Waldorf Honda

Content customer Wanted a quality SUV at a great price and got just that. Salesperson Deborah and Finance Mgr Bryan seem like great people. Good experience overall. Wanted a quality SUV at a great price and got just that. Salesperson Deborah and Finance Mgr Bryan seem like great people. Good experience overall. More

Great Buying Experience I wanted to purchase a vehicle for my wife's anniversary. I stopped a Honda of Bowie, but the manager negotiated so hard that I thought he really want I wanted to purchase a vehicle for my wife's anniversary. I stopped a Honda of Bowie, but the manager negotiated so hard that I thought he really wanted the car so I let him keep it and I left. I purchased a vehicle this weekend from Honda of Waldorf. I want to tell you about my experience there. I was gently contacted by Maria Perez. She was not too pushy, but was very informative and courteous. When I arrived on Saturday, my son and I were greeted by a smiling Bryanna Colder, the Sales Rep. She was very kind and attentive to our requests. Although she was new, she did her homework and was able to either answer my questions or find the answers and bring them back to me. She was very patient and confident of the great men and women who worked there. Once she understood what I wanted and provided the right vehicle, I was introduced to her sales manager whom I only know as Bert. He was friendly and knowledgeable. He worked with me until we had a number whereby we both felt comfortable and were happy. I have purchased six new cars in my life and this was the quickest and most convenient time I have ever experienced. I think this dealership and the people I worked with should be a model for others to follow when it comes to meeting, greeting, and selling a vehicle. I will wholeheartedly recommend them. By the way, they threw in a "Happy Anniversary" balloon for me to place on the car to complete the surprise for my wife. More

browsing for a new car and bought one I bought a car. They accomodated my concerns and I got the car and the leather seats that I wanted. The staff was friendly and courteous and very help I bought a car. They accomodated my concerns and I got the car and the leather seats that I wanted. The staff was friendly and courteous and very helpful when I went back a week later. More

Great Customer Service Brought a Honda Accord from here about four years ago. Great Service and a great car. always take my car back here for service and they have always b Brought a Honda Accord from here about four years ago. Great Service and a great car. always take my car back here for service and they have always been great. They even wash my car for me More

Abe and Ammie were great I'd spent a month looking for a Honda Accord Hybrid, came to Abe Gueye, and he found one. Abe is both a friendly and professional sales person. If y I'd spent a month looking for a Honda Accord Hybrid, came to Abe Gueye, and he found one. Abe is both a friendly and professional sales person. If you want a Honda, he's the man to see. Ammie Fox was also very friendly and helpful with the extras, but not pushy. They made the experience of buying a car less stressful and more enjoyable. More

