Waldorf Honda - Service Center

The service I received was exceptional. They went the extra miles to see what was covered under the warranty to save money for the cost of repairs. extra miles to see what was covered under the warranty to save money for the cost of repairs. More

I scheduled an appointment to get my AC fixed on a Wednesday evening. It was supposed to be done the same day, but when I arrived they said they wouldn't be able to look at it until the next day. I li Wednesday evening. It was supposed to be done the same day, but when I arrived they said they wouldn't be able to look at it until the next day. I live an hour away and had to find a way home as I now had to leave my car, which they offered no solution. Didn't hear anything about my car the next day, so another day with no car and no way to work. They called me Friday and said it was ready to be picked up. I had to find another way there (again) since they had my only car. I was told it was low on freon and they refilled it, but I only had the car for 2 years, and got it brand new from the dealer. I have never heard of freon running out that quickly so I looked it up and average replacement is 5-7 years. Their explanation was that there was either a slow leak or the freon was not full when I purchased it, but it would not be covered under warranty. This is the exact opposite of what I was told when I dropped the car off. I purchased brand new and have only ever taken it to honda so I did not cause any damage, but still had to pay for what clearly was a manufacturer issue. When I spoke to the manager, I was dismissed and simply told "well you have to pay it, that's it." The customer service and overall experience here was horrendous and, when my lease is up next year, I will not be doing business with Honda again. More

My service tech, Robyn Stroud was courteous, knowledgeable and very helpful. She kept me informed and followed up to make sure I was satisfied with the service received. knowledgeable and very helpful. She kept me informed and followed up to make sure I was satisfied with the service received. More

Robyn was amazing! She kept me up to date on my car and any hiccups that came throughout the couple days. She was quick to respond and explained anything I had questions on. any hiccups that came throughout the couple days. She was quick to respond and explained anything I had questions on. More

From providing me with part availability updates to directions to the location and executing a speedy and efficient service to my safety recall I cannot say enough positive things about my experience w directions to the location and executing a speedy and efficient service to my safety recall I cannot say enough positive things about my experience with Jason & this Honda location! He is an excellent manager and truly cares about his customers. I highly recommend this location for Honda car services. More

I love coming to Honda in Waldorf. They are friendly, fast and knowledgeable. I travel from my house there because they are the best. I feel at home there. fast and knowledgeable. I travel from my house there because they are the best. I feel at home there. More

The sales associate was very knowledgeable and kind. He explained everything to me and informed me of what I needed to do in the future. explained everything to me and informed me of what I needed to do in the future. More

My service appt was thoroughly done and everything was fully explained to me. Everyone was very nice and my service was quick for what I got done. fully explained to me. Everyone was very nice and my service was quick for what I got done. More

Great service. I'm a longtime customer. I will only allow Waldorf Honda to service my vehicles. My ONE AND ONLY issue is that my car wasn't washed. allow Waldorf Honda to service my vehicles. My ONE AND ONLY issue is that my car wasn't washed. More

I was able to get the car scheduled for an appointment quickly and the service was completed in the time promised. I took advantage of the courtesy car service and got a free car wash. Thanks Waldorf Hond quickly and the service was completed in the time promised. I took advantage of the courtesy car service and got a free car wash. Thanks Waldorf Honda. More