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Walker Chevrolet

Franklin, TN

Overview
Reviews
Vehicles
4.6
230 Reviews
Call Dealership (615) 591-6000

3940 Carothers Parkway

Franklin, TN

37067

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Showing 230 reviews

August 01, 2023

Michael White is the salesman that I used at Walker Chevrolet in Franklin TN. To buy our new car. Could not ask for someone to be more helpful in helping us get the car we were looking for. Michael was More

by Gerald Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael White-sales, Scott Johnson-Finance, Walker Chevrolet, Walker Chev Reputation
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Aug 03, 2023 -

Walker Chevrolet responded

Gerald, Michael is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, The Walker Chevrolet Team

Aug 03, 2023 -

Gerald Brown responded

Thanks to Walker Chevrolet for our great buying experience!

August 01, 2023

Walker has been my dealership for over 30 years. Wonderful service from purchasing to the service department every single time! More

by janicek63
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy in sales , Walker Chevrolet, Walker Chev Reputation
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Aug 03, 2023 -

Walker Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Walker Chevrolet Team

July 18, 2023

The most unprofessional experience I’ve ever endured at a dealership, not to mention unknowable and rude. More

by Seeluster2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Report | Print
Jul 20, 2023 -

Walker Chevrolet responded

Here at Walker Chevrolet, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. We would appreciate the opportunity to make things right. Please contact us at your convenience. Sincerely, The Walker Chevrolet Team

Jul 21, 2023 -

Seeluster2 responded

How would you like me to contact you?

July 13, 2023

Staff was very helpful and nice. They answered all questions and accommodated my every need. I'm loving my new car. More

by howellgal007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Report | Print
Jul 15, 2023 -

Walker Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Walker Chevrolet Team

June 26, 2023

I was able to get my vehicle scheduled quickly and the day of service went very smoothly just as it was explained to me…not surprises. That’s a win. More

by Pat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Report | Print
Jun 29, 2023 -

Walker Chevrolet responded

Pat, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Walker Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Walker Chevrolet Team

June 20, 2023

I have nothing but good things to say about this dealership. Me and my wife have bought 7 different cars from them over the last 20 years. More

by Kevin.james08
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brock Daley, Scott Johnson and Chris Cardone, Walker Chevrolet, Walker Chev Reputation
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Jun 22, 2023 -

Walker Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Walker Chevrolet Team

June 13, 2023

I bought a Silverado 1500 all process was easy and friendly, they showed me all options according my budget. More

by armandomiguelbrito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica and Deontae , Walker Chevrolet, Walker Chev Reputation
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Jun 15, 2023 -

Walker Chevrolet responded

Congratulations on your recent purchase! At Walker Chevrolet, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, The Walker Chevrolet Team

June 12, 2023

Good responses from the service department. Were prompt and helpful and I did not have to wait that long for my car to be ready. Very professional and attentive. More

by mvazin957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Report | Print
Jun 14, 2023 -

Walker Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Walker Chevrolet Team

June 11, 2023

they had me waiting in the sales office for more then 7 hours it will not happen again More

by santonastasovincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Report | Print
Jun 13, 2023 -

Walker Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Walker Chevrolet Team

Jun 13, 2023 -

Walker Chevrolet responded

Hello - One of our managers, Joe, reached out to you to discuss your concerns. We do understand that your initial visit to purchase your car fell far short of your expectations - and ours. We have made some pretty significant changes in staffing and management since your visit because we do take great pride in how we treat our guests. We would love to see you again if you choose, but, either way, we appreciate your frank feedback to help us improve the way we treat each guest who walks through our door!

May 31, 2023

Good response from all sales people not long delay in getting paperwork. It was a busy Saturday PM. More

by Jcbakerut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Walker Chevrolet, Walker Chev Reputation
Report | Print
Jun 05, 2023 -

Walker Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Walker Chevrolet Team

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