Waldorf Honda

Great Customer Service Brought a Honda Accord from here about four years ago. Great Service and a great car. always take my car back here for service and they have always b Brought a Honda Accord from here about four years ago. Great Service and a great car. always take my car back here for service and they have always been great. They even wash my car for me More

Abe and Ammie were great I'd spent a month looking for a Honda Accord Hybrid, came to Abe Gueye, and he found one. Abe is both a friendly and professional sales person. If y I'd spent a month looking for a Honda Accord Hybrid, came to Abe Gueye, and he found one. Abe is both a friendly and professional sales person. If you want a Honda, he's the man to see. Ammie Fox was also very friendly and helpful with the extras, but not pushy. They made the experience of buying a car less stressful and more enjoyable. More

Don't buy anything from this place! If you are looking for an honest salesman or dealership, a quality vehicle, good customer service matters to you, or you see an online price that you If you are looking for an honest salesman or dealership, a quality vehicle, good customer service matters to you, or you see an online price that you like, DON’T BUY ANYTHING FROM THIS PLACE. Not only are they not honest, have poor customer service, poor damaged vehicles, they don’t even honor the online prices they have posted. They even try to slip increases in that differ from your negotiation when you are signing documents without mentioning them. TOTALLY DISHONEST. I recently purchased a Lexus GS 350 from here. Before making this purchase, I owned an older GS 350. When I saw the car online, it looked really sharp. Once I got off work, I went to the dealership to check it out. When I got there and tested the car, I found out that the trunk wouldn’t open. When I asked about it. They indicated they were aware and would have Lexus fix it. That did not seem like a major problem or abnormal. So I consented…I later found out that the car had been pulled out of repair before it was fully inspected and repaired so someone could test drive it. Apparently, after that test drive they never bothered to finish the inspection and repairs. I should have known not to move forward with this purchase when there were discrepancies with the online price I was guaranteed, agreed to and what was finally financed. I stopped the finance guy as soon as I noticed. He acknowledge the discrepancies, walked out to ask about them and came back with some foolish story about the $500-800 being like house purchase closing cost changes. I now believe that to be some trick they play once you are signing documents. When I got it home, in addition to the trunk not working, there were a few other items that they missed. Here is where my saga begins… 1. When closing the deal, the salesman placed the temporary tags on the vehicle. So I did not notice until I got home that evening that the front license plate was screwed straight into the bumper. It was not centered and only one side of the plate was screwed in because the other hole was so far away. The salesperson had to have noticed it when he screwed in the plate but he never mentioned it to me. Apparently the front plate holder had been removed and no one replaced it. Everybody knows that in our area you need front and back plates to be compliant with the law. 2. The driver front side bumper was loose. The car is black and in the darkening night (it was like 6pm or so when I arrived), it looked spotless. Once I drove into my garage, I noticed there was a gap in the bumper from a missing clip. It was not totally secure. 3. At this point, I started testing everything all over again. I then noticed that the moonroof was broken. You have to play with it to get it sealed. 4. As I walked around the car under the light of my garage, there were about 6 paint nicks and 2 scratches on the passenger side door. They agreed to fix these items. I took it in. Pointed out all the items but when they brought the car back, there were 2 or 3 of the nicks that I pointed out to them still there. 5. Finally, I decided to review the manuals that were in the glove compartment. When I opened them, I noticed there were two sets of ES 300/350 manuals in the glove compartment. No GS 350. They took both sets of manuals and promised to provide GS 350 manuals. I’ve asked at least 5 times for the GS 350 manuals that they promised they would get. Still nothing. Every time I ask about them, they are like, “oh yeah, I’ll see what I can find around here.” I took the car in on a Wednesday for them to take it to Lexus for the repairs as they indicated they would do. They said it would take two days and I’d have my car by close of business on Friday. They gave me a Chevy Malibu as a loaner (I did say that I purchased a Lexus GS 350, right?). On Friday afternoon, no one had called me to provide any type of update on the status of the car. I called at least 5 or 6 times and no one could tell me anything. It was the weekend. I had plans and no idea on if I was going to have my car. If Lexus had to order parts, someone should have consulted me so I could have had my vehicle while the parts are being ordered. (However, I found out they NEVER took my car to Lexus. They kept my car and attempted to fix the issues themselves, without telling me about this change in plans.) After 6 or 7 more calls, around 8:30/9:00 pm I get an email saying they got busy and my car wouldn’t be ready until Tuesday. I was furious. Even though I raised concerns about the vehicle they placed me in and the extended delays, they NEVER offered to place me in a comparable car. On Tuesday, it was more of the same. Me waiting and calling and no one had any information. When I finally got someone they said it would be another day. This is when I found out they were working on it and not Lexus as they indicated. Now it is Wednesday, an entire week later and they haven’t been able to fix the car and have now taken it to Lexus. When I asked what they were going to do to make this right, I was told once it was repaired they could give me a free oil change… Can you believe that??? An oil change!!! I don't know what is more unbelievable, the fact they knew about these concerns while the car was on the lot and being advertised, or the totally unacceptable lack on communication and engagement during this repair. Totally unbelievable and more over, unacceptable. I’m still trying to resolve my issue but wanted to make sure no one else who uses the Internet to find a car wastes money or time on this place. My next emails will be going to the news outlets to get help. More

