Waldorf Honda - Service Center

Great Experience I was in for a oil change, in by 7 am out by 8 am. Fantastic service!!' Suggest that the company provides coupons for service. I receive coupons fr I was in for a oil change, in by 7 am out by 8 am. Fantastic service!!' Suggest that the company provides coupons for service. I receive coupons from Pohanka Honda frequently. More

The worst experience ever! My first experience with the Waldorf location was a complete disaster. I took my car in because my car would not start. Before bringing my car in, I g My first experience with the Waldorf location was a complete disaster. I took my car in because my car would not start. Before bringing my car in, I got my battery tested to make sure the problem was not my battery. Once at Waldorf Honda, they informed me the battery was gone bad, before I can give the permission to change the battery they had already done so. That was $140.00. The next day, as I'm leaving work at 8pm, car would bot start. I called again, was told to bring my car in on Friday at 2pm. No problem. After waiting for about 2 hours, someone then came out and told me my starter went bad. I requested to get a refund of the $140 that I paid for the battery, I was told no. I then reached out to Headquarters to file my complaint. They informed me that they would ONLY document my concern. After my car was done, I went to the cashier to pay for the service. Because of my warranty, the cost was only $100.00. The cashier actually charged me the full amount of $840, once I realized what I was charged I informed the cashier, she then took my card to "reverse" the charges. I asked if that would affect my account in any way, she told me no because the charges were "reversed" it would not come out of the account. She then charged the correct amount of $100.00. I left the building still upset and not satisfied with having to miss 2 days of work and pay for a battery when I informed the service tech that I had my battery previously check. Once I left the shop, I went to pay my water bill, credit card declined. I checked my account and saw $940.00 had ben charged from Waldorf Honda. I called the Service Director, and the General Manager, both told me there was nothing they could do. They apologized for the mistake and did nothing to attempt to correct their error. Because of their mistake my bank account is currently over drawn by $500 in the negative. I informed the GM, that I was a single mother with 2 kids, I needed money to feed my children this weekend. He didn't care enough to make this situation better for me. They left me without ANY money to grocery shop for my kids from Friday to now! It's now Monday morning and I still have not gotten a call to rectify the problem. This is my worst experience ever! I would not recommend anyone here, for service or to buy a vehicle! The absolute worst. More

Excellent in every way Right from the time we arrived we were greeted and treated as a very welcome customer. The service done was very quick and the results were very posit Right from the time we arrived we were greeted and treated as a very welcome customer. The service done was very quick and the results were very positive. This is our third Honda automobile and it is service like this that keeps us coming back. More

Very good. I did not have to wait long. Everyone very courteous. Will return again. Had a bad experience with Jiffy Lube. I always had come to Honda before. I did not have to wait long. Everyone very courteous. Will return again. Had a bad experience with Jiffy Lube. I always had come to Honda before. More

service work Brought my car in during the week. Excellent service and the wait time was very short. Thanks again. Will bring my car back for service in the futu Brought my car in during the week. Excellent service and the wait time was very short. Thanks again. Will bring my car back for service in the future More

Great service and great service advisor Just had my car serviced two weeks ago but my car did not start this Sunday. Towed to Honda and they started to work on it promptly on MOnday, called Just had my car serviced two weeks ago but my car did not start this Sunday. Towed to Honda and they started to work on it promptly on MOnday, called me to explain the problems, and took care of the starter and a few other things that needed replacement. As usual always professional staff. Friendly and helpful. My car is running well again. The service manager is always excellent to work with. More

Service Manager During one of my oil changes. I had the pleasure of speaking to the service manager Tony Deep. I told him I had a Great experience, He said the Best w During one of my oil changes. I had the pleasure of speaking to the service manager Tony Deep. I told him I had a Great experience, He said the Best was yet to come. He is down to earth and a very informative about your organisation. In all your dealership has a Great staff, and Great Managers! I will be coming back! More

AWESOME SERVICE DEPARTMENT! Went in for an routine oil change and as always John was great! He always makes sure I'm up to date with service so my car will stay in great shape.! Went in for an routine oil change and as always John was great! He always makes sure I'm up to date with service so my car will stay in great shape.! Thanks for the great service experience! More

Consistently outstanding service! This Honda dealership has taken care of the maintenance of our two cars for many years. I can't speak highly enough about the great service provided - This Honda dealership has taken care of the maintenance of our two cars for many years. I can't speak highly enough about the great service provided -- honest, knowledgeable and caring-- especially Service Advisers Robert Hersh and Bernard Dixson, and the highly skilled, top notch mechanics who keep my old Hondas running so well. Also, great shuttle service with courteous, careful drivers. Waldorf Honda Service -- treat their customers like gold! More

Was sold a lie Purchased a CRV in August. Was told,by the finance rep, that in addition to the mechanical service contract sold to us we could bring our car to a H Purchased a CRV in August. Was told,by the finance rep, that in addition to the mechanical service contract sold to us we could bring our car to a Honda dealership and get free oil changes. The dealerships are not convient for me But but worth it if FREE. Was sold a lie. I'm sure the finance person made commission on the purchase. One of the selling points for us was the FREE oil changes. Now we are out but of course he and Honda is not. Guess what, was told the rep is no longer with the company but he is still listed here on the site. More