Waldorf Chevrolet Cadillac

One of the worst experiences I have ever had from a dealership. Requested they check my brakes because of squeaking noise I was hearing. They diagnosed the situation to be hot spots on the brakes and dealership. Requested they check my brakes because of squeaking noise I was hearing. They diagnosed the situation to be hot spots on the brakes and said it was normal. Explained the car was still under warranty and didn't understand why this problem couldn't be resolved. Service Manager gave me a write showing the hot spots on the rotors is common in these cars but still wouldn't fix the car. I live 5 min from that dealership and you couldn't pay me to take my car there ever again!!! xxxx poor service!! More

The financial department doesn’t take their job seriously, they didn’t process my payoff in a timely manor and I had to come out of my pocket with more money. They had a 10 day payoff quote and did seriously, they didn’t process my payoff in a timely manor and I had to come out of my pocket with more money. They had a 10 day payoff quote and didn’t payoff car until the payoff amount went up More

Probably the worst experience I have ever had. Not only are the service technicians uneducated/non-certified to work on the vehicles, but their explanations were also poor. At least advise that yo Not only are the service technicians uneducated/non-certified to work on the vehicles, but their explanations were also poor. At least advise that you will try and get an answer versus, "I do not know what to tell you". A waste of time. I will travel additional miles to Jim Coleman of Bethesda or other, to avoid this service center. More

I scheduled a service appointments for May 2 @9:30 am. I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 3 I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 30. They were booked for the day and if I would like to leave my car they could get to it the following day. That was the second and last incident for me at Waldorf Chevy/Cadillac. I will drive to Alexandria. More

It would have been a 1 star but the manager tried to make it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would be a couple of hours. I asked for a ride back to work. They said that the shuttle would be right back. After 45 mins shuttles wasn't back. I set up an uber and went back to work. Around noon I called. A nice lady named diamond picked up said my service advisor was out but let me leave a message. 230pm I didn't hear back so I called. I spoke to diamond again and remaindered her of my call. She put me in touch with the guy who checked me in who said he wasn't my advisor. He then said he was going to go out and check with the mechanic to see where my car was in the process. He left me on hold for 15 mins. I hung up and called back which went to some voice mail, so I left a message. Tried again and still just got the answering machine. I then get a ride down at 4pm. I am greeted by antionio who I have not met with yet. He looks me up and I explain the above situation. He apologies and says he was my advisor I explained to him that the guy next to him was the one who originally greet me and switched over to antionoes co.puter to check me in. I told Antonio that this guys was the one who left me on hold and didn't follow up. He said he was going to check on my car. 7 mins later he comes out and says my car was never put in and he needs me to bring it back tomorrow. He apologizes for not have a rental. I ask to speak to a manager. Heather I think comes out and I explains the same situation. She says the same thing and offered to pay for the uber I took earlier which in the end she never did. Antonio said he has a guy right at 8am that will work on my car. I show up at 745 drop my car off got the shuttle the guy who drove the shuttle was great. I called back around 11am to see if my car was done and was told they only got the bumper off. And it would still be a couple of hours. I show up at 3pm on the dot and they wrapped it up brought it out said they wanted to wash it I drive out there close to 4pm. More

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Call Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac. More