Waldorf Honda - Service Center

Extreme disservice A few weeks ago, I sent one of my sons to Waldorf Honda to have keys made for our 2012 Civic and Pilot to get new keys because the originals were fall A few weeks ago, I sent one of my sons to Waldorf Honda to have keys made for our 2012 Civic and Pilot to get new keys because the originals were falling apart. He called from the dealership saying the owner had to be present to get the keys made. Got it, should have called first, I'll take the hit for that. I am the only owner listed on both registrations, so I scheduled leave on a day my son was available and we took both cars to the service department. We were directed to the Parts Dept, and the gentleman there said that a new key would be over $400 to purchase and program, a forever key would be $225 and a valet key would be over $200 but that they didn't have a blank in stock for one of the cars, and it would be a 2 - 3 hour wait for the other to be cut and programmed. You can't get these keys anywhere else. He recommended that I make an appointment so the keys could be ordered and on hand when I got there. So I again scheduled leave, called and made an appointment for both cars (the scheduler said she would make sure the keys were ordered) and arranged for one of my sons to drive the other car and the other to take my wife to work. We arrived this morning for the 7:00 appointment and were promptly checked in by Heather M. A few minutes later Heather came to me and said they did not have the Pilot key but could have it by tomorrow. I noted that Waldorf Honda advised me to make this appointment specifically to prevent this from happening. Heather was apologetic but said there was nothing she could do, as she didn't make the appointment, had no control over what happened and was only the messenger. I said go ahead and make the Civic key and I would bring the car in Tuesday the 17th, as I had leave scheduled for other reasons. Approximately 30 minutes later, I was told that they didn't have the Civic key blank either. I asked why it took an that long to find out the other key blank wasn't available. The response was "I'm sorry". Now I have to disrupt my entire family's schedule again next Tuesday, burn more leave and reschedule additional leave to accomplish what I have to cancel Tuesday. This is unacceptable. It has cost me 2+ days of vacation, lost time and I still haven't got the keys. More

Great experience I came in for an oil change and to have the recalled airbag fixed. Servicing was done in a timely manner. All questions were addressed. Overall a grea I came in for an oil change and to have the recalled airbag fixed. Servicing was done in a timely manner. All questions were addressed. Overall a great experience More

Great Honda Service I received stellar service from the Honda dealership in Waldorf, MD. The technician was very friendly and informed me what to expect. True to his word I received stellar service from the Honda dealership in Waldorf, MD. The technician was very friendly and informed me what to expect. True to his word, my car was ready exactly in the timeframe he gave me I would recommend this dealership to family and friends. More

Great Service for Over a Decade Great service! Always taking care of the customer. I've been a customer for over a decade and Bernard has always taking care of all our vehicles' ne Great service! Always taking care of the customer. I've been a customer for over a decade and Bernard has always taking care of all our vehicles' needs which happen to be all Honda vehicles. Best service around. More

Good service Great service , prompt response, friendly environment. Great staff that were friendly in handling of stuffs. The service was done at record time and s Great service , prompt response, friendly environment. Great staff that were friendly in handling of stuffs. The service was done at record time and shuttle was provided to run to store More

GREAT EXPERENCE TONY IN SERVICE NOT ONLY TOOK OUR VEHICLE IN RIGHT AWAY BUT WAS ABLE TO RESOLVE OUR ISSUE QUICKLY AND PROFRESSIONALLY. THANKS TO TONY REESE TONY IN SERVICE NOT ONLY TOOK OUR VEHICLE IN RIGHT AWAY BUT WAS ABLE TO RESOLVE OUR ISSUE QUICKLY AND PROFRESSIONALLY. THANKS TO TONY REESE More

Excellent as always Team was excellent as always - from booking through to completion. Called on a Tuesday for a Saturday appointment and got it. In at 8:30, and out by Team was excellent as always - from booking through to completion. Called on a Tuesday for a Saturday appointment and got it. In at 8:30, and out by 10:00 - awesome job. More

Excellent experience Great experience, great customer service, work was complete on time as promised. I will definitely recommend to family and friends. Everyone was pr Great experience, great customer service, work was complete on time as promised. I will definitely recommend to family and friends. Everyone was professional.. thanks again More

Great Very nice people and great service department Tech did a awesome job I will Definitely be back Everyone was kind and courteous and job was done in Very nice people and great service department Tech did a awesome job I will Definitely be back Everyone was kind and courteous and job was done in a timely matter More

Fantastic They took me in early The coffee was great and the chairs are comfortable, you need to have more power outlets distributed by the chairs so that devic They took me in early The coffee was great and the chairs are comfortable, you need to have more power outlets distributed by the chairs so that devices can be powered up More