Waldorf Honda - Service Center

Service at it's Finest...100% Satisfied! I was traveling on Rt. 5 south to Waldorf for a date night out, when my power steering went out on my car. I immediately took my car to the Honda of I was traveling on Rt. 5 south to Waldorf for a date night out, when my power steering went out on my car. I immediately took my car to the Honda of Waldorf dealership (where I purchased my Honda). I just knew I would be turned away because it was 6:45pm on a week night, and Honda service dept. closed at 7:00pm. Instead they told me to pull right in the bay to get my check-in started. Bernard got me checked in and squared away. I was told that I would get a call first thing in the morning, which I did! I was called at 7:30am with a price quote and a request for a go ahead to order the part and begin the necessary work. My car was finished within 2 days and ready for pick-up. They even kept it until I could get a ride to pick it up... Bernard was patient, polite and honest. He answered every question I had with no hesitation and even worked with me when I told him I wouldn't be able to get my car until 2 days after the work was finished... Honda of Waldorf is awesome. I would recommend Bernard if you want excellent customer service! More

A very good experience Thank you John - I was completely satisfied and will be back. John was very helpful about all the questions I had. I would not hesitate to having Thank you John - I was completely satisfied and will be back. John was very helpful about all the questions I had. I would not hesitate to having John take care of my service call next time. More

Attitude and Approach Really Does Matter!" I believe any company that makes conscious efforts to try to deliver great customer service to their customers (and inspect those efforts), will alway I believe any company that makes conscious efforts to try to deliver great customer service to their customers (and inspect those efforts), will always be in business! My experience as it relates to the service representative that assisted me was great! Bernard not only made sure my car was inspected properly but he took the time to explain the necessary steps I needed to take in order to get the most out of my car (going the extra mile was a plus in my gradebook). My experience as it relates to paying for the service was and has been poor (and this rating has no reflection on the great service that the service rep provided). Attitude and approach really does matter. After receiving the great service from Bernard, the cashier's (short african american lady my apologies I forgot her name) attitude was very insensitive and disrespectful. When I handed my debit card to her to pay, instead of her confirming with me whether I wanted the transaction to be a debit or credit, she took it upon herself to make the choice for me like it was her money. When I brought it to her attention which transaction I preferred, her attitude was and I quote "Oh Well". THIS WAS VERY DISRESPECTFUL! NO COMPANY has the legal right to just make that decision for customers unless the customer gives proper authorization for them to do so! Now this may seem small and non important to you as a company but was a HUGE deal to me because I made a 45 minute commute to come to your dealership to get my car service when there were several others I could have gone to (and got better service)--but I chose to come to yours. Unfortunately, when customers walk into your dealership/service department, it is one complete experience that we walk away with. So when one portion of the service is poor it tends to make the entire experience poor. I think its unfair to the service representative that provided me great service that this review falls under his name, but I could not find the casher's name or photo to write a review for her. Maybe she needs to have a place on your webpage where customers can share their experience so that the service rep doesn't have to take the hit for the poor service of others. Last, if this dealership/service department is serious about delivering impeccable service to their customers and serious about maintaining the customers they have for the long haul then you as dealership/service department might want to make some adjustments and/or modifications to how the cashiers interact with the customers as well. I do want to say that I NEVER write reviews and if I took the time (out of my very busy schedule) to give thought to writing this review then my experience was impacted in one way or another. Overall, I do want to give credit where credit is due... I was very pleased with Bernard's great service! More

Service Bernard Dixson is one of the most pleasant individuals I have ever encountered. He absolutely rocks and made the whole car service experience easy an Bernard Dixson is one of the most pleasant individuals I have ever encountered. He absolutely rocks and made the whole car service experience easy and satisfying! More

Great Customer Service Polite staff; speedy service! Spoke with Bernard on the phone and he broke done all services, reasons necessary and the prices for each service. No su Polite staff; speedy service! Spoke with Bernard on the phone and he broke done all services, reasons necessary and the prices for each service. No surprises! More

My experience. From the time I got there I was promptly greeted and taken care of it was a very pleasant experience. Thank you very much John I will recommend you From the time I got there I was promptly greeted and taken care of it was a very pleasant experience. Thank you very much John I will recommend you to all my Friends. Great experience. More

Great service I've been coming to this dealer ship for years. They have always been courteous and professional and fair. Mr. Bernard Dixson will go out of his way I've been coming to this dealer ship for years. They have always been courteous and professional and fair. Mr. Bernard Dixson will go out of his way to make sure you are satisfied with your service. I won't take my Honda to anyone ellse! More

Tony Reese was my advisor-- I called Honda about whether or not my car was on an airbag recall. I was on the list. They order the parts, notified me about two weeks later and I I called Honda about whether or not my car was on an airbag recall. I was on the list. They order the parts, notified me about two weeks later and I went in on June 5 for that service. In addition, I got additional needed services to keep my car in top running condition. Tony Reese was friendly and knowledgeable and made me feel I was in good hands. More

great customer service Bernard Dixson is very professional. His knowledge and his concern for the customers is outstanding. I would recommend to see Bernard to everyone. Ber Bernard Dixson is very professional. His knowledge and his concern for the customers is outstanding. I would recommend to see Bernard to everyone. Bernard has gone out of his way to help me out and when I am waiting in line For my turn I can tell he is taking care of the the other customers with the same courteousness he has shown me n More