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Walker Ford - Service Center

Clearwater, FL

4.6
3,614 Reviews

3,614 Reviews of Walker Ford - Service Center

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January 04, 2021

Not impressed. Too much money and too much time for easy service with an appointment. No communication about changes or problems. Won’t be returning. More

by heatherlinco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Holcomb
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Walker Ford responded

Hello Heather, thank you for taking the time to leave us a review. We are sorry that we did not meet the expectations of your recent service visit. We always hope for our customers to leave satisfied and in a timely manner. Please give our service manager, Vince Romano, at 727-240-1653 a call at your earliest convenience to further discuss this matter. We hope you will give us another chance at Walker Ford!

January 04, 2021

I just needed an oil change. Steve was easy to work with. He explained some features about my new car and was pleasant. Will be back More

by ccasalis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Walker Ford responded

Thank you for the 5-star review! We appreciate you choosing us and look forward to working with you again in the future!

January 01, 2021

Quick and friendly. Appreciated all of their safety protocols they have in place. Brian was very professional and was great to work with highly recommend working with him. More

by LovingLife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Walker Ford responded

Thank you for taking the time to share your feedback with us! We are thrilled to hear that Brian took such great care of your vehicle during your recent visit. We appreciate your business and look forward to serving you again in the future!

January 01, 2021

I won't rate the dealership. I've had issues with items that I felt should have been covered under warranty that were denied. I've made it clear more than once that I will not buy another Ford vehicle. I More

by bmsg8r
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Walker Ford responded

Thank you for sharing your review of your service rep during your recent visit with us! We are delighted to hear that Mike provided you with excellent service. We appreciate your business and look forward to serving you again!

December 31, 2020

The staff was very helpful in finding parts for a 20 year old vehicle. Their knowledge and great attitude made what would’ve been a very difficult fix a very easy task. More

by HD truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Walker Ford responded

Thank you for your 5-star review! It was our pleasure to help you find the right parts for your vehicle. Please let us know if there's ever anything we can assist you with in the future!

December 31, 2020

I have used Walker Ford for the past two years. I have one complaint and that is the time I have to sit and wait for a basic service- oil change- 2 1/2 hours. Not happy. More

by fuelina
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Walker Ford responded

Hello, thank you for being a loyal customer at Walker Ford. Your time and happiness are important to us. We always strive for timely and quality service and we hope we can make your next visit better for you. Please reach out to our service manager, Vince Romano, at 727-240-1653 a call at your earliest convenience to further discuss this matter. We care about your satisfaction at Walker Ford!

December 31, 2020

Very clean and professional service department. The waiting area is comfortable. I enjoy bringing my car in for service. I don't mind waiting for my car. More

by iris.belcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Walker Ford responded

Thank you for your kind feedback, Iris! It is always a pleasure providing you with quality, professional service. We appreciate your continued business with us!

December 30, 2020

Just bought a Ford Expedition Max up in Minnesota and drove down to with the family. When I arrived to Florida I opened the sunroof and and it would not shut. I googled the nearest Ford dealership and it More

by cstoresolutions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Andrisani
Jan 05, 2021 -

Walker Ford responded

Thank you for sharing your feedback with us! We are delighted to hear that our friendly service team was able to address the issue with your sunroof promptly. We hope you enjoyed your trip and look forward to serving you again if you're ever in the area and need auto service!

December 29, 2020

Always courteous, very thorough on theirMaintenance Always courteous, very thorough on their Maintenance schedule. Easy to schedule with. Very knowledgeable service representatives. They try to Expedi More

by HOLDER_DAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Victory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Walker Ford responded

Dan, thank you for the great review! Our team works hard to get each and every customer back on the road as quickly and safely as possible, and we're glad to hear you had a convenient and efficient service experience. Thanks for choosing Walker Ford for your service needs and we hope to see you back next time!

December 29, 2020

Replaced battery in my car after I had car towed to dealership. Service agent kept me informed throughout process. He even walked me out to car after I paid the bill. More

by BURNIEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Walker Ford responded

Thank you for the great feedback! We're proud of our knowledgeable and friendly team and we're glad to hear Steve was able to get you back on the road quickly. We appreciate your business and hope to see you back next time!

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