Don't buy anything from this place! If you are looking for an honest salesman or dealership, a quality vehicle, good customer service matters to you, or you see an online price that you If you are looking for an honest salesman or dealership, a quality vehicle, good customer service matters to you, or you see an online price that you like, DON’T BUY ANYTHING FROM THIS PLACE. Not only are they not honest, have poor customer service, poor damaged vehicles, they don’t even honor the online prices they have posted. They even try to slip increases in that differ from your negotiation when you are signing documents without mentioning them. TOTALLY DISHONEST. I recently purchased a Lexus GS 350 from here. Before making this purchase, I owned an older GS 350. When I saw the car online, it looked really sharp. Once I got off work, I went to the dealership to check it out. When I got there and tested the car, I found out that the trunk wouldn’t open. When I asked about it. They indicated they were aware and would have Lexus fix it. That did not seem like a major problem or abnormal. So I consented…I later found out that the car had been pulled out of repair before it was fully inspected and repaired so someone could test drive it. Apparently, after that test drive they never bothered to finish the inspection and repairs. I should have known not to move forward with this purchase when there were discrepancies with the online price I was guaranteed, agreed to and what was finally financed. I stopped the finance guy as soon as I noticed. He acknowledge the discrepancies, walked out to ask about them and came back with some foolish story about the $500-800 being like house purchase closing cost changes. I now believe that to be some trick they play once you are signing documents. When I got it home, in addition to the trunk not working, there were a few other items that they missed. Here is where my saga begins… 1. When closing the deal, the salesman placed the temporary tags on the vehicle. So I did not notice until I got home that evening that the front license plate was screwed straight into the bumper. It was not centered and only one side of the plate was screwed in because the other hole was so far away. The salesperson had to have noticed it when he screwed in the plate but he never mentioned it to me. Apparently the front plate holder had been removed and no one replaced it. Everybody knows that in our area you need front and back plates to be compliant with the law. 2. The driver front side bumper was loose. The car is black and in the darkening night (it was like 6pm or so when I arrived), it looked spotless. Once I drove into my garage, I noticed there was a gap in the bumper from a missing clip. It was not totally secure. 3. At this point, I started testing everything all over again. I then noticed that the moonroof was broken. You have to play with it to get it sealed. 4. As I walked around the car under the light of my garage, there were about 6 paint nicks and 2 scratches on the passenger side door. They agreed to fix these items. I took it in. Pointed out all the items but when they brought the car back, there were 2 or 3 of the nicks that I pointed out to them still there. 5. Finally, I decided to review the manuals that were in the glove compartment. When I opened them, I noticed there were two sets of ES 300/350 manuals in the glove compartment. No GS 350. They took both sets of manuals and promised to provide GS 350 manuals. I’ve asked at least 5 times for the GS 350 manuals that they promised they would get. Still nothing. Every time I ask about them, they are like, “oh yeah, I’ll see what I can find around here.” I took the car in on a Wednesday for them to take it to Lexus for the repairs as they indicated they would do. They said it would take two days and I’d have my car by close of business on Friday. They gave me a Chevy Malibu as a loaner (I did say that I purchased a Lexus GS 350, right?). On Friday afternoon, no one had called me to provide any type of update on the status of the car. I called at least 5 or 6 times and no one could tell me anything. It was the weekend. I had plans and no idea on if I was going to have my car. If Lexus had to order parts, someone should have consulted me so I could have had my vehicle while the parts are being ordered. (However, I found out they NEVER took my car to Lexus. They kept my car and attempted to fix the issues themselves, without telling me about this change in plans.) After 6 or 7 more calls, around 8:30/9:00 pm I get an email saying they got busy and my car wouldn’t be ready until Tuesday. I was furious. Even though I raised concerns about the vehicle they placed me in and the extended delays, they NEVER offered to place me in a comparable car. On Tuesday, it was more of the same. Me waiting and calling and no one had any information. When I finally got someone they said it would be another day. This is when I found out they were working on it and not Lexus as they indicated. Now it is Wednesday, an entire week later and they haven’t been able to fix the car and have now taken it to Lexus. When I asked what they were going to do to make this right, I was told once it was repaired they could give me a free oil change… Can you believe that??? An oil change!!! I don't know what is more unbelievable, the fact they knew about these concerns while the car was on the lot and being advertised, or the totally unacceptable lack on communication and engagement during this repair. Totally unbelievable and more over, unacceptable. I’m still trying to resolve my issue but wanted to make sure no one else who uses the Internet to find a car wastes money or time on this place. My next emails will be going to the news outlets to get help. More

Just bought civic hybrid from Hal Stephen at Waldorf Honda Hal Stephen and sales manager Mike were great to work with and also made us happy in negotiating a great price. They also found the exact car we were Hal Stephen and sales manager Mike were great to work with and also made us happy in negotiating a great price. They also found the exact car we were looking for - color, options, etc. and traveled to get it and didn't charge us any extra. They also took care of a windshield wiper that was evidently damaged at some point in transportation had the car spotless when we picked it up. Overall a great experience and we would recommend them to others. More

Abe was Great Came here looking for a Honda Civic. Couldn't be more pleased. We got a great deal and worked with a great salesman, Abe. They didn't try to shove any Came here looking for a Honda Civic. Couldn't be more pleased. We got a great deal and worked with a great salesman, Abe. They didn't try to shove anything down your throat and I couldn't be more pleased. Thanks everyone. More

New Accord Purchase Received immediate assistance from Abe on finding the right car to fit my needs. Excellent knowledge of the vehicle and provided a zero hassle buying Received immediate assistance from Abe on finding the right car to fit my needs. Excellent knowledge of the vehicle and provided a zero hassle buying experience. Dealt with Ammie on upgrading some accessories for the vehicle, no problems and immediately located the upgraded items to ensure they were installed prior to leaving the dealership. Tyler in finance was efficient with all the finance paperwork and helped to adjust our maintenance plan and financing to make it fit our budget and driving style. Overall an outstanding buying experience, Would highly recommend the dealership to anyone looking for a new Honda. More

Mister S.T. at Waldorf Honda was great. Very attentive and was willing to take the extra time to get me exactly what we wanted. Good job. S.T. at Waldorf Honda was great. Very attentive and was willing to take the extra time to get me exactly what we wanted. Good job. More