Waldorf Honda - Service Center

Service Professional- describes the maintenance team. They showed me the area that had problems & provided recommendations. The service technician, John H., a Professional- describes the maintenance team. They showed me the area that had problems & provided recommendations. The service technician, John H., assisted in scheduling the maintenance and coordinated a car “loaner”. John also coordinated the extended maintenance insurance process. Good job to “All Hands.” More

Bernard Dixson is the Man! Never had a bad experience. Always courteous and accommodating to my particular needs. I've purchased 3 vehicles from this dealership. And I have alwa Never had a bad experience. Always courteous and accommodating to my particular needs. I've purchased 3 vehicles from this dealership. And I have always used this location for all my service needs. Bernard is usually the person that works with me. I've had no problems over the last 10 years. The prices could be a little more competitive. But I've never felt like I was getting totally cheated. More

Great Service I had another great service day. Everything was explained to me and service completed professionally. Thank you very much and see you fir my next se I had another great service day. Everything was explained to me and service completed professionally. Thank you very much and see you fir my next service. Anyone needing service, see John Mohammed he is professionally awesome. More

Exceptional service Tony is an excellent service advisor, very knowledgeable in what my vehicle needs. I will recommend Waldorf Honda Sales and Service Department. It’s Tony is an excellent service advisor, very knowledgeable in what my vehicle needs. I will recommend Waldorf Honda Sales and Service Department. It’s like your family when you come to the dealership. More

A positive experience I have always been treated courteously and respectfully each time I brought my car in for service. The employees have always been honest with me about I have always been treated courteously and respectfully each time I brought my car in for service. The employees have always been honest with me about the necessary repairs and their cost. As a senior citizen, I like get that senior citizen discount. More

Service Experience I'm always please with my service. Service staff are always professional and helpful. Very accommodating. Majority of the time I do not have a long I'm always please with my service. Service staff are always professional and helpful. Very accommodating. Majority of the time I do not have a long wait and they even provide shuttle if needed. More

Professional and courteous From the call to schedule my service to the experience itself with Robert, the primary face, the appointment went very well. He was incredibly friend From the call to schedule my service to the experience itself with Robert, the primary face, the appointment went very well. He was incredibly friendly, professional, and courteous. By the way, this has been a great vehicle. Thank you. More

$20 labor Charge to Replace a $5 Turn Signal Bulb I’m extremely pleased with courtesy of employees from the telephone receptionist to service manager and cashier and the quality of work; however $20 t I’m extremely pleased with courtesy of employees from the telephone receptionist to service manager and cashier and the quality of work; however $20 to install a light bulb perpetuates the bad press dealership service departments get on charging exorbitant service costs. On a $2300 bill, you should have been able to install the light bulb for free. So for poor judgment and failure to exercise good will, 1 Star More

John Mohammed is the best!! I have been dealing with John M at waldorf honda for a while now and he proves that customer sevice is a number one priority! John doesn't give the r I have been dealing with John M at waldorf honda for a while now and he proves that customer sevice is a number one priority! John doesn't give the run-around! I always feel comfortable that whatever works need to be done, it will get done at a reasonable cost anfmd does not take too much time!! Thanks for the hard work John!!! More

Horrible Rude Disrespectful customer Service! John Mohammed is the worst person I’ve ever encountered at waldorf Honda in the service department! John was very rude, and disrespectful to us. His c John Mohammed is the worst person I’ve ever encountered at waldorf Honda in the service department! John was very rude, and disrespectful to us. His customer service gets zero stars from us if it were available. We have never been treated like this ever! We come here to get our vechile serviced and we purchased our vechile at this dealership. He is an absolute disappointment to the company... I will be sure to spread the word. I had a 4:30 appointment didn’t leave the dealership until after 6pm! Unacceptable. Then the supervisor Tony Reese didn’t bother to correct his colleague when he knew he was wrong. He didn’t even offer an apology until I mentioned it to him. Poor poor poor customer service! In fact he said I can’t speak for John! Why not you are the supervisor and I am the customer! Tony gave an apology but with sarcasm, it definitely wasn’t sincere at all! More