Waldorf Honda - Service Center

Excellent I've been there several times and each time I meet with Mr. Bernard. His customer service skills are excellent and he is always helpful when it comes I've been there several times and each time I meet with Mr. Bernard. His customer service skills are excellent and he is always helpful when it comes to getting my car right. I will definitely be going back More

Calming, Attentive, Instructive Frank Carnucci approached me while I worked online waiting for service. He was not aggressive, he was attentive, listened, pleasant with a sense of hu Frank Carnucci approached me while I worked online waiting for service. He was not aggressive, he was attentive, listened, pleasant with a sense of humor, very informative, and importantly he is respectful. I was unsure I wanted a new car, but I was open to hearing what Frank might offer. Frank showed me the current Honda Fit yellow but it was nothing like the 2015 soft yellow. The current yellow is mustard, and compared to my 2015, unpleasant. Frank showed me the 2018 blue, which is very nice. Without being pushy, Frank seemed to grasp that I was attached to my soft yellow, he was not judgmental nor try to convince me of another color. It just is what it is. This left the decision up to me – and that is far more empowering than a sales person who might be patronizing. Frank is considerate, not patronizing. And, Frank was very helpful detailing some of the electronic assets of the Honda Fit. It was a very good, helpful experience. More

Rude once they get y our money. I bought a 2018 Civic Hatch about 3 months ago. Everyone was extremely nice as I was buying the vehicle. After I bought it and went home everything wa I bought a 2018 Civic Hatch about 3 months ago. Everyone was extremely nice as I was buying the vehicle. After I bought it and went home everything was fine. I got my tags little after that and everything was great. Then a little after that my fiance drove my car and when he got into my car and slid the seat back, the plastic cover broke that covers the back sliding area. I called them and they said that they would replace it for free that they just need to look at it. I brought it up there and waited 30 minutes for someone to help me even though I was the only customer in the Service Bay at the time. Everyone was on their phones and talking to other employees. Finally when someone came to help me it was the Assistant manager of the service bay Tony R. He was extremely rude and told me that he cannot help me even though they said that they would replace it for free. I ended up buying a new wiper blade and my fiance was about to put it on, but Tony insisted that he put it on himself. So Tony put it on and my fiance and I left. I used my wipers 3 days after and noticed that the wiper that I had previously replaced was giving me more issues than the original one. I called that day and said that I would be up there to bring it back and have them replace it with a working one. They said okay and hung up. I brought it back up that weekend and ended up getting a new tire because I ran over a drill bit. Robert H. and Sonny W. helped me with my tire problem. They even got my car back to me well before the expected. When I went to pick my car up I brought it up to Tony' s (Tony R.) attention that the new wiper I bought wasn't clearing my windshield properly. He then said it was because of my dirty windshield. I told him that that wasn't the problem and even cleaned the windshield right in front of him. I showed him again that it wasn't working even with a spotless windshield and still smearing. He then continued to argue with me and say that it was because of a small micro chip that wasn't even located in the area of the smear. It wasn't even close to the problem area. I explained to him that I am not stupid and I know what the problem is. He said that he will not replace the wiper blade because he couldn't resale it to make money. I told him that that was not my problem and that he gave me a faulty item and said that that wasn't his problem. I told him that I will be making a call and then left. More

Exceptional Services very Department As usual my Service Advisor Bernard Dixon and the staff were helpful, accommodating and professional. My vehicle was fixed and ready when promised. As usual my Service Advisor Bernard Dixon and the staff were helpful, accommodating and professional. My vehicle was fixed and ready when promised. The waiting area is clean and comfortable. More

great place to do business! I love this place! its just like being at home among family and old friends! I wouldn't think about going anywhere else for service or sales. I love this place! its just like being at home among family and old friends! I wouldn't think about going anywhere else for service or sales. More

Great Service! He walks the talk! He make sure everything is right were it should be. Greatly appreciate it. Hope to see him next service. Keep smilling! He walks the talk! He make sure everything is right were it should be. Greatly appreciate it. Hope to see him next service. Keep smilling! More

Thank you for job well done I was at Walforf Honda for an oil change and was taken in by Mr. Dixson. After initial review, he let me know that my brakes were in terrible shape an I was at Walforf Honda for an oil change and was taken in by Mr. Dixson. After initial review, he let me know that my brakes were in terrible shape and that further delay may damage my rotor. This particular vehicle is mostly used by my wife. I thought of inclement weather ( sleet and snow) that is currently out and faulty brakes is probably a recipe for disaster. I decided to fix the brakes to safe me from rotor damage and more importantly from serious accident. Thank you Mr. Dixson for keeping me and my family safe. You are appreciated. More

Recall This review is regarding Tony Deep, he has helped me with his expertise and smiling face. Even when he was in pain which I could tell by his demeanor This review is regarding Tony Deep, he has helped me with his expertise and smiling face. Even when he was in pain which I could tell by his demeanor he never let it interfere with his advice regarding my Honda Accord. Plus he always would try to help me save money. I love this caring individual, and would not think of taking my car to another dealer. There are others I like also as checked off below. More

Awesome Service Waldorf Honda is the only place I take my Honda for service. I always ask for Tony Deep and Tony Reese. They both have earned my trust. I am impressed Waldorf Honda is the only place I take my Honda for service. I always ask for Tony Deep and Tony Reese. They both have earned my trust. I am impressed with the knowledge they have in regards to my car and I always receive great service in a reasonable amount of time. I have taken my Honda to Waldorf Honda for every recommended service and continue to be extremely satisfied. More

Always the BEST Service!!!!! Each time that I visit Waldorf Honda I am please with the service that I receive. Everyone is friendly and know what they are doing. They give me go Each time that I visit Waldorf Honda I am please with the service that I receive. Everyone is friendly and know what they are doing. They give me good advice on caring for my CRV and help me to keep her in running condition!!!! I will continue to come here for service of my Honda........ More