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Waldorf Honda - Service Center

Waldorf, MD

4.6
4,224 Reviews

4,224 Reviews of Waldorf Honda - Service Center

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July 17, 2024

Good dealership for service but after paying and reviewing my entire receipt I read I could get a free car wash if I ask for it. What! This is how you inform me!!!?? More

by Sbrown6458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Reese
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sherri Termine
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

My experience was extremely pleasant. Staff was helpful and informative. Visit was quick and fulfilled More

by md3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherri Termine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Deavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Waldorf Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Waldorf Honda! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

Clean waiting room. Transparent service technicians. Honest prices. Good communication about repairs and next steps. More

by ANTHONY.WILLIAMS.ESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stormy Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Workman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Waldorf Honda responded

Hi Anthony, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 16, 2024

Have been coming there nearly 20 years. staff is always helpful pleasant patient. Service is thorough More

by QUEENANN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Waldorf Honda responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

Didn't fix or really help with my issue. Honda needs to fix rattle in Accord Touring models. The back rear deck rattles and makes contact with windshield. It's annoying! More

by LAWRENCERAYSHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

Waldorf Honda responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to The Management Team at 301-843-8700 when you have a chance. Thank you, and we look forward to hearing from you.

July 16, 2024

The service was great, but I’m not happy considering I have oil marks on my visor. How would y’all like to proceed with the oil on my visor? I would like a new one because I do believe clean. It will not More

by KIDSKAR2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Deavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Waldorf Honda responded

Hello, my name is John Quillin. I am the Service Director here at Waldorf Honda. Customer service is our number 1 goal. Please call me when you can. My office phone number is 240-427-1544.

July 15, 2024

I made an appointment over a week prior. All went well upon my arrival. The wait was not too long. After I paid my bill and head to my car, I notice my car did not receive the complimenta More

by N_Honda
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Robert Hersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Waldorf Honda responded

Hello my name is John Quillin. I am the Service Director here at Waldorf Honda. I am very sorry to read about your unpleasant visit with us. Customer service is our number 1 goal. I have addressed these issues with all of our technicians. I reviewed the importance of attention to every detail, and can assure you this will not happen again. If possible please give me a call 240-427-1544. I appreciate you and thank you for your business.

July 15, 2024

I was Greeted With Kindness and Respect And I was checked on . A had a Nice Visit and I was Advised about Any Deficiencies More

by TDRE918
Recommend Dealer
Yes
Employees Worked With
Robyn Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Stroud
July 14, 2024

Very professional to the customers As well as keeping them informed about the work progress More

by PRA1SE03914
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Waldorf Honda responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2024

Service is usually excellent. On this visit, due to miscommunication, they did not perform basis maintenance, ie oil change and tire rotation. I had a hard time getting the resu More

by DOLORES_WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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