Waldorf Honda - Service Center

Excellent Customer Service I bought my 2019 Honda Odyssey Van on 02/27/2019. When I drove home that night, I could feel every bump on the road. So, the next day I called Frank I bought my 2019 Honda Odyssey Van on 02/27/2019. When I drove home that night, I could feel every bump on the road. So, the next day I called Frank Carnucci, my salesman, and he told me to bring it in to see if the Service Department had time to look at the tires. When I arrived Frank and I took it on a test drive, but he could not feel what I was talking about. However, he did not hesitate and drove my van to the Service Department and introduced me to Tony Deep and Tony Reece. I explained what I was feeling on the road and I was extremely happy they did not treat me like I didn't know what I was talking about or it was all in my mind. Instead, Tony Reece immediately checked my tire pressure to find they were not set correctly which was probably due to sitting in the sales lot at the Honda dealership in Laurel MD before getting driven to Waldorf the night before. To my happiness, I found it was the tire pressure causing my problems because I didn't feel the bumps on my way home that day. Frank, Tony D. and Tony R., thank you all for taking care of my issue so quickly and not just telling me to come back another day. Most Dealership Service Departments that deals in appointments only would have probably sent me away!!! Also I want to say thanks for the great customer service from the Parts Department when I bought the all-weather floor mates. More

Surprise change of vehicle change and options After having issues with my 2017 vehicle and having low mileage, I explained my problem to Saeed Satterwhite and he went to his boss, Mike Council, an After having issues with my 2017 vehicle and having low mileage, I explained my problem to Saeed Satterwhite and he went to his boss, Mike Council, and they offered me an upgrade to a 2019 and offered a lease option in place of purchasing since I do not travel and put a lot of miles on it. I felt they cared enough of what was best for my needs of use of a vehicle and I decided to go with a lease where I will be able to exchange it every 3 years for another vehicle and have no worries! Left Waldorf Honda very happy that day! More

Satisfied customer The customer service was awesome! My sales rep Gregg Smith was very patient and knowlegeable about the vehicles specs, trim level, mpg and anything el The customer service was awesome! My sales rep Gregg Smith was very patient and knowlegeable about the vehicles specs, trim level, mpg and anything else I inquired about. The most important thing of all there was NO PRESSURE to buy. I ultimately upgraded my 2014 Honda Accord to a 2018 Honda Touring. I am 100% satisfied w my purchase!! More

Rails installed This was a great experience! Would purchase again from Waldorf Honda! Took my CR-V back to have the undercoating done and rail installed and that ex This was a great experience! Would purchase again from Waldorf Honda! Took my CR-V back to have the undercoating done and rail installed and that experience was also great!. More

Oil Change Was never called after my oil change was done. They had my van all day until they closed 10 before closing. Two days later my van would not start my Was never called after my oil change was done. They had my van all day until they closed 10 before closing. Two days later my van would not start my My battery was bulging from the sides. Why was my battery not checked on the oil change. This is not the first time my last oil change I paid for a tire rotation and they never did it. More