Wagner Kia of Shrewsbury

See Petar in sales for a great buying experience We just bought our new car from Petar and are very happy with the service we received He made the entire process easy and comfortable. We just bought our new car from Petar and are very happy with the service we received He made the entire process easy and comfortable. More

Great Dealership. Avoid Edwin. I went to Wagner to test drive a CPO Kia Sorento with the intent to purchase if nothing was wrong with the vehicle. I made an appointment. When I got I went to Wagner to test drive a CPO Kia Sorento with the intent to purchase if nothing was wrong with the vehicle. I made an appointment. When I got to Wagner there was an "event" going on and the place was manic. They did not remember my appointment and did not have the car ready to drive. I did have the pleasure of working with Zulimar who is very sweet and genuinely interested in helping me. When I was ready to talk prices, however, Edwin approached us and that's when the visit went sour. He was aggressive, pushy, rushed, and made it very clear that it was a busy day and he did not want our business because we were firm on our price (cash). He actually told us to go to another dealer! So we walked out. The next day, I get a call from Edwin asking if we were still interested in the vehicle. I said yes, if you meet our price. He said he could do it if I came up $100. I agreed and he said he would run it by the General Manager and then call me back. Never called me back. Instead, he sent a curt e-mail basically stating that I had to agree to finance with them or the price would be increased another 2K! That was a very unprofessional move in my opinion. I e-mailed the General Manager, Joe, to inform him of the sullied "deal" and his unprofessional staff. Then I got a call from Joe. This is where I became impressed with the dealership again. Talking with Joe was like talking with a friend. He apologized and worked with me on purchasing the car in a very straightforward manner. I wish I had be able to work with him from the start! It was obvious that he cared about his business and clients. Overall, I do think it is a good dealership and I was just unfortunate enough to come on the wrong day and speak with the wrong person. More

Thrilled and Amazed by my Experience I traveled to Wagner Kia to test drive a Toyota RAV4 I found on their beautiful website. As a life-long Toyota owner I was certain of one thing - I wa I traveled to Wagner Kia to test drive a Toyota RAV4 I found on their beautiful website. As a life-long Toyota owner I was certain of one thing - I was buying a Toyota or nothing else. When I got there, the RAV4 was being cleaned (I arrived early), so I decided to test drive a Kia Niro for comparison sake. After a lengthy ride around Shrewsbury, I returned to the dealership and immediately told David, my sales representative, that I no longer wanted to drive the RAV4. I was hooked. I worked with David and Shaun to put a plan together for what I could afford. No matter what request I made it was honored. I was surprised at how easy the process was and how incredibly laid back the staff was. No pressure at all. They even took two of my old clunker Toyota’s off my hands at incredible trade value! Eventually I met with Chontell to finish up financing paperwork, and before I knew it I was driving away in my very own Kia Niro at 50+ MPG. I couldn’t be happier with my experience. More

Very Impressed! I was very impressed with the treatment, respect and no-pressure attitude of the sales team when I purchased my new Kia Sorento. David Caraballo, the I was very impressed with the treatment, respect and no-pressure attitude of the sales team when I purchased my new Kia Sorento. David Caraballo, the Sales Consultant. is very knowledgeable regarding all the options of each vehicle. He did everything he could to make my car buying experience a very positive one. He was very polite and took the time to walk me through the sales process. If I had questions regarding my vehicle and called David, he would return my calls within an hour, even on his day off. Sean Girouard, the sales manager, spend a lot of time with me and helped me find a price that fit my budget. When the color I wanted was not on the lot Sean found me the color I wanted. Chontel, the Finance Manager, took great care of me , also. This is my second Wagner Kia SUV I have purchased. The service dept. is great, too. I have returned to Wagner Kia to buy a new SUV because I am always treated fairly and courteously. More

Fantastic service and not pushy Bought a CPO Kia Optima. The staff was amazing. Especially Jeremy who helped me with everything and made my first car buying experience as pleasant Bought a CPO Kia Optima. The staff was amazing. Especially Jeremy who helped me with everything and made my first car buying experience as pleasant as it can get. No one is pushy, which is a rarity these days. More

Great experience My representative Zulimar Ramirez went above and beyond getting me into a new vehicle. She couldn’t have done a better job! Thank you so much. I will My representative Zulimar Ramirez went above and beyond getting me into a new vehicle. She couldn’t have done a better job! Thank you so much. I will always come back for any vehicle that I will ever purchase! More