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Waldorf Ford

Waldorf, MD

4.0
186 Reviews

2440 Crain Hwy

Waldorf, MD

20601

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Showing 186 reviews

December 22, 2022

Recently purchased a used truck it's been extremely hard to get it serviced. Check engine light is on and display screen freezes up. More

by DJOHNSON_1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
Dec 24, 2022 -

Waldorf Ford responded

Hi, we are so disappointed to learn of this situation you have described. We will have a member of our management team reach out to you.

December 10, 2022

Professional. Courteous. Knowledgable. Well organized. Efficient buying process. I've purchased multiple vehicles from this dealership and had a great experience e More

by TheToddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Sachs
Dec 12, 2022 -

Waldorf Ford responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 04, 2022

My experience was great I flew in to DCA and Tony the salesman was there to meet me at 6:30 am we went breakf6and had a wonderful conversation then went to the dealership where we finalized the transacti More

by bcrandall36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Thompson
Dec 05, 2022 -

Waldorf Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tony here at Waldorf Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2022

Exceptional Service - I have been using Waldorf Ford for more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. T More

by C Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda and Eric
Dec 05, 2022 -

Waldorf Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 01, 2022

Completely booked and first available appointment was the end of December. Service manager made it work. More

by Bigjay65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bell
Dec 03, 2022 -

Waldorf Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 25, 2022

We have purchased 2 vehicles in the passed 20 years and have utilized them for service several times. More

by ShAwn.gilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 27, 2022 -

Waldorf Ford responded

Hi Shawn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 21, 2022

Good work but broke something and didn't fix it made an excuse saying the part just came off by it self...it was in perfect condition before I took it there More

by Bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Nov 23, 2022 -

Waldorf Ford responded

Hi Bowman, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Waldorf Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We will have a member of our management team reach out to you.

November 20, 2022

Lost my vehicle due to a motor vehicle accident went shopping to multiple car dealership..Waldorf Ford was my last stop was very please wit the man that helped me (Tony Thompson)…He really went out his More

by Kisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Thompson
Nov 22, 2022 -

Waldorf Ford responded

Hi Kisha, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 04, 2022

This was a great experience. Deondrae is an asset to this dealership. Fast professional service! More

by mgmsr1947
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deondrae, Jacky and Debbie
Nov 09, 2022 -

Waldorf Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 25, 2022

Even though it took 3 weeks to get an appointment with this dealership. I was unable to get a response from any other dealership in the area. They kept my car for a month and basically kept me aware of al More

by ramay80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 02, 2022 -

Waldorf Ford responded

Ramay80, thank you for sharing this recent experience with us. We regret to hear you initially had difficulty scheduling an appointment with us but are happy to hear your Mustang is running like new again! We hope you will give Waldorf Ford another chance to provide you with a 5-star experience!

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