Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,029 Reviews

2,029 Reviews of W&L Subaru - Service Center

Sort by
November 11, 2022

Very nice staff, but not very efficient with inspecting my vehicle. I wasn’t informed they were behind, and ended up waiting almost 3 hours for just an inspection which presented very minimal issues. Sligh More

by bnkester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

W&L Subaru responded

Thank you for the feedback. We are very sorry for the unexpected delay in inspecting your vehicle, and we appreciate your patience. You are correct: delays of that nature aren't common. Any time you want to make use of our free loaner program or our free valet service, please let us know in advance of your appointment and we will be happy to arrange that for you. Again, our apologies for the wait. Thank you again for your feedback, and have a great day.

November 11, 2022

I love this place and recommend to everyone. 10/10 the beat customer service i have ever experienced. They picked my car up for servicing and sent me a video of the inspection. I was super impr More

by ariesmel74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

W&L Subaru responded

Thanks, and have a great day!

November 10, 2022

A good job was done by W&L for my annual Inspection and 30,000 mile checkup More

by snyderl1a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

W&L Subaru responded

Thank you!

November 10, 2022

I just bought my car a few months ago, first Subaru I have ever owned and first car I have bought brand new. I love it and out of all the dealerships that I have dealt with this by far is the best servic More

by klpass2010
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

W&L Subaru responded

Thanks so much for the review! Enjoy your new car!

November 10, 2022

Great customer service. Went above and beyond to help find why my tire kept going flat. We are always happy with the service and support we get from W&L...thank you! More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

W&L Subaru responded

It was our pleasure helping you! Thank you so much!

November 10, 2022

Very happy with the service. Explained everything to me and kept me updated on the progress. I have been a happy customer for over 10 years now. More

by jerrodcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

W&L Subaru responded

Thank you so much! We appreciate your business over the years!

November 07, 2022

Always a pleasure getting my 2017 Forrester serviced at W&Al. They keep me informed, are pleasant and work is done right More

by mbigger51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember her name but the lady in service who kept me informed
Nov 08, 2022 -

W&L Subaru responded

Thank you so much for your business!

November 07, 2022

This was the second time I had my car in for service in the past month. As was the first time, this time also offered quick professional service. Prior to service Brandi Kerstetter arranged the appointment More

by dnldnkn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Kerstetter
Nov 08, 2022 -

W&L Subaru responded

Thank you for taking the time to write this review of our service department! If you need anything else, just let us know!

November 06, 2022

Pleased with service enjoyed getting oil change done when at work no hassle for service More

by dizzylulu59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

W&L Subaru responded

Thank you!

November 05, 2022

W&L provided me with updates throughout the entire process. Customer Service went above and beyond! The Service Department did an amazing job hopefully it holds up overtime. More

by brookeehurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun, Jen, Rusty, Mike
Nov 08, 2022 -

W&L Subaru responded

Thanks!

...
64
...