W&L Subaru - Service Center

Convenient service They pick my car up at GMC and deliver it back all while I’m at work. Convenient. I like being able to text Roy and keeping in touch with what they They pick my car up at GMC and deliver it back all while I’m at work. Convenient. I like being able to text Roy and keeping in touch with what they find and what matters need taken care of. No surprises. More

battery failure Apparent battery failure took some time to verify but it finally was verified resulting in a new battery installed. new car warranty still in effect. Apparent battery failure took some time to verify but it finally was verified resulting in a new battery installed. new car warranty still in effect. More

Good friendly service personnel. Always received friendly service from all personnel. They maintain all work records and recommend upcoming service needs in advance. Being able to s Always received friendly service from all personnel. They maintain all work records and recommend upcoming service needs in advance. Being able to schedule service appointments online is a great benefit and the follow up on those appointments is very helpful. Along with praise, I do have a concern, that being the high labor rates. My last service appointment I had the spark plugs changed and to change 4 plugs the labor cost was $190.00. How long does it take to change 4 plugs? Overall we love our Outback and W & L as our dealership. Thanks More

Top notch...again Vehicle check in is simple and straight-forward. Rep checked service history, had my vehicle ready to go, and had a loaner available within minutes. Vehicle check in is simple and straight-forward. Rep checked service history, had my vehicle ready to go, and had a loaner available within minutes. Really appreciate their prompt and courteous service. More

Service Work done on time and as planned. Stag was friendly and knowledgeable. A phone call was made before any additional work that wasn’t authorized was per Work done on time and as planned. Stag was friendly and knowledgeable. A phone call was made before any additional work that wasn’t authorized was performed. More

Rudeness Cliff Clymer was the rudest person I have ever encountered. I couldn't believe the things that came out of his mouth. He had no reason to even be talk Cliff Clymer was the rudest person I have ever encountered. I couldn't believe the things that came out of his mouth. He had no reason to even be talking to me but he had to get his opinion acrost. He thought I should put myself and my loved ones at risk and he was very rude about the way he said it. One statement was " lady,we are going to get 100 calls about this recall. Do you.really think they all expect to get a loner". The gentleman that was waiting on me looked like he was ashamed of Clymers actions. To say it was unprofessional is a gross understatement. I sorry for anyone who has ever or will ever have to deal with him. More

fast service they changed oil quickly in the amount of time they gave me. explained everything they did in service. had recall on radio and they set my phone up. they changed oil quickly in the amount of time they gave me. explained everything they did in service. had recall on radio and they set my phone up. Thanks More

reset check engine light I called Kevin Orner late on day he talked to Roy and Roy had me come in the next morning. Fixed everything and I was on my way. I called Kevin Orner late on day he talked to Roy and Roy had me come in the next morning. Fixed everything and I was on my way. More

dead battery had a dead battery. got it jump started. called W&L. just bring it over we will take care of it. Yep works for me. had a dead battery. got it jump started. called W&L. just bring it over we will take care of it. Yep works for me. More

Collision center is fantastic I had my 2017 Subaru Legacy repaired after hitting a deer. Every aspect of my experience was wonderful. The staff is very friendly and professional an I had my 2017 Subaru Legacy repaired after hitting a deer. Every aspect of my experience was wonderful. The staff is very friendly and professional and the work done was impeccable More