Waldorf Honda - Service Center

The service sucks. I was sold a certified preowned with many issues like air conditioning, rattling noises, and vibrations on the driver's side front tire. I have been back several times and have yet to ge many issues like air conditioning, rattling noises, and vibrations on the driver's side front tire. I have been back several times and have yet to get it repaired due to no loaner cars or cant find the issues right away. I hate that I traded my 10yr old Camry with no issues for a 2018 Honda accord sport that I have yet to enjoy! You need more loaner cars if you're gonna provide good customer service. The service dept is totally unorganized and grumpy most the time or rushing to go home without following up. Once my car is repaired, in which I'm Still waiting on a loaner car to get my air fixed I am making a formal complaint to the Corporate Honda because I have been complaining about these issues since I got the Car Oct, 2019. The rim's were sanded down from the previous owner and not replaced a small dent on the top of the car it's the worse situation I've been in and the sad part is I have bought brand new cars from Waldorf Ford and Waldorf Toyota with none of these issues. I should have stuck with what worked for me but I will not be screwed over with this car and it's about 30k with 33k miles on initially. 🙁 More

Great service I took my 2017 civic si in to get the air conditioning system fixed and the dealership took care of all the work under warranty. Dropped my car off in I took my 2017 civic si in to get the air conditioning system fixed and the dealership took care of all the work under warranty. Dropped my car off in the morning and picked it up in the afternoon with no issues at all. The advisor and staff were very nice and the work was completed quickly. More

excellent service Time and time again the service never fails to exceed my expectations! Waldorf Honda is professional and very personable and extermely clean and conte Time and time again the service never fails to exceed my expectations! Waldorf Honda is professional and very personable and extermely clean and contentious during these times More

Quality Always on Time Ever since I started going to Waldorf Honda for the servicing of my car, I am never disappointed in the excellent service received. You are always gre Ever since I started going to Waldorf Honda for the servicing of my car, I am never disappointed in the excellent service received. You are always greeted courteously and receive continuous status updates on your car maintenance as you are waiting. I am so pleased with my Service representative, Mr. Bernard Dixson. His customer service approach is highly exemplary. He explicitly explains everything found in the initial inspection of your, what needs to be done either right now or can be delayed until the next visit without any damage to your vehicle. He weighs the most economical approach to getting your car fixed. In coming from patronizing another Honda dealership for years, I feel that I am definitely in good hands at Waldorf Honda. Thank you, Mr. Dixon, for your politeness and always treating me as the #1 customer. More

commuication Communication was very good. Answered all questions and worked with me to get the job done. Was disappointed that with Honda care there is no loner Communication was very good. Answered all questions and worked with me to get the job done. Was disappointed that with Honda care there is no loner program. There was a misunderstanding to get my car back while part was ordered because we have only one car, got there was not ready for use then manager all of a sudden found a loner car for the day. Everything worked out. Thank you More

Excellent customer service I'm very impressed with constant communication through the use of text. I was kept up to date the whole time and got my vehicle back very quickly. I'm very impressed with constant communication through the use of text. I was kept up to date the whole time and got my vehicle back very quickly. More

Donna and Robert in service provided exemplary service. I also really appreciated Robyn staying in touch and checking in with me via text—very cool feature! I had never used the night drop box service before also really appreciated Robyn staying in touch and checking in with me via text—very cool feature! I had never used the night drop box service before and they made it easy. My car was cleaner when I picked it up than when I dropped it off, the price was good considering dealership Pricing, and I was in and out without delay. This dealership knows how to create a welcoming and approachable environment. I’ll be back. More

Everyone was patient, helpful, and tony explained everything! I was in there for approximately 2.5 hours, but when I added a service on my car they got it done in a hurry! everything! I was in there for approximately 2.5 hours, but when I added a service on my car they got it done in a hurry! More

Robyn is an outstanding service advisor I received a message from Robyn first thing in the morning and she was very helpful communicating the status to me. I was very pleased at the ease of I received a message from Robyn first thing in the morning and she was very helpful communicating the status to me. I was very pleased at the ease of communication and her responsiveness. As soon as my vehicle was ready, she contacted me explaining what was done and coordinated arrangements for me to pick it up. All of it went very very smooth and I was pleased with how easy it was to coordinate everything. More

Battery Replacement The service was prompt and efficient - the employees went an extra mile to maintain cleanliness during my visit, including putting down plastic/paper The service was prompt and efficient - the employees went an extra mile to maintain cleanliness during my visit, including putting down plastic/paper protection on my seat cushions and sanitizing after they left. Even though I didn't know exactly what the problem with my car was, Tony and his team were able to quickly diagnose and fix the issue. Since my visit, I've driven over 500 miles with no problem! Because my car was still under warranty, the price was N/A as the fix was free, which I appreciated very much. Additionally, when I first pulled into the Honda dealership, I parked in the visitor parking lot near the front. The individual who came out to greet me was not part of the service team, but was very helpful and polite, going so far as to jump start my car again to move it to the service area, and providing me with clear directions. I didn't get his name, but I appreciated his service as well. More