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W&L Subaru - Service Center

Northumberland, PA

4.7
2,029 Reviews

2,029 Reviews of W&L Subaru - Service Center

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November 26, 2022

Most recent 30K service appt efficiently met my needs and schedule. Service was completed at agreed upon time. More

by jwftrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 28, 2022 -

W&L Subaru responded

Thank you!

November 26, 2022

Friendly and efficient. Good communication, comfortable waiting area and complimentary car wash all add up to a great experience. More

by wwolfejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

W&L Subaru responded

Thanks and have a great day!

November 26, 2022

Beautiful well maintained building. Staff were nice. Love the complimentary drinks and snacks. Chairs in the waiting area are starting to get a little worn but are still nice. More

by cmuncer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

W&L Subaru responded

We're pleased you enjoyed the free amenities in the service lounge! Thanks for the review!

November 25, 2022

They did great work & very friendly. I Will definitely do business with them again . Job well done More

by connieburge62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

W&L Subaru responded

Thank you!

November 25, 2022

Unable to find air leak Totally UNBELIEVABLE purchased 4 new tires 3 months ago from the dealership slow leak I have been refilling every other day for 2 weeks service technician can't find the leak I paid More

by chasweller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

W&L Subaru responded

Thank you for the feedback. We apologize for the issues with your tires. We would love the opportunity to see if we can isolate the problem for you, so please give us a call at 570.473.3432 to schedule a time to stop in so we can take another look. Thanks again, and have a great day.

November 20, 2022

Always a pleasant experience with a great waiting area, snacks, a play area for kids, etc. And the staff is always courteous and all around great. More

by leemdnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

W&L Subaru responded

Thanks so much for the feedback!

November 20, 2022

State inspection went as should, even had a video of that showing me my dirty air filters , was disappointed that mechanic didn't shake the leaves off before replacing them.. they have since been replac More

by kwhvam
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

W&L Subaru responded

Thank you for visiting our service department! Have a great day!

November 19, 2022

I’m definitely purchasing my next Subaru here! Collision dept was great! Follow up in service was excellent and the employees put the customer 1st! Thanks to all even the 2 little dogs! More

by arishel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

W&L Subaru responded

We're glad we could help with your repair! Thanks for the review!

November 19, 2022

W&L came through when I lost my keys. Service confirmed I had insurance an ordered a new one for me. More

by cinnadol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Shambach
Nov 25, 2022 -

W&L Subaru responded

Thank you for posting a review!

November 19, 2022

Great service. My state inspection overdue. W and l able to service immediately. Still couldn’t find problem with hatch opening. More

by louvonnesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

W&L Subaru responded

Thanks for the review! If you'd like us to take another look at that hatch, just give us a call at 570.473.3432. I'm sure we can get it solved for you!

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