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4,227 Reviews of Waldorf Honda - Service Center
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March 27, 2022
PLEASE READ TO THE END. I took my car to the dealer cause the piece of plastic under my windshield looked bubbled. I found out what I needed a windshield cowl cover on the I took my car to the dealer cause the piece of plastic under my windshield looked bubbled. I found out what I needed a windshield cowl cover on the RIGHT side of my car replaced. So, I ordered the part and went home waiting for the part to come in so I could schedule the repair. The part came in, an appointment was made and I took my car in. First, they couldn’t find the part. Luckily for me, I had my receipt from the order with me AND GAVE IT TO THEM and they found the part. Honda did the repair and all seemed well except they couldn’t find my car. OK, I waited a bit longer and they finally found it. Then when we were getting ready to get in the car and leave, we noticed that right side was not repaired. Apparently, they ordered a cowl for the LEFT side and they replaced it. Neither the service technicians or the service manager noticed this. Needless to say, I wasn’t a super happy camper but it is what is it. They told me to call back Monday morning to talk to my normal service manager and get a resolution. Well, my usual guy happened to be out on Monday and I spoke to the person I dealt with on Saturday. He told me they ordered the part and would let me know when it was in so we could set up another appointment. OK – no problem. Then I asked if they still had my receipt for the part I ordered. Nope, somewhere between around 3:30 pm on Saturday afternoon and first thing Monday morning they “misplaced” my paperwork. While this sounds like a bad experience, after the re-ordered part came in, I scheduled another appointment and took my car in. My usual service manager, Mr. Hersh, was there and everything was done quickly and professionally without any issues. I realize things happen and errors can be made but what I want to say is that while there were some goofs in the beginning, Honda came through at the end. I’ve since been there for another service repair without any issues and wouldn’t think twice about going back. More
by DEHERSCHELL
Verified Customer
March 25, 2022
The staff was friendly. The service was completed in an adequate amount of time and done very well. The service was completed in an adequate amount of time and done very well. More
by micmoca
March 25, 2022
I don't like taking my car anywhere else but Waldorf Honda. If you guys had car washing every Saturday I would bring my car for washing. Thank you Honda. If you guys had car washing every Saturday I would bring my car for washing. Thank you More
by DUCK62
Employees Worked With
March 24, 2022
Service is great and employees are professional and courteous. Service is completed timely even without an appointment. courteous. Service is completed timely even without an appointment. More
by MOTHERHEN716
March 23, 2022
EXCELLENT SERVICES! Waldorf Honda has a great team of folks working in their service center. Waldorf Honda has a great team of folks working in their service center. More
by GENEVAMAPHIS2
March 22, 2022
Scheduling was very easy. Work done on time. Reps were very nice to work with. Work done on time. Reps were very nice to work with. More
by KOFFER
Employees Worked With
March 22, 2022
Waldorf Honda provided excellent top tier service as usual! Only place I will trust to service my Honda usual! Only place I will trust to service my Honda More
by EdwardsFamily
Employees Worked With
March 18, 2022
Waldorf Honda Service is outstanding! I’m never disappointed with my service from Waldorf Honda! I’m never disappointed with my service from Waldorf Honda! More
by VKLINE64
Employees Worked With
March 18, 2022
Excellent auto and customer service. Bernard was very helpful, knowledgeable and took the time to explain the services needed on our vehicle. Such excellent service is what has made me a Bernard was very helpful, knowledgeable and took the time to explain the services needed on our vehicle. Such excellent service is what has made me a loyal customer for over twelve years. More
by QVONFL
Employees Worked With
March 18, 2022
My experience was a professional & positvw. Thank you Robyn (service manager). We took our van to the bowie location in the past and hands down this was a much better experience than that. Th Thank you Robyn (service manager). We took our van to the bowie location in the past and hands down this was a much better experience than that. Thank you again! We will be back for future service needs. More
by FRANKLIN505
Employees Worked With
