Walker Acura

Lack of quality control This is a luxury car dealership however when I picked up my car after an oil change I noticed oil leaking in my garage. This wa not expected with a ca This is a luxury car dealership however when I picked up my car after an oil change I noticed oil leaking in my garage. This wa not expected with a car with only 4600 miles o. It. When I called to the s m to discuss, he said oh this happens due to the tech not properly checking the undercarriage and they remove the old oil. Well this is unacceptable. What else did they not check? Not good at all not pleased after my first visit to the service Dept. Oh he did offer to take a look at the car however that means I will lose more time for what should have been a simple oil change. More

Purshase Toyota 4Runner Good experience. Pleasant to deal with. Second time buying from dealership. I would recommend the dealership to friends and family. It was worth the d Good experience. Pleasant to deal with. Second time buying from dealership. I would recommend the dealership to friends and family. It was worth the drive More

Excellent Customer Service We purchased an MDX a few months back from Wanda. She was very helpful and knowledgeable about the vehicle. She took care of everything we needed. We We purchased an MDX a few months back from Wanda. She was very helpful and knowledgeable about the vehicle. She took care of everything we needed. We are taking a road trip and wanted to see if we could purchase a third set of wireless headphones for the kids so she took care of us and was able to get us a third set. She went above and beyond for us. We love our new MDX! More

Dishonest sales left our daughter stranded ! We recently purchased a preowned Volvo from Walker Acura for our daughter for Christmas, which she loves. Unfortunately, the week following Christmas We recently purchased a preowned Volvo from Walker Acura for our daughter for Christmas, which she loves. Unfortunately, the week following Christmas she traveled to see family in Florida when the oil light came on about an hour prior to her arrival then the car stalled on I-10 @ 8:00 at night in the middle of nowhere. When we finally got to her about an hour later, we found the car we just purchased from Walker w/ the oil bone dry ! Rewind to a few weeks prior when we purchased the vehical, James our salesman discussed the miltipoint inspection and specifically the oil change they provided as there service. Now when I called James, he was apologetic and said he would check w/ service and get back with me. After not hearing back from James after a week, I called Matt Martinez the sales manager and again explained the situation which he apologized and would look into it . After three week and another unreturned phone call, I've decided 'They Don't Care'. I feel that this review format is the only platform to make other costumes aware of the people they are dealing with at Walker. Walker Acura allowed a vehical to be sold without a simple oil change and for that matter a basic inspection. Furthermore, they lied about the serves and were ultimatly too lazy to even attemp to rectify the situation even with a simple return phone call. Pathetic dealership. More

Professional Service done quickly and professionally. The customer waiting area was very comfortable. The staff I interacted with were friendly and well informed. Service done quickly and professionally. The customer waiting area was very comfortable. The staff I interacted with were friendly and well informed. I will return. More

Acura never fails! Always on top of their game I’ve been a fan of Acura since 2004. I’m always satisfied with the car service and mainly the customer services. Don is my rep this time - he was very I’ve been a fan of Acura since 2004. I’m always satisfied with the car service and mainly the customer services. Don is my rep this time - he was very helpful and honest with me which I really appreciate his advice! Acura team members always makes me feel like I’m a part of their family and I feel so welcome when I visit the dealership in Kenner, La! Will never leave Acura More

Excellent Thank you for the assistance.Very efficient and professional support. Honest and friendly approach. Seem to care to establish relationship with custom Thank you for the assistance.Very efficient and professional support. Honest and friendly approach. Seem to care to establish relationship with customers.Follow up was great.I am impressed. More

Pleasant Experience The salesman was very personable service was prompt and, hassle free. We were all on the same page regarding what I wanted and what I was willing to s The salesman was very personable service was prompt and, hassle free. We were all on the same page regarding what I wanted and what I was willing to spend it was a stress free sale. More

Great service When I got there I didn't have to wait to be seen. The service excellent and the employees were nice and helpful. I would definitely come back if need When I got there I didn't have to wait to be seen. The service excellent and the employees were nice and helpful. I would definitely come back if need be. More

Mainetenance A123 Great service. Friendly staff. We arrived early but we were taken care of in when we walked in the door. Shuttle provided so we didn’t have to stay so Great service. Friendly staff. We arrived early but we were taken care of in when we walked in the door. Shuttle provided so we didn’t have to stay so long in dealership. More