Waldorf Honda - Service Center

Excellent Customer Service I have had my car serviced at this location for years and Bernard Dixon has always made my experience a positive one. I recently stopped by near closi I have had my car serviced at this location for years and Bernard Dixon has always made my experience a positive one. I recently stopped by near closing for an oil change and he was on a phone call with a customer. He acknowledged my presence and had my information ready by the time I stepped up to his desk( great multitasking skills). My car was serviced in a timely fashion and I was out of there. Bernard Dixon is personable, knowledgeable and an asset to this team and company and I will continue to bring my car to this location because of his customer service. - Jhia Briscoe More

Key Replacement I had a key programmed by Waldorf Honda. The best customer service I've seen at dealership. I was in and out quickly with no problems whatsoever. Tony I had a key programmed by Waldorf Honda. The best customer service I've seen at dealership. I was in and out quickly with no problems whatsoever. Tony Deep and John Mohammed made sure everything ran as smooth as possible. More

Oil change special I went to Honda to receive an oil change, tire rotation, and battery check. The service was quicker than the allotted time, I was greeted with great c I went to Honda to receive an oil change, tire rotation, and battery check. The service was quicker than the allotted time, I was greeted with great customer service, and I was not heckled to get my services done to my car. I was educated on the notifications for my car and what measures I should take. More

Backlog for parts--took a while but finally got loaner Went to service center for a problem covered by warranty. The needed parts were on backorder and I haven'the had use of the car for a week now. It too Went to service center for a problem covered by warranty. The needed parts were on backorder and I haven'the had use of the car for a week now. It took some doing, but dealership finally gave me a loaner today. I am hoping to get my car back in a couple of days, but at least I am no longer stuck. More

GREAT VISIT My first visit to the maintenance shop since purchasing my Honda HrV,thanks to all on the outside assisting me in getting to where I needed to be. Jo My first visit to the maintenance shop since purchasing my Honda HrV,thanks to all on the outside assisting me in getting to where I needed to be. John Mohammed as my service advisor worked with me all the way,as if I was the only driver he was working with that day. More

Long standing history of outstanding service. I purchased my Honda Oddessy in 1995 here and have essentially all my servicing done here as well. Consistently over this time period I have received I purchased my Honda Oddessy in 1995 here and have essentially all my servicing done here as well. Consistently over this time period I have received outstanding service provided by a professional, courteous and personable staff. Most recently I have generally worked with Mr. Robert Hersh, whom I think exemplifies the high quality of the staff. He has always been attentive and prompt in dealing responding to my service needs, explaining the work that needed to be done in clear and understandable terms. Courteous and personable, he keeps me informed about the progress of the work being done. I cannot recommend him highly enough. More

Compressor Problem Bernard Dixson provided me excellent advice and regular information in responding to the compressor problem on my '04 Honda SI Hatchback. He informed Bernard Dixson provided me excellent advice and regular information in responding to the compressor problem on my '04 Honda SI Hatchback. He informed me how to respond to my problem when I was stuck in Port Tobacco. My problem was handled and I was kept me informed without having to appear at Waldorf Honda until I picked up the car. The car was ready as promised, the cashier dealt with me efficiently, and the car was brought to me. Courtesy was displayed at all times. I had an excellent experience. More

Took forever Got in with an appointment for 3:30pm and got out at 6:15 .. it was just an oil change and tire rotation, it wasn't worth to make an appointment and w Got in with an appointment for 3:30pm and got out at 6:15 .. it was just an oil change and tire rotation, it wasn't worth to make an appointment and wait there forever for an oil change. I can't image what will take take for something else more serious. I will defenetely go to another honda dealer. More

Car Service Near the End of the Work Day Yesterday, my tire light came on. I drove directly to the Waldorf Honda dealership. I was surprised at how much remodeling is going on and was kind Yesterday, my tire light came on. I drove directly to the Waldorf Honda dealership. I was surprised at how much remodeling is going on and was kind of nervous about who I could get to help me. Bernard Dixson, whom I have been privileged to have help me since I moved to Waldorf in 2009, was walking across the lot. He told me to go inside and see John or Tony. John helped me. He was very nice. Even though he was kind of frustrated about something else, he was very accommodating and made sure that I got in and got the service I needed. I really appreciate the Waldorf dealership. I also have to say that I am enjoying my 2014 Accord, I moved up from the 2003 that I was driving when I came here. Terry, the salesman, made the experience so much fun! For me, I only go to a car place when I absolutely have to go. BUT, the people at Waldorf Honda make it very pleasant when I do go! Thank you to them! More

My experience at Waldorf Honda I appreciate the great customer service and patience that the staff demonstrated in our encounter. I was there for an oil change and just so happened I appreciate the great customer service and patience that the staff demonstrated in our encounter. I was there for an oil change and just so happened to be browsing when approached by a salesmanship about puchasing a vehicle. His thorough knowledge of the trade in process and of the new accords lured me in(I had a 2014 accord). I decided to come back the next day. The salesman was off at 8pm, but he waited for me to get my haircut and I arrived at 8:45pm. I was very unsure and tried to leave several times but by the end of the night the manager had presented me with a deal that beat out my credit union's financing offer. We literally didnt finish everything till 11pm and they were supposed to close at 9. I appreciate the time they took to make sure I understood everything and didn't try to expedite the process in order to go home. I recommend this dealership to anyone looking for not only value, but tremendous service! I left with a beautiful new accord lx More