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Waldorf Chevrolet Cadillac
Waldorf, MD
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 68 reviews
November 27, 2023
I purchased a brand new Silverado and was assisted by Mr. Kevin Jones. He was awesome, professional, friendly and made it pretty easy for me. Finance department was super friendly and seamless. Had an amazin Kevin Jones. He was awesome, professional, friendly and made it pretty easy for me. Finance department was super friendly and seamless. Had an amazing experience at Waldorf Chevy!! More
by Tony Malaspina
Employees Worked With
Kevin Jones
November 06, 2023
Purchased a 2020 Chevrolet Silverado from this dealer in 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” when very light acceleration such as after a turn. Because it is intermittent, it took a while for Lexington Park to verify it. They said that they thought it was a transmission issue and I should take it to Waldorf because they have a transmission mechanic.I dropped it off on Sept 5 and I gathered some personal items. I explained to the service advisor the problem and left with my ride(wife). About a mile down the road she asked me if I got her sunglasses ($200 Costas) and I said no I forgot but they were in the glove box and no one should be going in there. After 2 weeks during which time I was conveying symptoms as well as the Lexington Park service advisor that said to have them call him and he could help with verification (I can provide screen shots of the conversation with Waldorf), I went to pick up the truck understanding that the problem is intermittent was willing to try again later, but then they hit me with a bill for $200 diagnostic fee even though the truck was still under warranty. One said “ well I have to pay the technicians. As I was leaving, one of the technicians (?) saw that I was very upset and he apologized and seemed to care, but no one else did. Then the next day my wife got in the truck with me and reached for her sunglasses and they were gone. So, in the end we are out $400 with absolutely nothing to show for it. Had all our service work done there on our 2016 Escalade , oil changes , tire rotations, etc until it was out of warranty , but I don’t think I will ever go back there. More
by Ralphowens434
Employees Worked With
Don’t know, don’t care
September 23, 2023
I purchased a leather bed cover for my truck with an assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my at assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my attempts to avail the warranty have been unjustly denied, citing reasons that contradict the assurances given at the point of sale. Furthermore, I discovered an unethical and fraudulent charge of $500 for a bed liner that not only was never discussed with me but also was never installed. This charge only came to light recently, and I am deeply frustrated and disappointed by this deceptive practice. Imagine paying interest for 3 years on a product that I have never purchased but charged for… So far I’m filing an official complaint to -Maryland Department of Transportation Motor Vehicle Administration -Maryland Attorney General (Fraudulent Practice Department) -Chevrolet Customer Service Complaints Department -Better Business Bureau Will see what’s the outcome but what’s important is stop these thieves from continuing their fraudulent practices so we all live in a safer environment!!! More
by Fg
Employees Worked With
Heather LaFollette
September 04, 2023
We saw a car on their website and we were contacted by Marlon. We live in NY and weren’t sure we wanted to make the trip. Marlon was great had all the information we asked for and gently followed up with Marlon. We live in NY and weren’t sure we wanted to make the trip. Marlon was great had all the information we asked for and gently followed up without any pressure. He even picked us up at our hotel when we arrived. We were able to do the deal and buy the car and drive it home in one day. The dealership was professional and we recommend them highly also the price was better than comparable cars in NY. Both Marlon and Ken were pleasant and professional and we love our new car! More
by NYbuyer
Employees Worked With
Marlon McLean, Ken Duckworth
August 12, 2023
I contacted Waldorf Chevy about A car online requesting a out the door quote. I wasn't sure if I wanted a toyota or chevy so I went and test drove there vehicle. I decided to go with the chevy but they were out the door quote. I wasn't sure if I wanted a toyota or chevy so I went and test drove there vehicle. I decided to go with the chevy but they were not able to match the price that I received in virginia. The sales consultant larry williams and his manager were very professional. Even though we couldn't make a deal there was no pressure. A highly recommend this dealer. Their price was more than fair but it comes Price sometimes. Just want to thank Waldorf Chevy. More
by shanesmith162
Employees Worked With
Ilarry williams And the sales manager
July 15, 2023
Waldorf Chevrolet & Cadillac has set the bar across the board for anyone looking for a perfect customer experience. From the moment I reached out with a brief inquiry via email and by phone my salesman Mr. board for anyone looking for a perfect customer experience. From the moment I reached out with a brief inquiry via email and by phone my salesman Mr. Marlon McLean was very, very responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process from the test drive through working with the finance team etc. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled the entire team kept going above and beyond in every aspect of my purchase! This dealership is Outstanding and I highly recommend them especially my salesman Marlon and the Sales manager Ken! Great experience, was very good and the sale took place very quick and was able to secure transportation the same day after the purchase. They sent two guys so I could drive my wife's Car home and they got my new car home in right behind me OUTSTANDING!!! And the best part was it was the BEST PRICE on that model of Chevy Tahoe 2021 low miles on the Entire EAST COAST I checked 100s (REALLY) of dealers and they were by far the BEST PRICE!!!!!!!!!!!!!!! bar none. F.Barrett Happy, Happy Customer! Love my new TAHOE!!!!!!!! Great Experience!!! More
by fbarrett1
Employees Worked With
Marlon Mclean Salesman Kenneth Duckworth Used Car Manager
April 24, 2023
Frank did an awesome job with getting us into the exact car I wanted. There was no back and forth and no trying to get us into something we didn’t want. This is the 4th car we have purchased from him and t car I wanted. There was no back and forth and no trying to get us into something we didn’t want. This is the 4th car we have purchased from him and this dealership and we will keep coming back. More
by D
Employees Worked With
Frank (unsure of last name), Heather LaFollette
March 14, 2023
February 2023, my father and I went to this dealership to purchase a truck. My father wanted my name to be on the title as a co owner, not co signer. The car was purchased, not financed. Miguel Vivar asked m purchase a truck. My father wanted my name to be on the title as a co owner, not co signer. The car was purchased, not financed. Miguel Vivar asked me to complete a partial form with questions. Before completing the form I asked Miguel if he was checking my credit, he answered no. I didn’t give anyone permission to check my credit, nor did I provide anyone with my social security number. To my dismay, I found out a few days later that a credit check was done and that is exactly what I did NOT want. I am very disappointed that a hard inquiry is reflected on my credit report for two years. Spoke with a manager, Ahmad who gave a bunch of BS excuses and that he would look into the matter and call me back. No call back. I also emailed a manager, B. Turner and I have not received a reply. This is bad business and totally unacceptable. Update: Spoke with manager, B. Turner. He stated that I completed a credit application which is untrue and he stated that he is unable to email or mail proof of the alleged application. Another manager, Ahmad stated on Saturday that someone by the name of Chris was working on the matter of removing the inquiry from my credit report. Also, there is a similar complaint filed with the Better Business Bureau. More
by penn2586
Employees Worked With
Heather LaFollette
March 07, 2023
JAMES Eason and the sales managers (Ahmad) in particular have been very very helpful. Ahmad was especially helpful in helping me deal with an after sale issue involving a leaking tire in which the warrant have been very very helpful. Ahmad was especially helpful in helping me deal with an after sale issue involving a leaking tire in which the warranty wasn't registered yet. They were "stand up" guys and there were no surprises. And, when the promised something, it was delivered "on time." I really like this dealership and will drive extra to use them. More
by markr6975
Employees Worked With
james Eason
December 19, 2022
The dealership is very professional and always gets me in and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend More
by Jeezy 2
Employees Worked With
Cheryl , Sheri , GM Brandon Turner , Heather LaFollette
