Waldorf Ford

Not Satisfied with my problem Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty????? More

treated me very well all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team also treated me well thanks for all your time spent with me More

Excellent Experience! This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the e This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the exact vehicle I wanted at a great price! I couldn't be more pleased with my experience. More

Accommodating attitude Ford Dealership at Waldorf has great customer service. Sales staff courteous and helpful. They may not have the lowest price and they make no such cl Ford Dealership at Waldorf has great customer service. Sales staff courteous and helpful. They may not have the lowest price and they make no such claim. However, no hidden fees, unforeseen charges exist. No hassle pricing something I like. They offer various options too. Meaning, vehicles comes with different packages. If certain futures such as sun roof is not for you, no need think how to pay extra for that vehicle. Waldorf Ford have exact same vehicle without sun roof, less price. This goes on. My experience was with ecoboost engine, cost about $1000 more then regular 3.6 L V6 engine. They had exact same car without ecoboost. I purchased it. I cannot tell you enough to deal with a dealership that you do not have to worry about over paying for something or missing out on something. More

flexable I dealt with Bruce Peters in purchasing a work for our company. There were changes that were made throughout the process. Bruce made the changes wit I dealt with Bruce Peters in purchasing a work for our company. There were changes that were made throughout the process. Bruce made the changes without any problems. He didn't try to put us in a vehicle we didn't want. More

Excellent Spent months on the horrible ford corporate website looking for the truck I wanted. With one phone call to Adam he had it located and enroute to their Spent months on the horrible ford corporate website looking for the truck I wanted. With one phone call to Adam he had it located and enroute to their dealership the next day and made a few modifications to it for me. He had all of the paperwork ready to go so that when i got there from NY all I had to do was sign and drive. More

experience with Waldorf Ford Walked into the dealership on October 22nd, met with Dominic Delph. he was the used car salesmen that I worked with. I immediatley told him I wanted a Walked into the dealership on October 22nd, met with Dominic Delph. he was the used car salesmen that I worked with. I immediatley told him I wanted a new vehicle, he escorted me to the new car sales and I picked out a car and test drove it. The experience I had was amazing, I explained that I wasn't a patient person, he has me fill out a application, took it to Reggie Rainey and they submitted it. Mr. Rainey said that rather than have me wait he wanted to submitt it to another place on Monday of which he did. I got an approval on Monday and Monday evening I was driving out the lot with a new car. More

GREAT! I am very thankful for the experience I had at Waldorf Ford. I went in wanting to buy a 2017 Ford Explorer. Even though they tried to really work wi I am very thankful for the experience I had at Waldorf Ford. I went in wanting to buy a 2017 Ford Explorer. Even though they tried to really work with me, I realized that Ford Explorer was not my best option at this time. So I went back in and knew that I wanted a Ford Edge and what I wanted to pay and they were very helpful in helping to get to that payment. I also enjoyed working with the sales rep Bill. He was so very friendly and entertaining and he helped to explain everything to me. I am VERY happy with the car I receive and the service I got. I would recommend anyone to go there for a new car and ask for Bill Millman. More

Do not know what to believe Have been a customer for years on end. When it came time for our daughter to get a vehicle so that she can go back and forth to college, My wife and Have been a customer for years on end. When it came time for our daughter to get a vehicle so that she can go back and forth to college, My wife and I went to Waldorf Ford to see what they had. We found a used [1 year old] Ford Focus and thought it would be ok. We signed the paper work and received certifications that the vehicle was gone over and everything was checked out ok and in good working order. My daughter goes up to Towson, MD for college and the Ford Focus over heats. HUH? We tell her to take it to a Ford dealer up there to have it looked at. The small "interior" radiator was shot, the oil needed to be changed, the air filter was "packed", the interior filter was bad, on and on and on and on. I talked to the mechanic up in Towson and he swore that everything needed to be fixed. I told him to hold off and I contacted Waldorf Ford to find answers, but they swore that everything was fine. Now, here I am between a rock and a hard place trying to decide if Waldorf Ford did NOT service the vehicle as stated or was the mechanic up in Towson lying. So now, I am very hesitant to have any work done at Waldorf Ford or buy any vehicles because I do not know what to believe nor trust them anymore. More

Used Car customer service the worst I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads we I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads were put on wrong. I never had pads put on and why would I after having the vehicle for so short of time. The service department discovered the issue. So I figured I would talk to the sales people from the use car side were I bought the vehicle. Wrong.....the service manager Jay Wedding was the worst person I had ever had to deal with. After a brief going back and forth about the issue. I asked him for the original inspection for the used vehicle to see if the brakes were legally inspected before I bought the truck. What do you no all of a no one has that paperwork. That made me believe something underhanded was done. I gave him a day to have that paperwork, Next day nothing and on top of that he refused to do anything about the problem I had with the truck. Did not want to talk to me anymore about it. All he said was "I can not help you". WOW after buying a $33,000 dollar vehicle I had to deal with this. The only person that worked with me was the service manager. He worked with me and I really appreciate that guy. No need to say I will NEVER EVER buy another vehicle Ford used car side again. They suck. But I will continue taking my truck for service. More