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W&L Subaru - Service Center

Northumberland, PA

4.7
2,027 Reviews

2,027 Reviews of W&L Subaru - Service Center

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December 20, 2022

Great service, kept informed about service. And returned back to house at the time I was told More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

W&L Subaru responded

Thank you so much for the review!

December 17, 2022

All positive experience except my car was coved in snow when I came to get it and a lot of my settings where changed in my car lastly I brought my car in with over half a tank of gas and when I picked up i More

by joannarstank
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

W&L Subaru responded

Thank you for the detailed feedback. We sympathize with your concerns. Customer service is our primary focus here at W&L Subaru, and to that end we will definitely make use of your observations as we improve our processes moving forward. If you need anything else, please do not hesitate to give us a call. Thanks again, and best wishes.

December 17, 2022

Pleasant atmosphere. Courteous staff. Professional appearance of staff. Clean facility. Accommodating wait area. Timely service w/ appointment. Simple yet festive h More

by lorielou823
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Dec 17, 2022 -

lorielou823 responded

Thank you for providing excellent service and extending quality professionalism to your customers.

December 15, 2022

Great People, Great Work. Made a very bad situation easier to deal with. I appreciate all the updates and helpfulness of staff!! More

by Rizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Regan. Rusty Kauffman.
Dec 15, 2022 -

W&L Subaru responded

Thank you!

December 13, 2022

They picked up car at last minute. Very thankful that they were able to fit in. More

by jomiau43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

December 13, 2022

All services were performed as requested. I appreciate Issac and Jessica for all their help during my visit. Treat you like family. W & L Subaru is the real deal. More

by Steelers58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Young, Jessica Lloyd
Dec 14, 2022 -

W&L Subaru responded

Thank you so much!

December 13, 2022

My experience was quick and easy and was thrilled to have my car washed too no questions asked!! More

by ftsromoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
Dec 14, 2022 -

W&L Subaru responded

Thank you, and have a great day!

December 11, 2022

Very speedy service. Everything was done that we had asked them to do. They also did extra work that we didn’t ask them to do. More

by tmeixel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

W&L Subaru responded

THanks!

December 10, 2022

Professional attentive to my comfort came and found me in the lounge when car eas finished More

by mtloczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

W&L Subaru responded

Thank you for the feedback!

December 10, 2022

The customer service was superb. They helped keep communication and make sure that the vehicle was completed in a timely manner. More

by grogdor53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Dec 13, 2022 -

W&L Subaru responded

Thank you!

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