Dropped it off at 8:00 and my daughter picked me up sin Took my car in for 2 different recalls and to check my tires and did not have an appointment. Dropped it off at 8:00 and my daughter picked me up since I thought it would take more time to get it done. I received a call about 9:15 telling me it was done. That is good service and was appreciated. Thanks to Walker Ford Service Dept. Nancy Van Valkenburg More
by nancy1942
Employees Worked With
September 30, 2015
Just Great Service I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he repla I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he replaced the battery for free because it should have been noticed during the previous days service. I will continue to use Walker Ford for all of my service needs needs. Great people..That is just great customer service, Thank You. More
by jeffs
August 23, 2015
Great Service Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees. Overall, a very positive experience. More
by rc1408
Employees Worked With
Chris
July 23, 2015
Above & Beyond Service Team Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manage Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manager) for jumping in on not one...but, two of our FORD vehicles that have been visiting your department for the past 25+ years. We recently ran into a few different issues with our FLEX and our Excursion that were sub par to our long time experience with your Services Department. Upon questioning some items that were dragging on, Ryan jumped in and tackled both issues...and went above & beyond to make sure my family and I were attended to in a expedited fashion, made sure we had access to not only a rental car via your partnership with Enterprise across the street...but, went as far as providing us with one of your Walker FORD cars...when there was some confusion with a very recent issue wit hour FLEX. This FLEX was unfortunately a "Theft Recovery" vehicle that Walker did all of the repair and restoration work and partnered with our Insurance company to make that pain as minimal as possible. As issues come up with this FLEX...your team has been exceptional from an attention and resolution to the problems. It's not often people will reach out with a positive message. Usually it is to complain. This will now be the 2nd time for me...as I feel you have a very solid and professional team from Sales to Service. We all experience issues from time to time. It's how we respond to resolve our customer's issues is what differentiates us from the others. Walker Ford IS that differentiator and and Ryan Holcomb in the Services Department is as well. Thank you once again for ALL the help and positive experience at your dealership. Sincerely, Scott F. More
by Traditionole
Employees Worked With
April 23, 2015
Wonderful Customer Service I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at an auto service shop less intimidating. Mike Olsen stuck true to his word and had someone available to fix my car when I came. After it was fixed, his explanation of the issue was simplistic enough for even me to understand. I am so thankful my airbag light, after many trips to service shops, has finally been fixed! More
by Mary Belle
Employees Worked With
Terrance, Mike Olsen
April 17, 2015
Friendly yet professional crew Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardle Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardless of the time of day; with that being close to COB, these gentlemen took their time with myself and my vehicle to ensure that I would be taken care of. Truly know what they are talking about... Pleasure being served by them. More
by Secret23
Employees Worked With
December 24, 2014
very dissapointed i work next to autonation ford i purchased my f150 from walker.I took it for a oil change and to address a couple of issues to see if they covered by i work next to autonation ford i purchased my f150 from walker.I took it for a oil change and to address a couple of issues to see if they covered by the cpo or extended warranty.After the oil change was completed I was told I would be contacted after a meeting was over at 2pm. It"s been two weeks now and no word.I drove all the way to Walker even though im right next to a Ford dealer thinking I would get better service, boy was I wrong.They sponsor alot of bike events I attend and I bought my truck there.Step up Mike and tell me it's not covered or there is nothing you can do don't push me off for weeks and ignore me.I wonder if Mr. Walker has any clue this goes on in service.I work at a dealership and understand jerk service customers.I simply asked to have the isssues addressed and nothing.What a waste of time thanks again Mike.I am sure this will go by the wayside like my concerns are. I am going to contact Ford myself as now you wasted my time i will continue to follow up because of principle. More
by tedc
Employees Worked With
Mike Olsen
