Waldorf Honda - Service Center

Service Surprise I brought my vehicle in for an oil change and tire rotation on Jan 23. Upon completion of the service, I received paperwork saying the multi-point in I brought my vehicle in for an oil change and tire rotation on Jan 23. Upon completion of the service, I received paperwork saying the multi-point inspection was complete and everything looked good. The invoice itself noted a tire rotation and air pressure reset. Within 5 minutes of leaving the service center, imagine my shock when the low tire pressure warning light came on. Could it be the service area was heated very warm and the outside temp was mid 40s so there was a sudden drop? I know sudden changes in temp will cause such a thing but so quickly after leaving when the pressure should have been verified? More

Polite I keep on coming back, I have no complains. The women who was helpful to close out my account for the person who started my account was absolutely wo I keep on coming back, I have no complains. The women who was helpful to close out my account for the person who started my account was absolutely wonderful and helpful.. Sorry I can't remember her name. More

Great Service Once Work Began . . . Car had to be towed from St. Mary's County with what turned out to be a battery failure which was fixed at no cost, including towing charges! Great! Car had to be towed from St. Mary's County with what turned out to be a battery failure which was fixed at no cost, including towing charges! Great! But . . . because the tow occurred after service was closed, I had to get a rental car until my Accord was ready. I recommend that the dealership have a program to provide loaner cars during those times that a car has to be dropped off/towed in after the service department is closed but sales and/other offices are still open. The staff should have access to computer records that would show that the owner purchased the vehicle from Waldorf Honda (I've purchased 2!) and should be provided a loaner vehicle. Another recommendation -- I know that the service department is extremely busy when it first opens at 7 am, but it would be nice if owners who either dropped off cars during the previous night, or were towed to the dealership were provided a text/email/etc. note saying that the car's presence has been noted, and that a service technician will contact the owner with/for more details no later than, for example, 11 am. That way, the owners would at least know that their cars haven't been lost or forgotten. In my case, I tried to call in starting at 7 and was told that they (?) didn't know if my car was there and that somebody would get back to me "later." Not a very comforting response. . . More

New Tires I asked for Michelin, service manager suggested I look at General Altimax. My research found that Consumer Reports rated the suggested tire ahead of I asked for Michelin, service manager suggested I look at General Altimax. My research found that Consumer Reports rated the suggested tire ahead of the Michelin and #1 overall. Saved $$$ and now have a great rider. Thanks Waldorf Honda! More

Headlight for my Honda Odssey. Mike White did an excellent job with repairing my headlight. It did not take a long time. He was friendly and I enjoy my service. Mike White did an excellent job with repairing my headlight. It did not take a long time. He was friendly and I enjoy my service. More

Robert was very helpful explaining what my service would entail. I am grateful Waldorf Honda has a clean and comfortable waiting room yet offers to take customers to other destinations if needed. One sugges entail. I am grateful Waldorf Honda has a clean and comfortable waiting room yet offers to take customers to other destinations if needed. One suggestion I have is Waldorf Honda should offer a discounts to loyal customers. More

Awesome service, as always! I have been bringing my cars to Waldorf Honda for service since 2006. I have never had a negative experience. Tony Deep and his team are very personab I have been bringing my cars to Waldorf Honda for service since 2006. I have never had a negative experience. Tony Deep and his team are very personable and customer service oriented. Any issues are explained in a straight forward way and no unnecessary repairs are ever performed. Keep up the great work! More

Always a positive experience. Great friendly staff and nice waiting area if you are waiting for your car to be service. Highly recommend Waldorf Honda! nice waiting area if you are waiting for your car to be service. Highly recommend Waldorf Honda! More

Service was good it could have been better. My service department contact claimed She tried contacting me however I never got a phone call, I understand that it could be busy being that it is a long weeke department contact claimed She tried contacting me however I never got a phone call, I understand that it could be busy being that it is a long weekend however I am the one that initiated every phone call to the repairs needed for my vehicle, cost, and when the vehicle will be ready. More

Pleasurable Service It has been a pleasure dealing with Waldorf Honda. Mr. Bernard Dixson's professionalism and knowledge keeps me at peace. He is what we say in the sout It has been a pleasure dealing with Waldorf Honda. Mr. Bernard Dixson's professionalism and knowledge keeps me at peace. He is what we say in the south "Just Good People". I must mention that when I got into the bay, Mr. Dixson was not at his desk, as soon as I pulled in the other attendants were very courteous and assisted me. One not to forget as well is Mr. Shanks, the courtesy driver. My service was over 2 hours and he dropped me off and picked me back up in the local area. He is courteous and cool to talk to. More