Waldorf Honda - Service Center

When I was alerted that my Honda CRV had received its requested service and given the keys, I went outside to customer parking area I could not find my CRV. I wander to the back of the dealership and fi requested service and given the keys, I went outside to customer parking area I could not find my CRV. I wander to the back of the dealership and find the CRV. I opened the driver's door and plastic was on the driver's seat and paper on the floormat. I understand that this protects the seat and floormat from dirt and stain when service is being performed. However, these items should be removed and the vehicle returned to the customer's parking area. Little things add to great customer service! More

The rep was excellent. He thoroughly explained what was done. The entire service took about two hours. I had made an appointment earlier, so I was hoping it would be sho He thoroughly explained what was done. The entire service took about two hours. I had made an appointment earlier, so I was hoping it would be shorter. More

I have an Acura and I had been driving all the way to Annapolis for service. Now I am using Honda....very pleased. Annapolis for service. Now I am using Honda....very pleased. More

Toby was very professional and straight to the point. However, I would have love some warmth or friendliness from him which was lacking. Overall, fair guy. I was not very impressed with being held on h However, I would have love some warmth or friendliness from him which was lacking. Overall, fair guy. I was not very impressed with being held on hold for 5 minutes though whenever I call the center More

Bernard Dixson works so hard to take care of customers. He takes care of scheduled maintenance and ask if there are any other concerns. . He always listens and takes care of all his customers needs. I re He takes care of scheduled maintenance and ask if there are any other concerns. . He always listens and takes care of all his customers needs. I really appreciate him and all his hard work. I would like to mention Donna Wheaton is always so pleasant and helpful. I just love her. There is always an atmosphere of team work at this service department which is so awesome! Robyn Stroud always helps me as well. Everyone is just so pleasant and while there you see their always busy and working hard to keep things moving and customers happy. Bernard makes it so hassle free and im grateful every visit. More

Mary was a great help with our service today very comfortable with her. Very knowledgeable comfortable with her. Very knowledgeable More

Great dealership, nice and friendly people to work with, service not as fast and efficient has hoped service not as fast and efficient has hoped More

My experience was great there, however, when I pulled into the service area surprisingly no one spoke, I think customers should be greeted. into the service area surprisingly no one spoke, I think customers should be greeted. More

Had to bring my truck to another shop and pay over $100 dollars to correct a mess up Honda did after I brought my truck in to fix a recall. Not a happy customer!! dollars to correct a mess up Honda did after I brought my truck in to fix a recall. Not a happy customer!! More

Prepping for a drive from MD to ND. Took my car in for a tune-up. Everything went great as always. Robert H is great to work with. He keeps me informed and treats me very professionally Took my car in for a tune-up. Everything went great as always. Robert H is great to work with. He keeps me informed and treats me very professionally. More