Waco Hyundai

Very friendly and professional. My experience here went smoothly. Aston was great and was very helpful throughout the whole process. Definitely recommend! My experience here went smoothly. Aston was great and was very helpful throughout the whole process. Definitely recommend! More

THIS PLACE IS AMAZING! ! They did everything they could to make sure my wife and I left the lot with our very first Hyundai AND a brand new vehicle. Tamrah, Shannon, and JP ! They did everything they could to make sure my wife and I left the lot with our very first Hyundai AND a brand new vehicle. Tamrah, Shannon, and JP are the best people I have ever met at a car dealership and will definitely be referring people to them. We are very thankful for them and all their hard work in getting us approved! More

I am very satisfied with the service department at the Hyundai dealership in Waco, TX. I want to thank Mr. Danny and his colleagues for the way they handled the replacement of the amber lamps/reflectors o Hyundai dealership in Waco, TX. I want to thank Mr. Danny and his colleagues for the way they handled the replacement of the amber lamps/reflectors on my 2024 Hyundai Sonata N-Line—which had condensation issues—under the Hyundai warranty. The next step is replacing the front bumper. Without a doubt, I recommend this dealership and service department 100%. Thank you. More

Brent Pinedo is the best salesman. This guy helped my family tremendously. I could never thank him enough. Waco Hyundai has a customer for life. Thank you guys! Really from the bottom This guy helped my family tremendously. I could never thank him enough. Waco Hyundai has a customer for life. Thank you guys! Really from the bottom of my heart. More

I am writing this review to share a deeply frustrating experience with Waco Hyundai’s used car sales department. While the initial interactions appeared promising, the final outcome revealed a severe lack experience with Waco Hyundai’s used car sales department. While the initial interactions appeared promising, the final outcome revealed a severe lack of internal coordination, basic inventory tracking, and respect for a serious buyer’s time. My process with this dealership spanned nearly a week, beginning on Friday, June 12th, when I scheduled an appointment. Over the course of this process, I interacted with three separate individuals who had the word "Manager" somewhere in their title. I was a proactive and communicative customer, especially due to the fact that I am located in Houston and would be going out of my way to travel to Waco to purchase the vehicle. Friday, June 12th: Scheduled appointment to drive vehicle with intent to purchase. Saturday, June 13th: Submitted financing applications and received an initial quote. Monday, June 15th: Received an updated quote. Tuesday, June 16th: Confirmed directly with management that they would accept draft payments. Wednesday, June 17th (5:20 PM): Re-confirmed my appointment for the following day and explicitly stated we would be arriving to purchase the vehicle. Thursday, June 18th: At 8:00 AM, I received an automated text confirming my appointment. Shortly thereafter (and after already getting myself and my two young children loaded in the car and en route), I was informed that the vehicle was not on the lot because it had been taken to the manufacturer for alleged warranty maintenance. They had no idea when the vehicle would be back. To make matters worse, I received a subsequent phone call from dealership staff asking if I was still coming in - demonstrating that their team was completely unaware the car was gone. A review of the CarFax history shortly after this call (by me) showed the vehicle had actually been serviced days prior, on Monday. Allowing a committed buyer to proceed through an entire week of financing, paperwork, and scheduling while coordinating with three different managers only to fail at basic inventory tracking and send a vehicle off-site for maintenance is thoroughly unacceptable. I spent days taking all the right steps to ensure a seamless transaction, only to be met with staggering disorganization and zero internal accountability. If you value clear communication, operational transparency, and basic professional courtesy, I strongly suggest looking elsewhere. More

Your new place was very nice, and so big. The staff was so professional, and so very helpful. They did an amazing job on my Kona. I gave them a 100 percent rating. Pamela Brown The staff was so professional, and so very helpful. They did an amazing job on my Kona. I gave them a 100 percent rating. Pamela Brown More

Nice and friendly and make sure everything was done she didn’t let us down didn’t let us down More

I appreciate the help I got from Brent and finance department for getting me into a new car. I am definitely loving it. department for getting me into a new car. I am definitely loving it. More

Wonderful, excellent people, very caring, will refer anyone and very helpful, thanks Chad for your help anyone and very helpful, thanks Chad for your help More