Waldorf Ford

The $180 diagnostic fee is ridiculous. Especially when the problem (known when dropped off) and probably took 10 minutes to confirm. The dealer wanted $400 to diagnose and replace an $80 p Especially when the problem (known when dropped off) and probably took 10 minutes to confirm. The dealer wanted $400 to diagnose and replace an $80 part that took me 15 minutes to replace. I know they're in business to make money and people pay it, but the prices are stupid high. More

Doing business with the team at Waldorf Ford was awesome. We aren’t from Maryland but when we learned that they had the 2022 Ford Maverick in the exact model and color we wanted, we reached out to them. They We aren’t from Maryland but when we learned that they had the 2022 Ford Maverick in the exact model and color we wanted, we reached out to them. They confirmed it’s availability and within a couple of hours, we were on our way to Maryland to go and pick up the newest edition to our garage. We were originally told by local Ford dealership that no one had them in stock but Waldorf Ford came through, providing excellency in customer service and we couldn’t be more grateful. Shoutout to the team at Waldorf Ford, more specifically Ameisha, Thomas, Jackie and Fred for ensuring that things went smoothly for us upon arrival. I would recommend 10/10 for anyone on the hunt for a new vehicle. This team will take great care of you so stop in and give them an opportunity to make your new car dreams come true like they did for me and my wife. More

Well: The recall for the roof and windshield replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job cleaning up afterwards, dirt/dust throughout the surface areas, as well as foot prints on the front passenger seat. I understand the replacement work was performed by Toyota, that's is not an excuse for Ford, this entire project was doomed from the start, from lack of communication, repair scheduling, etc,...and waiting over two hours just for a loaner car, which was not comparably to my vehicle, and what's with the call center. You have to let the phone ring up to twenty time's before someone answers,.What a disappointment. More

It Took A Month To Get A Transmission Appointment Due To Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! More

They are always accessible when I need service, and the staff are very courteous when I arrive staff are very courteous when I arrive More

The service team resolved a complex intermittent four wheel drive issue. They put in the extra time to make certain they had the correct cause and didn't just focus on the obvious symptoms. wheel drive issue. They put in the extra time to make certain they had the correct cause and didn't just focus on the obvious symptoms. More

The service department is easy to assess. The service team courteous and appear to be knowledgeable. team courteous and appear to be knowledgeable. More