Walker Ford - Service Center

Thank you :) I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I came in with the same problem and Ryan took very good care of me. I really appreciate the personal attention and how friendly he was. I know they will take good care of me everytime I come in. Danielle H. :) More

Just Great Service I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he repla I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he replaced the battery for free because it should have been noticed during the previous days service. I will continue to use Walker Ford for all of my service needs needs. Great people..That is just great customer service, Thank You. More

Great Service Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees. Overall, a very positive experience. More

Above & Beyond Service Team Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manage Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manager) for jumping in on not one...but, two of our FORD vehicles that have been visiting your department for the past 25+ years. We recently ran into a few different issues with our FLEX and our Excursion that were sub par to our long time experience with your Services Department. Upon questioning some items that were dragging on, Ryan jumped in and tackled both issues...and went above & beyond to make sure my family and I were attended to in a expedited fashion, made sure we had access to not only a rental car via your partnership with Enterprise across the street...but, went as far as providing us with one of your Walker FORD cars...when there was some confusion with a very recent issue wit hour FLEX. This FLEX was unfortunately a "Theft Recovery" vehicle that Walker did all of the repair and restoration work and partnered with our Insurance company to make that pain as minimal as possible. As issues come up with this FLEX...your team has been exceptional from an attention and resolution to the problems. It's not often people will reach out with a positive message. Usually it is to complain. This will now be the 2nd time for me...as I feel you have a very solid and professional team from Sales to Service. We all experience issues from time to time. It's how we respond to resolve our customer's issues is what differentiates us from the others. Walker Ford IS that differentiator and and Ryan Holcomb in the Services Department is as well. Thank you once again for ALL the help and positive experience at your dealership. Sincerely, Scott F. More

very dissapointed i work next to autonation ford i purchased my f150 from walker.I took it for a oil change and to address a couple of issues to see if they covered by i work next to autonation ford i purchased my f150 from walker.I took it for a oil change and to address a couple of issues to see if they covered by the cpo or extended warranty.After the oil change was completed I was told I would be contacted after a meeting was over at 2pm. It"s been two weeks now and no word.I drove all the way to Walker even though im right next to a Ford dealer thinking I would get better service, boy was I wrong.They sponsor alot of bike events I attend and I bought my truck there.Step up Mike and tell me it's not covered or there is nothing you can do don't push me off for weeks and ignore me.I wonder if Mr. Walker has any clue this goes on in service.I work at a dealership and understand jerk service customers.I simply asked to have the isssues addressed and nothing.What a waste of time thanks again Mike.I am sure this will go by the wayside like my concerns are. I am going to contact Ford myself as now you wasted my time i will continue to follow up because of principle. More

VERY PLEASANT! This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason Gillespie &Jim Andrews finace you would not have my business!!! They make Walker Ford .w wm. Byrd. More

Horrible. Wife bought a $50k Ford Explorer Sport, the sales portion was fine. Had it an ENTIRE week before something in the dash started rattling. They didn't w Wife bought a $50k Ford Explorer Sport, the sales portion was fine. Had it an ENTIRE week before something in the dash started rattling. They didn't want to take it in for service on a Saturday - we took it anyway, because it was more convenient for us, which they hated. Practically had to beg to get a loaner car so that she could get to work on Monday. And the cherry on top is that they gave her a FREAKING C-MAX P.O.S. to drive around for days on end until they can figure out the rattle. In summary, buy an Explorer Sport and you get to drive a C-Max, so go somewhere else. Update: It took them 3 working days to figure out and fix the rattle. They put 135 miles on the new car in the process, returned it to my wife with less gas than it started with, and it looks like they washed the gloss black painted trim with sandpaper. Do yourself a favor and steer clear of this place. More