Waldorf Honda

Unprofessional, Unethical & Worst Sales Management My wife and I came here to buy a new SUV with a car trade in and experienced the WORST and most UNPROFESSIONAL treatment by a car Sales Manager. I can My wife and I came here to buy a new SUV with a car trade in and experienced the WORST and most UNPROFESSIONAL treatment by a car Sales Manager. I can't recall his name, but he is the tall and muscular guy with long hair. The front line sales man was great to work with, but this manager shouldn't be working in this business. You won't miss him as he looks like he should be in the WWE versus sales and customer service. He will come at you with high pressure and high voice tone tactics, which will make you feel uneasy and annoyed. He was low-balling us by thousands less on our trade and only gave a few hundred dollars off the MSRP of the new SUV. When we balked at the numbers, he was accusing us like we had committed a crime for having shopped around our trade, as apparently they have access to all appraisals in the area, which is total BS. The only reason they knew what Carmax's offer was b/c my wife had left the appraisal paperwork in the car and they looked at it. But the worst was when he accused us of going to the Toyota down the street and getting a really low appraisal. We did go to the Toyota but never got an appraisal done. After I told them that I am going back to the Toyota to confront them b/c we did not give them our consent to do an appraisal, he went back to his manager and after 2 mins came back and made another pure BS story - apparently they brought the car to the Toyota for appraisal, which was extremely impossible as all it took them to do the appraisal was 5 mins. There was no way they could drive to the Toyota dealership, do an appraisal and come back in 5 mins. Again UNPROFESSIONAL, UNETHICAL and the WORST people to deal with. I thought car sales managers tactics had changed, but boy was I wrong. They still exist and this "bad apple" is in this dealership - avoid him or this car dealership and go somewhere else. Needless to say, we immediately walked out and bought a brand new SUV from another Honda dealership in VA. More

2017 Honda Accord Very professional and had good customer service! They had a very accessible store and a huge inventory or whatever you would like. Go see Lee and Mike Very professional and had good customer service! They had a very accessible store and a huge inventory or whatever you would like. Go see Lee and Mike! More

2017 Ridgeline AWD RTL Very pleasant buying experience. Jamar Epps, Maria Perez, and others were very helpful and knowledgeable. I would not hesitate to recommend Waldorf Ho Very pleasant buying experience. Jamar Epps, Maria Perez, and others were very helpful and knowledgeable. I would not hesitate to recommend Waldorf Honda to other potential customers. More

Attentive & Courteous Dylan W. and Kevin B. were a pleasure to speak with. They were attentive and courteous to my needs for buying my new car. Thanks guys! You ROCK! Dylan W. and Kevin B. were a pleasure to speak with. They were attentive and courteous to my needs for buying my new car. Thanks guys! You ROCK! More

Purchase of a 2017 Honda Civic The purchase process was an excellent experience. The sales representative, Jarren Drew, was extremely helpful and a pleasure to deal with. The warran The purchase process was an excellent experience. The sales representative, Jarren Drew, was extremely helpful and a pleasure to deal with. The warranty and finance representatives were also very helpful and efficient. However, waiting for the car to be prepped took entirely too long. I spent in excess of two hours after completion of the business portion before I took possession of the car. More

Finally a Honda Serv Dept that truly Appreciates t/Customers So nice and so very refreshing to receive service from a Honda Staff who truly recognizes that if not for their customers - they would not be successf So nice and so very refreshing to receive service from a Honda Staff who truly recognizes that if not for their customers - they would not be successful and therefore they make every effort to make their customers feel appreciated! I am very excited to have a new Honda Service Home! Thank you to all who assisted me from my very first phone call up until my arrival! The nice Receptionist (who sets the tone for any establishment), Tony who was very helpful, Nice lady who checked me in when I arrived, The Serv Dept. Receptionist who checked me out, Gentleman in Parts Dept and of course - a very special Thank You to John M, who is so friendly and warm and who made my first Waldorf Honda experience/visit like a visit with an old friend. ;o) More

Best experience that we've had with a new car purchase Jamar Epps, was extremely professional, down to earth and knowledgable about the vehicle that we were purchasing (2017 civic EX-L). We would 100% recc Jamar Epps, was extremely professional, down to earth and knowledgable about the vehicle that we were purchasing (2017 civic EX-L). We would 100% reccommend him to friends, family and coworkers. More

Great Steve did a great job assisting me in the terrible deal at passport and utting me in my 2017 Honda I will recommend him to everbody Steve did a great job assisting me in the terrible deal at passport and utting me in my 2017 Honda I will recommend him to everbody More

Wonderful Experience as a New Buyer Wonderful experience for me as a new buyer and knowing that Honda cars is what me and my husband loves so much (we had accord, civic & odyssey). Happy Wonderful experience for me as a new buyer and knowing that Honda cars is what me and my husband loves so much (we had accord, civic & odyssey). Happy talking with Mr. Hal, Ms. Maria & Ms. Pam. More