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Waco Hyundai

Waco, TX

Overview
Reviews
3.7
1,040 Reviews
Call Dealership (254) 218-3567

4200 S Jack Kultgen Expressway

Waco, TX

76706

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Showing 1,040 reviews

February 16, 2022

I signed papers & gave down payment. Car kicked parking sensor codes, was going to take at least a couple of hours. I needed my vehicle back as I had to pick up my daughter & was already More

by CHARLANE_THOMPSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Kirkpatrick was great!, Matt Murrey, Thomas Gentz, Bill Knight, Justin Chavez
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Feb 18, 2022 -

Waco Hyundai responded

Charlane, We are very sorry for the entire issue. The sensor codes that came up after you had taken delivery of the vehicle and left the dealership. While they are rare they sometimes occur. The issue was identified and corrected, actually the issue was a very simple fix. We hate the car deal did not work out as we come to work every morning to sell cars not take them back. You asked to cancel the deal and for your down payment back, you were not happy despite our best efforts. We cancelled the sale and refunded your money. After we agreed to cancel the sale and were in the process of refunding your money you stood in the middle of the showroom floor talking very loud disturbing the other prospective buyers and disrupting business. The General Manager did ask you to leave and not return. The vehicle's sensor issue was corrected before you left the dealership, the vehicle has been sold to a very happy customer.

February 15, 2022

service department was fantastic. very helpful, fast, and courteous. kept me informed on progress of auto More

by vlf7022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan - 5 stars or as high as you can go
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February 15, 2022

This bunch is caring and considerate. They deliver superior service. I will keep taking my car there. More

by PRISSCOTT109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malvaez, Bill Knight
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February 12, 2022

Never follow up, never call back, no use of previous knowledge of the vehicle, do not keep notes - we have to go through everything every time we talk to them. More

by juliebarnum05
Recommend Dealer
No
Employees Worked With
Bill Knight
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Feb 17, 2022 -

Waco Hyundai responded

Hi Julie, thank you for bringing this concern to our attention. Our guest relations team will be reviewing the details of your case.

February 12, 2022

It was one of the nicest customer service you will all get out! Will recommend More

by EMILYHICKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Owens, Ramsey Ruiz
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February 11, 2022

The guy at the check in desk was on the phone when I arrived, he never acknowledged my presence. More

by calyoungtessjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
February 09, 2022

The service department stepped up to schedule service for our Tucson. Heater not working properly in February. While they were diagnosing problem Clayton White showed us the new Tucson . My wife saw one she More

by MLARM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton White
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February 08, 2022

Bill really appreciate the help you did on getting my vehicle in and worked on in a timely manner. More

by marleevannorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
February 03, 2022

Made appt at 330 but arrives early at 3:15 told us it would takes hour? I know it would have be ready & at least 30 minutes til we communicate it’s got done faster than we expected More

by outlawcowgirl04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam May, Bill Knight
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Feb 17, 2022 -

Waco Hyundai responded

Glad we were able to get your car done faster than expected and get you in earlier than you were scheduled for. Please consider changing your star rating to reflect the awesome service you mentioned. Thank you

February 02, 2022

the service manager is very knowledgeable and takes care of his customers needs promptly very friendly and concerned with all his customers that he is dealing with. More

by zuzugrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
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