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W&L Subaru - Service Center

Northumberland, PA

4.7
2,025 Reviews

2,025 Reviews of W&L Subaru - Service Center

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March 02, 2023

We got there a bit early, but the car was taken right in and the replacement mirror was installed in much less time than we expected. More

by rpointer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

March 02, 2023

W&L Subaru is my favorite place to take our Forester for maintenance and inspection. If my vehicle needs something replaced, they do it right away and don't make me come back another day. More

by tshel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

W&L Subaru responded

Thank you for reviewing our service department! Have a great day!

March 01, 2023

Great Service! Friendly staff! Kept me updated on repair progress at least weekly!! Provided me with a vehicle while my vehicle was under repair!!! Definitely wo More

by debannrhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but happy with all employees
Mar 01, 2023 -

W&L Subaru responded

Thanks so much for taking the time to review our Collision Center!

March 01, 2023

Made an appointment for tires to be purchased and installed, they called the day before my appointment stating they didnt have the tires I ordered, and said they'd call back once they were in stock, More

by dothopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

W&L Subaru responded

We are very sorry for the communications failure. Your tires are here. We will definitely be looking into how the communications got missed, but in the meantime I've asked service to call you to schedule a time to come in. Please look for their call today. Thank you so much for letting us know about this issue. Again, our apologies.

February 28, 2023

Very nice people that do their jobs well. Always enjoy their professionalism, expertise and top flight service! More

by jserra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

W&L Subaru responded

Thank you!

February 27, 2023

Have never been disappointed with W and L Subaru. Service has always been excellent. Very professional, Knowledgeable, courteous staff. I like that that are personable. More

by boodabelly3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

W&L Subaru responded

Thank you for the kind words!

February 26, 2023

The communication was great! My car was done earlier than expected. They are very customer oriented. More

by wbcms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

W&L Subaru responded

Thank you for rating our dealership!

February 26, 2023

W&L have the absolute best Service Department. I love how they offer loaner vehicles that are normally new Subaru’s. More

by lorijosholder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Christine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Feb 27, 2023 -

W&L Subaru responded

Thanks and have a great day!

February 26, 2023

Very good experience every time that I have dealt with them! They also wash my care which is great! More

by nchikota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

W&L Subaru responded

Thanks for the review!

February 26, 2023

Fast, courteous and professional. Always on time too and knowledge about the vehicle and what it needs More

by Lisakrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

W&L Subaru responded

Thank you so much!

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