Waldorf Honda

100% SATISFACTION. Had a great experience at Shockley Honda. Our salesman Bill Collins was wonderful and was able to get us everything we needed. Could not have asked fo Had a great experience at Shockley Honda. Our salesman Bill Collins was wonderful and was able to get us everything we needed. Could not have asked for a better car buying experience. More

Sales Associate Greg Smith Very knowledgeable about the Honda line of cars. Worked to meet my request regarding exterior and interior color matches. I hadn't purchased a car s Very knowledgeable about the Honda line of cars. Worked to meet my request regarding exterior and interior color matches. I hadn't purchased a car since 2004 and the pricing was very different than I remembered; however, Greg negotiated with management and was able to keep the price pretty close to what I was prepared to pay. I left that day driving a 2015 Honda Accord EX-L. Thanks. More

Ms Brown was very nice and she got me in a used car within the hour. I never had service done so fast. Great job! was very nice and she got me in a used car within the hour. I never had service done so fast. Great job! More

Great This was my first time ever purchasing a new vehicle from a dealership and Mr. Josh Luck was very courteous and informative with the products. Thanks This was my first time ever purchasing a new vehicle from a dealership and Mr. Josh Luck was very courteous and informative with the products. Thanks again! More

Do NOT speak to Mike Council unless you want to be insulted On February 12, 2015 I signed a contract for lease with Honda with Mike Council. The contract said $3,000.00 down and a lease payment of $333 for thre On February 12, 2015 I signed a contract for lease with Honda with Mike Council. The contract said $3,000.00 down and a lease payment of $333 for three years. If I went over 12k miles per year, I would need to pay $0.12 per mile. On February 24, 2015, Tyler (financing manager) called me and told me that my lease was incorrect and I needed to sign a new one. He also called my house where my mother spoke to him. At that time, I contacted the Maryland Attorney General's Office and my own private attorney. They both told me I did not have to sign a new contract and that I was entitled to my car and $3,000 back if the contract was null and void. Tyler called and left a message on February 28th. I spoke to Tyler on March 2nd and he said the error was on the extra mileage. He said Honda's policy was for cars of the value I had to be $0.20 per mile. I told him I did not agree to these terms and asked what my options were. He said he would have his boss call me. His boss, Mike Council, called me a few hours later and told me I could NOT return the car because they had already completed work on my old car. I told them that it wasn't my fault they completed work on my car and that I wanted it back with a certified check for the $3,000. He said that was impossible and that I needed to bring the car back the next day. He asked how many miles were on the car. He then became irritated and starting making accusations. He said he "wasn't used to doing business with someone like [me]. It was an honest mistake and [you're] trying to be an opportunist." After several more statements like this (I continued to say I will bring the car back tomorrow) I told him I would be contacting his boss. He then became very apologetic and said "well we can work something out." My family and I spoke to his boss and came to an agreement to have them pay part of the difference for the overage cents per mile. I came in, signed the new lease with the correct terms and collected the difference on March 9th. (I had an appointment with the owner, Danny Moltz, on the March 5th but the dealership closed to due weather). I worked with Bert Bowen because I refused to see Mike Council. I was told on March 9th that my vehicle had already been sold on March 6th. Therefore, I would not have been able to have my car returned to me if I chose not to move forward with the lease. On March 12th, I received a notice from the MVA for an insurance violation on the car that I had SOLD to Honda. I had to contact the MVA and let them know that I had insurance but my tags had been transferred to my new car. They closed the case after looking up the records for my lease. On March 23rd, I received a check from Waldorf Honda for a Registration Refund. They could not register my car because of the violation that had been filed (due to the amount of time that lapsed between my purchase of the car and their processing of the paperwork). I called and asked to speak to someone with registration and they transferred me to Debbie's desk but she did not answer. I called back and they transferred me to Mike Council. At this time I explained what happened and told him that I would like them to process the registration for me like I paid them to do. He became disrespectful and indignant and said the following: "your delay caused the insurance problem. Instead of being honest, you were an opportunist." He said that I was immature. When I told him that he was being "very mature" he said "Thank you, I take that as a compliment." He told me "you should record your conversations to see how you sound." "You're a teacher - [with all these problems] - what is the common denominator?" At this point I told him I had NEVER been spoken to by a manager of a business this way and that I would again be contacting his boss. He said "yeah have your mom call him. Do that!" I called and left a message for his boss on that same day, March 23rd. I told him who I spoke to, what he said, what I would like done, and I asked him to call me back. I still have not heard from him. On March 24th, I called the MVA to inquire about registering my vehicle. They informed me that my tags were still registered to my old vehicle that I sold to Honda. They told me that Honda never paid the transfer fee for the tags and so I was driving around illegally. They told me that Honda should have NEVER have placed my old tags on my new car until the paperwork was processed. I should have been given temporary tags and a temporary registration (they originally gave me these but took them back when I said I wanted to transfer my tags). I have a temporary registration from Honda for my old tags on my new car but somehow that is illegal too. Will absolutely never do business with Waldorf Honda (or any other dealership owned by the same person: Waldorf Ford, etc) as long as Mike Council is still working there. More

Bill is the best!!!! I came from Baltimore all the way to Wardolf. After speaking with Bill on the phone without even knowing him he sound confident at what he do & that m I came from Baltimore all the way to Wardolf. After speaking with Bill on the phone without even knowing him he sound confident at what he do & that made me feel confident. Well I saw a Honda Accord online & I had my mind set on. At first I didn't or wouldn't test drive anything but the Honda, long story short Bill made it possible & I walked out with my 2010 Honda Pilot & I LOVE IT! Thanks Bill!!!! More

Unbelievable go Honda ?? My wife and I purchased a new 2012 CRV and three years later we purchased another new vehicle 2015 crosstour and Mr.Saeed Satterwhite was the salesman My wife and I purchased a new 2012 CRV and three years later we purchased another new vehicle 2015 crosstour and Mr.Saeed Satterwhite was the salesman in both purchases he's a excellent salesman who made my wife and I very comfortable and Mr. Saeed Satterwhite needs a thumbs up. More

Outstanding Customer Service Robert and Bill went above and beyond to provide my husband and I an awesome buying experience. They answered and addressed all concerns we had to pro Robert and Bill went above and beyond to provide my husband and I an awesome buying experience. They answered and addressed all concerns we had to provide us with peace of mind during the buying process. Overall I am pleased with our decision to purchase our Certified Honda Accord with their dealership and would recommend them to others. More

Connie was extremely nice and helpful during our stay at Waldorf Honda. I would recommend talking to her when you go in. Very friendly and even showed us was extremely nice and helpful during our stay at Waldorf Honda. I would recommend talking to her when you go in. Very friendly and even showed us the Blue book value for our car if we were to try and sell it ourselves. More

Excellent Service Department Last minute maintenance needed on my vehicle before I headed out on a road trip. Honda service dept were very accommodating. Prompt estimate provide Last minute maintenance needed on my vehicle before I headed out on a road trip. Honda service dept were very accommodating. Prompt estimate provided and services were completed with no delay and the staff were informative and friendly. I recommend Honda service to everyone. More