Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,226 Reviews of Waldorf Honda - Service Center
Sort by
May 09, 2018
Great service advisor Bernard is a very professional and trustworthy service advisor. I have dealt with othe service advisors there and was very unhappy. I will not dea Bernard is a very professional and trustworthy service advisor. I have dealt with othe service advisors there and was very unhappy. I will not deal with any other advisor. Thanks Bernard for always being a pleasant person. More
by Car junkies
Employees Worked With
May 07, 2018
Excellent Experience!! Went in for a routine oil change and asked for a car wash if possible and how much. Was told that it would be free of charge, but because they use th Went in for a routine oil change and asked for a car wash if possible and how much. Was told that it would be free of charge, but because they use the Ford dealership to wash vehicles and it was so early, the car wash may not have been open, but Tony gave me his word that he would make sure I got the wash if it was open. I forgot that they open at 7:00am and got there a little after, so I was afraid that I was going to be there all day, but to my surprise, I was on my way home before 8:30am. With a car wash as well. I was very satisfied with my overall experience. Tony was great. More
by 8Ball9
Employees Worked With
Tony Deep
April 06, 2018
Poor Customer Service I a scheduled 100,000 mileage maintenance appointment scheduled for April 3, 2018. I entered the bay, Bernard Dixon was already in the process of help I a scheduled 100,000 mileage maintenance appointment scheduled for April 3, 2018. I entered the bay, Bernard Dixon was already in the process of helping a customer. Tony Reese and I made eye contact as I drove into the bay. I sat in the car for at least, 10 minutes, before asking another staff (Robert Hersh) to assist me. A few minutes later, he came to my car and just stood. I told him I was late for my meeting and that it was awful that I saw staff sitting idle and I waited approx. 12 minutes. He appeared unconcerned by my comment. I simply told him, just give me an oil change because I will not spend $500 and not receive good customer service. Again, he appeared unconcerned. I returned later to pick up my car, went to cashier window. Robert Hersh had passed by and I stopped him and asked where my keys were? He said with cashier and walked off. He did not review my paperwork with me. In fact, I asked the cashier to explain check marks on my paper and the cashier said, "I am surprised your service person did not explain it to you." My response to her was this is exactly why I did not get my mileage tune up as planed and I will take my car to another Honda dealer. Needlessly to say, I did only got an oil change, rather than my planned 100,000 mileage tune up. It was disappointing and disheartening that customer was poor! More
by Belinda
Employees Worked With
April 04, 2018
Good experience and excellant followup from service departme Reputation and quality of work. Friendliness of staff. Very clean establishment. Follow up of service, checked to see if I had any questions regar Reputation and quality of work. Friendliness of staff. Very clean establishment. Follow up of service, checked to see if I had any questions regarding service. More
by Chasman
Employees Worked With
Young woman, don’t know name , Tony Deep
March 29, 2018
Very Professional and Friendly Service Tony is an asset to Waldorf Honda. I always use Waldorf Honda to service my car and trust the service crew to do an honest job at a reasonable price. Tony is an asset to Waldorf Honda. I always use Waldorf Honda to service my car and trust the service crew to do an honest job at a reasonable price. No hassle, speedy, and reasonable!! A. Buckler More
by Hondaownerforlife
Employees Worked With
March 27, 2018
Great service My service adviser Tony was very nice and took the time to explain we I should expect to get and pay with my oil change and tire rotation. Very profe My service adviser Tony was very nice and took the time to explain we I should expect to get and pay with my oil change and tire rotation. Very professional. Great experience More
by San2017
Employees Worked With
Tony Deep
March 15, 2018
Honda Service My '05 Civic hatchback was in yesterday for the routine checkup. I was greeted quickly, waited the promised amount of time in the pleasant waiting roo My '05 Civic hatchback was in yesterday for the routine checkup. I was greeted quickly, waited the promised amount of time in the pleasant waiting room, had two cups of coffee, had the car washed, and received a discount. The Civic and I were very pleased. Thanks Waldorf Honda. More
by Greysi
Employees Worked With
March 11, 2018
Always Professional Waldorf Honda has always been an amazing service center. My first time going was when I had sensor issues and have been going ever since. They are alw Waldorf Honda has always been an amazing service center. My first time going was when I had sensor issues and have been going ever since. They are always friendly and professional. Unlike previous Honda dealerships I have gone to they did not take long to complete the work! If there was something wrong when I left they would always compensate me for my time! Thank you Waldorf Honda!! More
by HondaMama
March 08, 2018
Had better service -- will miss my service advisor I will have to say, on short notice, the service center did work me in and was able to accommodate my needs and request. But sometimes it is also the I will have to say, on short notice, the service center did work me in and was able to accommodate my needs and request. But sometimes it is also the little things that keeps customers coming back. After years of dealing with a topnotch service advisor, it will take some time getting used to less than stellar service for others. When I would bring my vehicles in for service, they would always be returned to me washed – even though I did not request this service ahead of time and they were always brought back to me, I did not have to go searching for them in the lot. If you want to grow in your customer service scores, learn for others. More
by CP, RN
Employees Worked With
March 07, 2018
Unsatisfactory Service Advisor Made an appointment for Saturday. Came into get my car serviced. My service advisor was Bernard Dixson. I was originally quoted $2077 for all the cost Made an appointment for Saturday. Came into get my car serviced. My service advisor was Bernard Dixson. I was originally quoted $2077 for all the cost and labor. He told me my car would be ready the next day. However, it wasn’t. I called the dealership on Tuesday morning and Bernard called me later that day only to tell me that the cost of my service and labor would now be $3000 due to a mistake he made in his calculations. Thats a huge mistake! As the service advisor there is no reason why Bernard Dixson should make this kind of mistake. If this is the case he should not be an advisor anymore. I did not appreciate being quoted $2077 only to find out days later, due to Bernard's mistake, that the price had increased drastically to $3000. I was finally notified that my car would be ready on Wednesday. I was not happy with my experience with Bernard and after this experience I never want to deal with Bernard Dixson or Waldorf Honda ever again. It is extremely unprofessional to quote someone one price and then have the service advisor make a mistake and increase the price by $1000. At one point I was thinking about buy and new Honda but now I have seriously reconsidered. More
by Kris5339
Employees Worked With
