
Walker Chevrolet
Franklin, TN
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Daniel is my service writer and always takes care of both my vehicles as if they were his. I have no complaints with him or the dealership do not go anywhere else. my vehicles as if they were his. I have no complaints with him or the dealership do not go anywhere else. More
The buying experience was great. The dealership was up front with their numbers and worked with me on my trade. Best car buying experience I’ve had. Highly recommend Morgan/Cole The dealership was up front with their numbers and worked with me on my trade. Best car buying experience I’ve had. Highly recommend Morgan/Cole and team. More
A couple of years have certainly changed this dealership, and I felt the need to update my review. I scheduled an appointment for my Tahoe’s service and dropped it off the night before so it would be ther and I felt the need to update my review. I scheduled an appointment for my Tahoe’s service and dropped it off the night before so it would be there at 7:00 AM sharp. My main concern was a loss of power issue and a check engine light—though the light was gone upon arrival, I was hoping it was just a glitch. By 7:20 AM, I saw they ran diagnostics during check-in. The paperwork showed a possible fault in the valve body that required further investigation. And then… nothing happened. My Tahoe sat on the lot all day, and no issues were addressed. I had two recalls and a slow tire leak, yet no work was performed once they spotted a possible transmission issue. When I finally got in touch with them after multiple calls, they advised me that the valve body was on backorder—but they still needed to confirm whether that was actually the issue before proceeding. Despite that, no other work was completed. Instead, I lost a full day of work with no transportation and zero communication until I reached out repeatedly. The excuse I was given—delivered with unwarranted arrogance—was that due to shop capacity, nothing had been done to my vehicle. I scheduled this appointment days in advance, yet that didn’t seem to matter. This dealership has no problem leaving a vehicle in limbo all day, simply waiting until things improve on their end. Unfortunately, their definition of an appointment doesn’t match mine—nor does their approach to keeping customers informed. Fool me once… More