Just bought civic hybrid from Hal Stephen at Waldorf Honda Hal Stephen and sales manager Mike were great to work with and also made us happy in negotiating a great price. They also found the exact car we were Hal Stephen and sales manager Mike were great to work with and also made us happy in negotiating a great price. They also found the exact car we were looking for - color, options, etc. and traveled to get it and didn't charge us any extra. They also took care of a windshield wiper that was evidently damaged at some point in transportation had the car spotless when we picked it up. Overall a great experience and we would recommend them to others. More

Abe was Great Came here looking for a Honda Civic. Couldn't be more pleased. We got a great deal and worked with a great salesman, Abe. They didn't try to shove any Came here looking for a Honda Civic. Couldn't be more pleased. We got a great deal and worked with a great salesman, Abe. They didn't try to shove anything down your throat and I couldn't be more pleased. Thanks everyone. More

New Accord Purchase Received immediate assistance from Abe on finding the right car to fit my needs. Excellent knowledge of the vehicle and provided a zero hassle buying Received immediate assistance from Abe on finding the right car to fit my needs. Excellent knowledge of the vehicle and provided a zero hassle buying experience. Dealt with Ammie on upgrading some accessories for the vehicle, no problems and immediately located the upgraded items to ensure they were installed prior to leaving the dealership. Tyler in finance was efficient with all the finance paperwork and helped to adjust our maintenance plan and financing to make it fit our budget and driving style. Overall an outstanding buying experience, Would highly recommend the dealership to anyone looking for a new Honda. More

Mister S.T. at Waldorf Honda was great. Very attentive and was willing to take the extra time to get me exactly what we wanted. Good job. S.T. at Waldorf Honda was great. Very attentive and was willing to take the extra time to get me exactly what we wanted. Good job. More

A WONDERFUL EXPERIENCE I just purchase a 2014 accord hybrid one of my best car purchase I made. The car is wonderful great gas mileage 45mpg. Waldorf Honda has great mechan I just purchase a 2014 accord hybrid one of my best car purchase I made. The car is wonderful great gas mileage 45mpg. Waldorf Honda has great mechanics highly recommended. More

Exceptional Experience! We recently bought 2 cars from this dealership. Abe was our salesman and we highly recommend him and the entire team. They were very professional an We recently bought 2 cars from this dealership. Abe was our salesman and we highly recommend him and the entire team. They were very professional and yet personable. They went out of their way to make our deals happen. We have bought from Audi, BMW and other dealerships before but this is, by far, the best experience we've had. If you need or want a car, go see them, they will help you get into the car you want! More

30,000 checkup I have been bringing my Pilot here for service since I purchased it at Ken Dixon in Apr 2011. I have been solely responsible for ensuring the mainten I have been bringing my Pilot here for service since I purchased it at Ken Dixon in Apr 2011. I have been solely responsible for ensuring the maintenance of my vehicles my entire life and have been displeased (to say it lightly) many times with various repair shops. I am a tough reviewer. Even though I did not rate the service outstanding I would not at this point take my SUV to any other place right now. And I am saying this even though I have moved and my travel time to Waldorf is further. I have always been greeted by the staff in a polite manner and they have done generally what was requested by me and I usually take their recommendations. They could do better with ensuring the tire pressures are correct to include the spare. I use to get KD to detail my vehicle but have found someone else to do since it is no longer offered. I do keep my vehicle very neat to include under the hood and would appreciate same from you. I may sound displeased with the service but all in all I am not and would (as stated) continue to come to Waldorf. More specials would be appreciated for return customers. Thank you. More