4,226 Reviews of Waldorf Honda - Service Center
Slow Work The staff is knowledgeable, however staff was slow welcoming me and getting my ticket in the computer. I was at the dealership for 4 hours for tire re The staff is knowledgeable, however staff was slow welcoming me and getting my ticket in the computer. I was at the dealership for 4 hours for tire replacement. I had to go to the service person and ask about the status of my car after 3 hours of nothing. More
Courteous and competent service. Even without an appointment, I have consistently received prompt, friendly service for my scheduled maintenance on my vehicle. I received a good price Even without an appointment, I have consistently received prompt, friendly service for my scheduled maintenance on my vehicle. I received a good price when purchasing the vehicle, and am happy to also have my vehicle serviced there. More
walk-in Oil Change I gave the rating I did because of the service I received. It was superior compared to other times I have come in. Tim got me in and out without an ap I gave the rating I did because of the service I received. It was superior compared to other times I have come in. Tim got me in and out without an appointment and with a full lounge area at that. I will definitely return for further service appointments! More
Hornswaggled Purchased an extended warranty, they always find a reason not to honor the extended warranty. They didn’t update me on a regular basis unless I called Purchased an extended warranty, they always find a reason not to honor the extended warranty. They didn’t update me on a regular basis unless I called them. They took two days longer than they told me originally. Overall poor service. More
Kudos!! Outstanding customer service, maintenance scheduling and work completion on my vehicle. My service representative has NEVER failed to inform me of wh Outstanding customer service, maintenance scheduling and work completion on my vehicle. My service representative has NEVER failed to inform me of what my vehicle needs, the time it takes to complete the task and the estimated cost. When something is found that was not anticipated I am made aware of that and what I need to do about it. He reminds me of the transport service the dealership offers that enables me to keep scheduled appointments, if needed. While waiting for the vehicle the dealership has provided a very clean and comfortable waiting area where there is seating, complimentary drinks, wi-fi, vending machine, charging areas for your electronic devices and television is available. Rest rooms are clean and nearby. It is clear to me that good customer service is a primary part of the services provided by this dealership. More
Prompt and friendly service plus a car wash! I had a very positive experience. The service advisor was very helpful and even let me know I didn’t need one of the services I thought I might need I had a very positive experience. The service advisor was very helpful and even let me know I didn’t need one of the services I thought I might need in addition to the oil change. She saved me money! The waiting area was very comfortable and offered free Wi-Fi. I also spoke with Kelly about some tire and rim quotes and she was very helpful and quickly emailed me additional information she called another dealer for. I would recommend Waldorf Honda to others I know. More
Awesome! When I arrived on Monday they were very busy! Bearnad was great worked hard to get my vehicles looked at ....he informed me that parts had to be order When I arrived on Monday they were very busy! Bearnad was great worked hard to get my vehicles looked at ....he informed me that parts had to be ordered and would longer before my vehicle was repaired. He also made me aware of other problems with my vehicle! Thanks Bernard! More
Waldorf Honda - Service Dept The service dept at Waldorf Honda is great. I use to frequent the one where I initially purchased my car however that dealership is too busy and the The service dept at Waldorf Honda is great. I use to frequent the one where I initially purchased my car however that dealership is too busy and the wait time is very long. This dealership is much better and the associates are friendly and helpful. Tim Britt has been a great service advisor. More
Excellent Service!! Never a bad experience at Honda Waldorf. I had an issue with the alarm going off in my CRV. Monday was a very busy day for the service team. I spoke t Never a bad experience at Honda Waldorf. I had an issue with the alarm going off in my CRV. Monday was a very busy day for the service team. I spoke to Robert about the issue and two hours later, I received a call letting me know what the issue was and how to move forward with resolving it. Robert is always courteous and professional whenever an issue arise. More
Oil Change The vehicle was delivered at the promised time. The Waiting room was very clean and comfortable. I requested no wash because the vehicle was just de The vehicle was delivered at the promised time. The Waiting room was very clean and comfortable. I requested no wash because the vehicle was just detailed. Tim complied. More