Waldorf Honda - Service Center

Always something with this service department. I stopped coming here about three years ago when every time I brought in my car, there was some major repair they said was needed. I took it to another mechan coming here about three years ago when every time I brought in my car, there was some major repair they said was needed. I took it to another mechanic who could find none of the same issues Waldorf Honda said were "major safety issues." And I drove the car thousands more miles - no problem. So, I took my car to the other mechanic with no issues on my aging car. I made the mistake of coming back to Waldorf Honda because their oil change prices were competitive (mistake). How could they screw up an oil change? It's the most basic service there is, after all. They found a way. They stripped the drain plug in my car and then said the only solution (wrong) was to bond glue the plug back in such that now, the only way for me to fix it is with a $700 repair to replace the entire oil pan. Thanks a lot, Waldorf Honda. If you had only not used the pneumatic tool with too much torque, and used some hand loosening, maybe you wouldn't have caused the damage to my car that you now want to charge me $700 to fix. You didn't even offer to fix what your technician broke, or even split the cost. Perhaps train technicians a bit more. And guess what? I won't be bringing it back to you to fix. You had hoped you'd get that money, but you won't. And not only will I not bring my car back for service to you, I will ***never*** buy another vehicle from your dealership and I have bought three from you before. This was the last straw for me. I shouldn't have trusted you with an oil change. I should have paid the extra $20 with my trusted mechanic. Lesson learned. I'm done. More

The service crew seemed very efficient and thorough. Me service was done in a very timely manor. I would definitely recommend Waldorf Honda to all of my friends. service was done in a very timely manor. I would definitely recommend Waldorf Honda to all of my friends. More

To sum it up, I had to take my car to another To sum it up, I had to take my car to another shop— I took my car to the service department on Tuesday, June 2nd, 2020. The representativ To sum it up, I had to take my car to another shop— I took my car to the service department on Tuesday, June 2nd, 2020. The representative that assisted me was Robyn. I had two airbag recalls. While I was there, I asked them to check my belt because it was making noise and to check my front driver side tire because it sounded like a spring fell out when I turned. I also had two parts that I brought in to be installed (a windshield wiper blade and an air filter). I experienced many problems. When I initially called to schedule an appointment, I asked the operator if I would be able to borrow a vehicle while the car was being worked on because the recall postcard I received stated a vehicle would be available to loan. I was told that you did not have any vehicles. Robyn stayed that a shuttle was available. The shuttle was very dirty which made for a very uncomfortable ride. However, the driver, Shanks was friendly and courteous. Robyn stated it would take about two hours to complete the services. 3 hours later I requested an update on the car. Robyn stated that the oil change was completed, the front tire was okay, the belt will need to be replaced, the parts I brought in were installed, and the airbags are completed. She provided an estimate and I agreed to the services needed. An hour later, Robyn notified me that the vehicle was ready to be picked up. I took an Uber back. Payment was fast and easy. When I got to my car the SRS light was on. When I arrived, I did not have any dashboard lights on. I called Robyn and she asked me to pull back up. One of the technicians checked the airbags in the lane. While the technician was looking at the car, I asked Robyn where my charge was for the replacement belt was. She said that she was in a rush when she closed out the ticket and apologized for not leaving notes. She stated that the technician said that the belt needed to be changed but because he was new, a senior tech checked the belt and said that it did not need to be replaced. The belt is still making noise. At this point, the tech took my car back to the garage. I was off of work so I didn’t mind waiting for things to be right. About 15 minutes later Robyn stated that they had to remove the airbag and reinstall it. The tech that fixed the airbags was excellent. He even showed me a print out of the reading that indicated the airbags were good. When people go to any service department, they expect for their cars to be serviced correctly and in a timely manner, especially when they go to Honda (or any major car dealership) for service. I do not even know if the tech performed an oil change on my car but I was charged for it. As far as the belt, it is still making noise. I will have to take it to another shop to be looked at. The service manager offered a free oil change and tire rotation but I will not be using it. I do not trust the technicians here. A refund would’ve been better, even if it was partial. More

engine/oil good services , will need to schedule an appoint. for tire replacement already have price quote staff and service was good , no problems at all wi good services , will need to schedule an appoint. for tire replacement already have price quote staff and service was good , no problems at all will call soon for an appointment. More

Great Service Department This dealership has an excellent service department. They greet each customer with a warm and friendly smile and take care of your car as if it is th This dealership has an excellent service department. They greet each customer with a warm and friendly smile and take care of your car as if it is their own. They take pride in their work. I would definitely recommend this dealership; they are awesome! More

Great customer service This dealership is all about the customer. I have had my Honda Civic in for service on three separate occasions for three very different reasons. Ev This dealership is all about the customer. I have had my Honda Civic in for service on three separate occasions for three very different reasons. Everyone was amazing in all departments. They took care of my car and also me. It was a quick turnaround even when they had to order parts. I will certainly return to service my car again and again. I highly recommend this dealership--a friendly, professional staff that will greet you with a smile!! More

Waldorf Honda was amazing. The service was very good and quick. I appreciate how accommodating the Waldorf Honda service department was since I booked a oil change last minute. quick. I appreciate how accommodating the Waldorf Honda service department was since I booked a oil change last minute. More

Waldorf Honda Service Excellent service and very professional. I was greeted with a smile and I was in and out without a long delay. The technician explained everything a Excellent service and very professional. I was greeted with a smile and I was in and out without a long delay. The technician explained everything and kept me advised of any upcoming service recommendations. More

Excellent service received at Waldorf Honda For over 15 years I have been taking my Honda across the bridge to Landmark Honda in Alexanria VA. With the kind of excellent customer service, knowle For over 15 years I have been taking my Honda across the bridge to Landmark Honda in Alexanria VA. With the kind of excellent customer service, knowledge of what I need and his attention to explain everything to me, Mr Bernard has made me a customer of your dealership. He was very professional in his dealing with me, and I appreciate. I will be coming to Waldorf Honda to service my car from now on. More

I arrived a little early but Bernard took my car right away. He was great and I was out in less than an hour. Missed my coffee though! away. He was great and I was out in less than an hour. Missed my coffee though! More