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Waldorf Ford
Waldorf, MD
184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 184 reviews
February 26, 2022
Well: The recall for the roof and windshield replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job cleaning up afterwards, dirt/dust throughout the surface areas, as well as foot prints on the front passenger seat. I understand the replacement work was performed by Toyota, that's is not an excuse for Ford, this entire project was doomed from the start, from lack of communication, repair scheduling, etc,...and waiting over two hours just for a loaner car, which was not comparably to my vehicle, and what's with the call center. You have to let the phone ring up to twenty time's before someone answers,.What a disappointment. More
by garry.louers.sr
Employees Worked With
Eric Krouse/random service personnel
February 24, 2022
It Took A Month To Get A Transmission Appointment Due To Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! More
by BALL4OUR
Employees Worked With
Drew Was Nice And The Mechanic Who Called Me To Tell Me The Car Was Done & Ready.
February 14, 2022
The service team resolved a complex intermittent four wheel drive issue. They put in the extra time to make certain they had the correct cause and didn't just focus on the obvious symptoms. wheel drive issue. They put in the extra time to make certain they had the correct cause and didn't just focus on the obvious symptoms. More
by charles.mccollister
Employees Worked With
Dave Bell, 770
January 30, 2022
Had an appointment for an oil change, I also had another concern with the check engine light being on. The oil change and other concern was taken care of in a timely manner while I waited. Very good custome concern with the check engine light being on. The oil change and other concern was taken care of in a timely manner while I waited. Very good customer service on this visit. More
by Equipmech3
Employees Worked With
David Bell was the service manager, not sure what mechanics name was.
