Waldorf Honda - Service Center

Always received top notch customer service from Tony Reese. He explains certain issues and always shows you how to correctly navigation the Infotainment system. Reese. He explains certain issues and always shows you how to correctly navigation the Infotainment system. More

My first experience with my new Pilot was great. Robyn my service advisor did an excellent job in keeping me up to date and I appreciate greatly the professionalism of everyone I encountered that d Robyn my service advisor did an excellent job in keeping me up to date and I appreciate greatly the professionalism of everyone I encountered that day. I will definitely be back for service when needed and I look forward to it. Respectfully, Theresa Caltrider More

I have been a customer at Waldorf Honda for sixteen years and have always received outstanding service. For many of my visits, Bernard has taken care of my vehicles. Bernard is always professional, knowledge and have always received outstanding service. For many of my visits, Bernard has taken care of my vehicles. Bernard is always professional, knowledgeable and honest. I trust him to take good care of my car and keep it running efficiently. More

I'm very happy with the service I received. Robyn is always great to work with. I've also recommended two other people I know with Honda's to bring them to Waldorf Honda for service. Robyn is always great to work with. I've also recommended two other people I know with Honda's to bring them to Waldorf Honda for service. More

Unsatisfactory service craftsmanship on A1 service and poor customer service from the service manager. The tech spiled enough of my oil (I provided my own fully synthetic oil) to cause several oil spots o poor customer service from the service manager. The tech spiled enough of my oil (I provided my own fully synthetic oil) to cause several oil spots on my driveway and coated parts of the undercarriage. On 28MAR22 I called to speak with Robert Hersh, Service Advisor. Mr. Hersh was off so I spoke with Mr. Jason Ruslander, Service Manager, and explained the problem and my dissatisfaction. I agreed to come back on 29MAR22 so the potential leak or what turned out to be simply sloppy and unprofessional work on the tech's part and an inconvenience to me. According to Waldorf Honda, they pride ourselves on being the premier Honda dealership for drivers in the Southern Maryland, Alexandria, Clinton, or Fort Washington areas. As stated on its website, their “number one goal is to foster outstanding customer service.” Suffice it to say this is not my experience, especially with the latter. Additionally, I didn’t receive as much as apology or even an offer for a complimentary car wash. Just advice on to clean up my driveway. Based on the manner in how I was treated overall coupled with the lack of confidence I feel for Waldorf Honda, I have an unchaining feeling I am not the first customer with a like experience. On the remote chance, I am, there is no excuse for a caviler attitude that is borderline disrespectful from any employee and certainly not from a department head. The service department should consider researching the fundamentals of customer relations and how it translates to customer service. If it is able to connect those dots then perhaps it can earn its strips at becoming outstanding. I should include the receptionist who answered the phone on 28MAR22 at 3:27 pm who is in desperate need of training on how to answer a business call and how to have respectful exchanges with customers. Mr. Molz, I urge you to review this survey and take the appropriate actions to improve your operation. For starters, you might consider calling your dealership (periodically) from a line not associated with you and evaluate how your dealership is being represented at first blush. More