Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,026 Reviews

2,026 Reviews of W&L Subaru - Service Center

Sort by
January 12, 2023

Was very thorough with the service of our vehicle, also cleaned the outside of the outback this is a nice touch for service More

by samski908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thanks and have a great day!

January 11, 2023

Really appreciated fixing my car that developed an urgent without an appt on a Saturday. Service was outstanding. More

by vestibularseminars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you so much!

January 11, 2023

Above and Beyond Austin and Roy did a great job of helping me resolve the issues with the Legacy and guiding me in the right direction to handle the rest. Top notch staff you guys rock!!! More

by mcormier3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin,Clark
Jan 16, 2023 -

W&L Subaru responded

Thank you so much for sharing your experience online!

Jan 16, 2023 -

mcormier3 responded

My pleasure..

January 11, 2023

No pressure sales environment, both salesman and sales manager were welcoming and easy to work with. Definitely recommend! More

by nsmorrison15
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you so much!

January 10, 2023

Service was fast, staff was friendly, problem was resolved quickly. Waiting area was comfortable. Recommend W&L Subaru. More

by rb729
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thanks and have a great day!

January 08, 2023

This is my first visit that was NOT positive. The mechanic told me that I had a faulty transmission valve body and that it would cost approx $2,600 to replace it. I then asked if my extended warr More

by Eileen (owner) & Mike (reviewer)
Recommend Dealer
No
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you for the feedback. We're very sorry about the mixup in our records regarding your extended warranty. I spoke with Roy in service and it sounds like service got it all straightened out for you and got everything covered, but if you need anything else please let us know. Thanks again for the feedback, and have a great day!

January 08, 2023

Everyone is friendly and the service department is very good and efficient. We have never had a problem in our many trips there. More

by rpointer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

We appreciate your business! Thank you!

January 08, 2023

Serviceman was very thorough, explained what needed to be done and had it completed in a timely fashion. More

by fendricka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thanks!

January 07, 2023

Clean and efficient. Work completed in a timely fashion. A bit pricey for an oil change. More

by ddelorso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

W&L Subaru responded

Thank you so much for the feedback. We are continually evaluating our pricing, and comments such as yours are a tremendous help to that end. Thanks again, and have a great day.

January 07, 2023

Amazing experience, from the friendly helpful people to the well stocked waiting room. Great communication More

by FINUCANE.BRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger
Jan 16, 2023 -

W&L Subaru responded

Thank you so much for posting this review!

...
55
...